Last night one of the nurses had to call one of those docs NOONE wants to call in the middle of the night. Anyways, she calls and has the guy on speaker phone coz that's who he is and that's what we've gotta do when we call him.
He starts yelling and basically cursing her out but she wasn't got have that so she calmly waited for him to finish and she says
"Am sorry, May speak with dr. so&so? My name is...am calling from..."
The doc sounding a bit confused says "This IS dr so&so. I've been talking to you for 5 minutes"
The nurse says "Am sorry u misunderstand me. Am calling to speak with dr so&so about his patient and I just know that u couldn't be him because no doc is his right mind and a license to protect would dare speak to me or any nurse like that when they are calling not to chat about the weather but about the health and wellness of his patient. I am sure you understand. So when he comes in, could you kindly have him call me @ #. I would really like to speak to him soon or am going to have to call the medical director in the middle of the night. And we all know how pleasantly that would turn out. Don't we dear?"
And hang up the phone!!!
A minute later, the doc calls back and says "This is dr so&so. someone page me?"
What a gracious, yet effective, way to get her point across. I admire that kind of confident and creative boundary-setting. I shall file this away for future reference.
Well done!
You know, when you get beyond just how cool it was, it is amazing the calm and matter-of-fact way she let the doc know the boundaries, while giving him a chance to redeem himself.
This made my day! I love this site because it gives a whole lot of encouragement. Next time I get "the favorite" Dr. of all time aka PIA my spine will certainally be straighter!!!!!
:cheers::w00t::flowersfo:yelclap:
Hospice Nurse LPN, BSN, RN
1,472 Posts
OMG! I've THOUGHT that, but never had the %%% to actually say it. I love it!