"Strive for 5" at Firestone???

Nurses General Nursing

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Specializes in Peds Urology,primary care, hem/onc.

So I went to Firestone yesterday to get my tires checked. As I was checking out and signed my paperwork the guy checking me out pointed my attention to the bottom of my receipt that showed were I can go online to do a survery. As I was starting to leave, he said, "We strive for 5 so if anything was not the best please let us know!". I guess he was wondering why I was looking at him in horror!!! Sheesh, Press Gainey is now in Coporate America too??? Cannot get away from it!!!

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Specializes in Case mgmt., rehab, (CRRN), LTC & psych.

Customer service surveys have permeated corporate America.

They're on the back of fast food receipts. Sometimes I'm asked to rate the call center representative whom I spoke to on the phone. Ebay has used the feedback system for many years in which the buyer and seller are asked to rate each other either positively, negatively or neutrally.

When my father purchased a new vehicle many moons ago in 2003, the car salesman kept repeating the following words: "You'll receive a customer satisfaction survey in the mail about a week from today, so please rate me highly."

Essentially, customer service surveys are ubiquitous in this brown-nose day and age. And I find them highly annoying.

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Specializes in Peds Urology,primary care, hem/onc.

It wasn't just the survey that got to me (they are everywhere nowadays)...it was the catch phrase "We strive for 5!" Brainwashing thing that PG (like if you say it enough time people will score a 5 no matter their experience) that floored me!

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It wasn't just the survey that got to me (they are everywhere nowadays)...it was the catch phrase "We strive for 5!" Brainwashing thing that PG (like if you say it enough time people will score a 5 no matter their experience) that floored me!

Note to self: remind boss (frequently) that I strive for 5 on my next eval and will settle for nothing less than a perfect rating!

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Please, I can't buy ANYTHING, it seems, without the cashier circling the info at the bottom of the receipt which I'm supposed to reference when doing their online survey. Which I never do.

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Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
Please, I can't buy ANYTHING, it seems, without the cashier circling the info at the bottom of the receipt which I'm supposed to reference when doing their online survey. Which I never do.
I complete the online survey only if something's in it for me, such as a free item.
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you will pay for that tire change even though the service was bad. It's not as if Firestone hq is going to deny reimbursements for bad rating. Same should be for medical reimbursement

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Specializes in Peds Urology,primary care, hem/onc.

Amen!

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Specializes in Palliative, Onc, Med-Surg, Home Hospice.

I saw a note at my local starbucks "This location is "red" due to guest satisfaction scores. Our goal is 80%. We are at 65%, blah blah blah" My first comment to my husband was "Doesn't Press Ganey make enough money from hospitals?".

I thank god every day that the hospital I work for doesn't pay PressGaney a single dime.

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