welcome to the hilton...please dont forget to tip your waitress - page 16
i have no idea where the er is getting these people from but i wish theyd send them back...lol they are sick..yes...but for goodness sakes! i cant raise the head of my bed (i can however use... Read More
Jun 25, '02Again I am sorry for the post. This just shows that even with my interest in the field, that I know very little about it.
Jun 25, '02Believe all you just said Peeps has happened. You should have heard the commotion caused by one client whose vehicle I could not fix. They stormed out of the office, then called the owner of my work to complain that I did thousands of dollars worth of damage to their car. When I did not do anything to the car. I nearly lost my job on that occasion.
Then there is the time a family had loaded the largest u-haul with their whole house and then the transmission failed (another rainy day of course). I was the only person on duty (often the case) and they expected me to drive 40miles out of town to get them a new truck, cross-load the new truck from the old truck. And then to leave myself stranded with the old truck for who knows how long and all the while leaving my job unattended. Needless to say, I do not miss u-haul one bit.
I realize that this pales in comparison with what you all have to deal with. But this is about the only way right now I can understand what you do.
Jun 25, '02Cruising these posts is a great way to learn about the way it really is.
Nobody but a real nurse can tell it.
No offense taken as far as I'm concerned, but thank you for your kindness.
Jun 25, '02Just being myself. I try to treat others how I want to be treated. Although, sometimes I cant always do that.
PS: Why would I want to piss of a nurse that may save my life one day lol. May get "stuck" with a larger than necessary needle in return lol.
Feb 5, '04Originally posted by thisnurse
NOTHING pisses me off more than FLUFF MY PILLOW
or even worse....FIX MY BED.
ever have the patients that ask you to wipe them?
we get them from time to time. i tell them no...wipe yourself
At my hospital, our standard reply was "Who does this for you at home?"
Well, one lady replied "My daughter does!"
Glad she's not my mommie dearest!!
Feb 5, '04I had a patient one night who was completely ambulatory, young, etc...she was there in a short stay unit (being d/c in the am).
Rings the call bell.
"Go get me some dinner."
me-your dinner is coming soon.
Dinner gets there. She rings call bell.
"Cut up my food and feed me."
me- Who is going to cut your food tomorrow. you are capable of cutting your own food.
Later in the evening. Call bell.
"Go get some lotion and massage my feet"
I KID YOU NOT...she actually asked this. I got out lotion from her drawer, set it in front of her and said here you go. Left.
Thing is...what made me the most angry, other than what she was asking, was she never once used the words "can you" or "please."
She was gone the next day...phew. Wonder who was feeding her and massaging her feet at home.
Feb 5, '04Boy, I have enjoyed this thread... haven't done clinicals yet ( in 3 wks) but I have already heard stories like these from my instructors.
Just a note- we have had TONS of lectures, assigned reading, etc. on cultural sensitivity - and I know the hospitals are really pushing it - but it sounds like the pts are the ones that are *really* pushing it - ROFL!
Another student works in a local (very busy) ER and when the "newbies" and students first come in they are yelled at for spending time (talking, massages, etc.) to the pts. because "then they will expect it"
And my only hospital experience as a pt. was in L/D and the nurses there were the reason I wanted to become a nurse (wonderful, wonderful, wonderful!) and, while it didn't matter to me because I had a (respectful) attentive hubby getting snacks/drinks from the cafeteria - the nurses went out of their way to offer my husband a sandwich, etc. etc.
I guess there are extremes in all directions!
One of my instructors has given us a lot of literature which will be helpful during situations like the ones listed in this thread..... mostly about giving your job some "meaning"
While I don't look forward to being ordered around like a waitress (I did that when I was a teenager - I'm DONE NOW) I will just try to remember and cherish those pts. who really appreciate me and the care that I provide......and I plan on using the "you need to ambulate more" as my personal motto!!! THANKS!!
Now some more funny stories - please!
Feb 5, '04Picture the scene: A full code going on and the daughter of a patient at the door yelling, "My Mother has to go to the BR, how do we get some service here?!"
When I did home health, somehow people were always telling me what my job was, yet they wanted me to come everyday and do it, although the patient was living with the family and everytime I was there, you could hardly get to the patient and there as always someone watching you every move.
Lets not forget the families with their notebooks at the bedside documenting everything, and I mean everything!
Feb 6, '04Picture the scene: A full code going on and the daughter of a patient at the door yelling, "My Mother has to go to the BR, how do we get some service here?!"
My patients tend to learn quickly that if they hear me say "Mr. Jones, I understand that you don't feel well, but. . . " then they're about to be "encouraged" to help themselves just a little. I don't mind caring for and cleaning up after those that truly need help, but I can't tolerate laziness.
Feb 6, '04We had a patient that wanted a private room and we were waiting for housekeeping to clean the room across from hers (she could see it) and when they had not showed up yet, she threatened to leave AMA (SHE WAS A NURSE) So when she got one of those little surveys...she said if SHE had been her nurse, she would have gone and cleaned the room for her patient. Our manager told us that if that ever happened again, WE were expected to clean a dirty room!!! AS IF!! As if we had time!!?? So we all complained that we were not housekeeping etc. My manger had the nerve to produce this Creed or Policy from guess where? The freaking HILTON. Apparently one of our attendings got a copy of it when HE stayed there. It is a little card that the staff there carries around with them with these rules like #1. Be polite. I am guessing what they were, I was so irrate at the time, I forgot what they were. But they were all condescending of course. Then she posted it in our lounge!! I said to her "I am not a BellHop" and she said "Oh yes you are, you are a bellhop, housekeeping, anything you have to be!" We were all pretty upset about this. That is when it occured to me that all the praise we get from her for being good nurses only meant we were good at keeping patients happy by meeting their demands and making the hospital money. Nevermind the clinical skills, hard work, etc.
Funny story...a MD came out of a pts room after spending 10-15mins with her and then came to the desk to tell a new RN that the pt now needed to go to the bathroom. Of course. She asked him why didn't he take her if he was just in there, to which he replied "You see this MD behind my name? Do you see that RN behind yours?" Just then, another experienced RN who never takes crap from any of them spoke up and said "Lets see...MD, MD I guess that stands for Major D***Head!!" The whole station just cracked up laughing! He got mad at her and said he would have her job and she got right in his face and said "You didn't "freaking" hire me and you can't "freaking" fire me!" The manager at that time (not Ms Hilton) stepped out of her office and yelled for MD to come see her. She told him to never talk to her nurses that way again! We miss her...
What really gets me is when the smokers come back from smoking and get into bed and then call me "Can you come shut my door/blinds/lights off? I don't even go in. I tell them "Honey, if you can walk downstairs and smoke, I KNOW you can get back up and do it yourself". They don't ever ask again. And when patients don't want to walk/cough/get up/wear scds/etc I tell them why they need to etc and then I say, "I want you to know that everytime you refuse to walk, we document that we told you to, and why, so when you get a blood clot that goes to your lungs and kills you, it will be your fault". Or when they don't cough and get a temp them pneumonia, I tell them they are going to need xrays and blood cultures etc. "So to avoid all that JUST COUGH!!!
My other favorite line is "I know you don't do this everyday, but I DO and this is what you need to do to get better!" Then the lightbulb goes off that I do know my job and I have seen every possible outcome and "gee, I guess so, you're the nurse" comes out.
Can I just mention the family members that are DOCTORS?? How they think that can read charts, call attendings at home from the room, call me from 5 states away etc???
We had one whose daughter was a chaplain at our own hospital and she didn't like the private room she already had so she went looking in all the rooms to pick one for her mother. Then when they didn't switch her asap, she said "I guess I'll have to THROW MY WEIGHT around here as chaplain!!!" Then her medical knowledge as a previous dental hygentist would come up regarging her mothers HYSTERECTOMY!!
When my grandmother was in the hospital I would visit her on my breaks, but I never once hung out at the nurses station, never demamded her chart, never called the MD for stupid things. You would think that as much as nurses hate other nurses (as patients, family members) that there would be a mutual understanding or respect when they are out of their element. I am not a cardiac nurse, so I kept my nose out of her care. You know the kind, because we always throw that in during report. "Her daughter is in the room and she is a NURSE". Great.
Thanks for letting me vent. I think I might be able to go to work tomorrow!
Feb 6, '04Before we lose sight on the humor of this thread... I just want to say that I'm sure everyone has appreciated the stories, because they can relate and laugh WITH you.
Also, while some folks are just a lost cause, I do want to say that I do know that most patience are not themselves when theya re hospitalized, especially for extended (or frequent) periods.
My sister was hospitalized for 9 weeks for a complicated triplet pregnancy. She's typically a pretty nice person, and easy to get along with. But, after a few weeks of being confined to a hospital bed, tests done around the clock (NSTs every 6 hours), meds every couple of hours, etc.... she was plain tired, physically and emotionally. She even says when she looks back on that time, she says that psychologically she was going nuts.
I also know that her husband visited everyday after work, and was incredibly supportive. The hospital even allowed him to stay over with their two children a few times.
By the end of the 9 weeks, she was a monster. She said she never felt so deprived of human contact, never got to sleep more than an hour at a time, food was horrible (restricted diet), the meds surely took their toll (Mag Sulfate), and just being pregnant with triplets and never knowing what tomorrow held.
There were a couple of days when she just couldn't stand hospital food (restricted diet at that!) another day, and refused to eat. Not her typical behavior, but I can only imagine after so many weeks how everything was on the edge for her, and how out of control everything must have felt.
I look back, and laugh, because there is no doubt in my mind that those nurses thought she was the biggest *****! I just couldn't imagine who wouldn't have been after that long, under those circumstances.
Don't believe she ever yelled for someone to fetch her coffee or pull her up in bed LOL, but I do know she was "yelled" at for getting out of bed to do things she felt ridiculous for asking someone to do.
Bottom line, if there were adequate number of nurses to do the job to begin with, most of this wouldn't be an issue!
Feb 6, '04I know people feel a loss of control in the hospital. I've been a patient myself, along with family members. The sad truth is people today use just about any excuse to be rude and demanding to 'service workers' and this is how many folks view nurses. ...as 'service workers'. Hospitals push this image.
I find the 'service requests' especially ridiculous in my ICU because we have such critical things to deal with. The families are the worst.
How about answering a call light to find a daughter pumping her breasts..tries to hand me the breast milk and expects I will store it for her ('You have a frig here where you keep your lunch right??') 'Oh and I'll call you when I want you to fetch it later when Bubba wants to eat."
Also had family ask me to watch their kids while they go down for a smoke. 'Grandma is too tired to watch Bubba and I need to leave...you don't mind do you nurse??'
Or visitors who ask the docs and nurses if they can get them off the phone for a minute.....(ICU desk area phones) to make personal calls. 'It's too noisy in the waiting room."
Little old folks are kinda cute with their "fix my covers' and "I'm all tangled up" lines...they just seek attention.
Feb 6, '04Good points, Kate and mattsmom. And I have had hundreds of pts that were so nice, brave, that I was amazed.
On the flip side, I had a visitor this weekend in ED, (her dad was the pt) she had her infant with her, and she got mad at me because we didn't have the certain formula that her baby took.(We don't have peds in our hospital.)
Another pt didn't want the juice or water to drink, she wanted me to go buy her a coke with MY money!