Guess what was included in my paycheck this week. As if the amount on the check wasn't offensive enough my hospital decided to help out the staff by giving us some "tips" on how to speak to our physicians. Some examples. I swear these are real!
Ask them how THEY are doing (after all they've been listening to patients complain all day)
Avoid calling them by their first name
Keep it short and sweet. Don't waste their time by giving more information than they want. Two statements or less will do!
Greet them warmly and with a smile
Always ask if there is something you can do for them
If you see them in the halls, smile and say hello
There was even a whole section of actual examples!!
When I first saw it I thought it was a joke. Especially since I had a doc tell me not to call him for stupid questions and hang up on me the day before. (a call I made at a parents request)
