iwashere

Woooww... You are so of base in regards to my intent of this question. I asked to know if I was in the wrong so I could correct future calls to doctors homes if need be. NOT so that I could start a conflict with a coworker. I am not seeking advice to "prove her wrong" I just want to be appropriate and do my job right! This will not even be a topic I discuss with her any more in the future. I was just seeking the knowledge of a broader audience. Geeez maybe you should ask yourself why you would vilify your fellow bloggers intentions for what is actually just an innocent inquiry. That is a much better question to ask YOURSELF. LOLOLOL

My facility does all theses things minus number 6 but if someone is negatively mentioned they are counseled. However the more things they add the more off the wall negative comments we receive and the more subpar our scores become. When our er started offering juice/crackers to anyone waiting in the ER not just patients this is the type of comment we get "You know you should offer more than just crackers and juice to the people that stay in the ER for longer than 2 hrs. Like some real food! Even for the over night time"

What are some things your facility or you yourself have implemented to increase patient satisfaction(besides the obvious). My facility seems to try to go above and beyond and constantly has some new thing they want us to do to improve satisfaction and scores (ex. hourly rounding ,see my other post) but our patients still rate us average and give vague complaints on our surveys or complain about thing that are out of our(the nurses) control (ex. the couch for my spouse was not comfortable enough, the food not that good) Our superiors ride us and tell us we must do better and want our input on what we can do better, any suggestions?

Are you required to do hourly rounding on your patients? I work on a postpartum/womens health unit where we have postpartum patients, any surgery or condition that can be considered "womens health relatated" and any type of antepartum condition that does not require continuous fetal monitoring. This is not a critical care setting and we have been told by "patient relations" that we are to do hourly round on patients with documentation as opposed to our usual 2 hour rounding. Is this the new norm? We are told it is to increase patient satisfaction. Do you do hourly rounding where you work? It seems to annoy some patients when we constantly are peeking in on them.

I understand that completely, and I just thought identification to the person you are actually calling was enough.

the screening of calls does not appear to be an issue in this case

Ok quick question. I know there will probably be varying answers depending on area/age/etc. but anyway. Ok so when I call a doctor at home and his wife answers is saying "Hello may I please speak with Dr. ******" an appropriate greeting? The reason I ask is because I was told by an older nurse that this is innapropriate and I need to say Hello this is soandso calling from soandso may I please speak to dr ********. I feel this is excessive seeing as how I am going to identify myself and where I am callng from as soon as the doctor gets on the phone. She thinks it is necessary so that the wife dosent "get mad or think anthing." (This is referring to a Dr that we call very frequently). So is my greeting completely out of line or is she just old fashioned?