Our hospital does do Hourly rounding. While we think it increases patient satisfaction, we have also seen a decrease in falls...which increases pt satisfaction and make our risk manager happy, and saves us all a lot of paperwork. Hourly rounding, honestly, when there are enough staff to do it, works on a lot of levels. people dislike the idea, but I support it- as long as the staff are supported in doing it.
The charge RN on each floor does daily rounds to intervene with dissatisfied patients, AND
I LOVE THIS ONE: Our CEO, COO, CNO each have a unit that they are responsible for rounding on daily. This has helped boost the nurses moral, as they see that our admin is taking some responsibility for pt satisfaction as well, on a daily basis.
We also have the flat panel tvs which have premium movies available, and nutrition aides come round daily to take orders for meals in person.
I encourage all the staff to simply WASH/GEL their hands in front of the patient rather than outside of the rooms. Patients when dissatisfied usually throw in "That night shift nurse never washed her hands...." (Did they ask her, oh no, I couldn't be proactive in my care, I want to complain about it 4 days later...)
THey also boosted up the cleaning staff so we are much cleaner than before...
And there was an adjustment to our IV stick policy because some people were sticking up to 8 times before calling for help, so now 2 sticks and we get the PICC RN to obtain access.