Quote from lifeisgood516
I find it unacceptable to interrupt another collaboration between healthcare providers for non-emergent issues, especially when it involves sending a patient for a procedure. The mindset that a physician's words are more important is not sitting right with me.
What are your thoughts?
I guess strictly speaking, the manager thinks that the physician's time
is more important than your time
, the GI lab nurse's time and
the potential risk that repeated interruptions and distractions might pose to patients.
It is my opinion that the prevailing culture that nurses should always be instantaneously available to anyone who wants the nurse's attention, regardless of what the nurse is currently doing is a threat to patient safety. Nursing work by its nature often demands that the nurse splits his or her attention in many different directions and it's difficult/impossible to eliminate that aspect entirely, but in my opinion a good safety culture requires that it's kept to the necessary minimum. Interrupting a nurse/coworker simply because it's convenient
, but not emergent, is simply a bad habit. I believe that we're doing ourselves a great disservice if we signal that we are constantly available, happy to please and serve, and that what we're doing is always less important than what someone else is doing.
Now, I don't go out of my way to be a jerk to coworkers who try to interrupt what I'm doing, just to make a point. If I feel that the interruption isn't a risk or disrespectful to the other person I'm currently interacting with, I will hear the "interruptor" out. But, if I do feel that it's best that I finish what I'm doing before giving them my full attention, I'll do exactly what you did. Tell the person that I'll be with them as soon as I've wrapped up whatever I'm currently doing. When I say that I expect them to respect my request
and 99 times out of a 100, they actually do. I admit that I have conditioned them to do so by clearly communicating what I expect from them. One might think that this very straightforward approach would have landed me in hot water and affected professional relationships negatively, but in fact it hasn't.