Privacy Please

  1. Okay, Has anyone had this problem? I was at pharmacy to pick up script and clerk had a attitude. She practically yelled out what my prescription was! I find this to be rude. Its my business the meds I am taking, not everyone else sitting there waiting for their scripts. This store is usually very busy and the customer is rushed. Its like I can't write out my check fast enough. Oh, and than sometimes you get the rolling eyes. You know what I mean? You can tell when someone has an attitude when having a busy day. If I did this to my pt. I'd be out of a job. What happened to common courtesy? Thanks for letting me vent.
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  2. 22 Comments

  3. by   baseline
    You must go to the same pharmacy I do!!!! I want to knock her off her pegs!!!!
  4. by   Nurse Ratched
    Today I was in the store and the cashier was checking out something the family ahead of me was buying and YELLS across the aisles to another cashier, "Can you buy (such and such) with WIC?" Personally, I didn't think it was the rest of the store's business how these folks were paying for their groceries. I hear you - some people just don't think.
  5. by   ERNurse752
    I was in line, waiting to pick up a prescription, and the pharmacist was on the phone clarifying something...he was on hold, and starting making derogatory statements about nurses thinking they know about meds etc...

    Grrrr...
  6. by   emily_mom
    Originally posted by Nurse Ratched
    Today I was in the store and the cashier was checking out something the family ahead of me was buying and YELLS across the aisles to another cashier, "Can you buy (such and such) with WIC?" Personally, I didn't think it was the rest of the store's business how these folks were paying for their groceries. I hear you - some people just don't think.
    They can get in trouble for that!!! How embarassing for the mom!

    Um, why don't you switch pharmacies? Obviously they don't appreciate your business and I think they are extremely unprofessional!

    I drive an extra 15 miles to mine just because the local one is similar to yours.
  7. by   traumaRUs
    Gosh - how awful. Lucky we're healthy, I guess.
  8. by   nurseandmom
    I recently had a tooth pulled and went to the closest pharmacy to get my scripts for Darvocette and antibiotics filled. They told me it would be 45 minutes, now keep in mind I am standing there with my mouth filled with guaze. I wait the 45 minutes then go back and ask for the meds. They tell me it will be 45 minutes. I say-"That's what you told me 45 minutes ago". I get a smirk and no apology she just repeats it will be 45 minutes. I asked if there is a problem with the script. I get no reply so I ask for my prescription back and take it to another pharmacy where it takes all of 10 minutes for it to be filled. I think they were much more compassionate because I was sitting on the bench rocking back and forth in pain. Needless to say I will not be going to that pharmacy for ANYTHING ever again.
  9. by   MissdonditaBsn
    Next time remind them of the dreaded....... H-I-P-P-A...... for they too must adhere to the same standards of privacy.
  10. by   OBNURSEHEATHER
    Originally posted by nurseandmom
    I recently had a tooth pulled and went to the closest pharmacy to get my scripts for Darvocette and antibiotics filled. They told me it would be 45 minutes, now keep in mind I am standing there with my mouth filled with guaze. I wait the 45 minutes then go back and ask for the meds. They tell me it will be 45 minutes. I say-"That's what you told me 45 minutes ago". I get a smirk and no apology she just repeats it will be 45 minutes. I asked if there is a problem with the script. I get no reply so I ask for my prescription back and take it to another pharmacy where it takes all of 10 minutes for it to be filled. I think they were much more compassionate because I was sitting on the bench rocking back and forth in pain. Needless to say I will not be going to that pharmacy for ANYTHING ever again.


    This reminds me of when I had 2 wisdom teeth pulled and had to do the same thing. The girl behind the counter kept saying "10 more minutes" every time I went up there. I finally took the wad of bloody gauze out of my mouth and acted like I was handing it to her and said "would you mind throwing this away for me then if it's gonna be that long?"

    It's amazing how quickly they were able to count out 30 Vicodin!

    I agree witht he above poster, the word HIPPA is gonna spout from my mouth on a regular basis now. If it's got to make my workday so much worse, Imight as well get some leverage out of it!

    Heather
  11. by   nurseandmom
    Well, I have found the HIPPA regs to be great when getting those extremely irritating phone calls from the patients next door neighbors brother demanding to know every treatment and med the patient is getting.
  12. by   cpgrn
    Recently left a pharmacy with my son's prescription for the same reason. Is it that hard to get good help anymore?
  13. by   sjoe
    It would seem to me most useful to take the immediate step of insisting to speak to the pharmacist in charge (or store manager in the other instance) RIGHT NOW whenever these kinds of things happen.

    THEN, if the pharmacist doesn't quickly correct the situation, move on to another company. I'd give the "boss" at least this one chance to fix it, AND to learn about this kind of problem if it hadn't been brought to her/his attention earlier.

    That's what I do, at any rate (except at places where obviously nobody would care, from top to bottom--like a McDonalds, for example).
    Last edit by sjoe on Mar 3, '03
  14. by   dingofred
    I have complained to my pharmacy about the way they have their Rx's ready for pick-up. They
    are in a containter in alphbetical order right behind the cash register. Everyone with half
    decent vision can see who is taking what.

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