Overheard this phone conversation yesterday between my Dad and his sister, my aunt:
Dad: "Oh, she's not a nurse any more." .... "Noooo, she hasn't been seeing patient's for a long time. She works in an office for an insurance company."...."No, has not been in a hospital for YEARS, she is in administration. Nothing to do with nursing at all".
Can't believe this came from my Dad (who very respectfully got reamed a new butt hole by your's truly). Unfortunately, this is the perception of John Q Public that nurses who specialize in case management, utilization review, quality management and research - any of us in specialities that do not occur in the clinical setting are not "real" nurses.
So, I ended up going into my explanation of how YES I AM STILL A NURSE in the office setting. How, as a case manager and utilization review nurse, I would impact HIM as a patient without him even being aware of my intervention, planning, evaluation and assessment based on discussions with his physician and the insurance company or the payor source. That I still function as a patient advocate and still talk to patient's directly over their care.
After all of that, he says, "yeah, but that's still not really nursing."
Later, Dad cut his finger while slicing some potatos. He said, "Hey, can you put a bandaid on this for me?"
I said, "Gee, Dad, I can't. I'm no longer a REAL NURSE and work in an office so I can only provide you a PAPER CLIP. How's that?"
He stuck up his first three fingers and told me to read between the lines. Dad's a hoot.
My son was in a near drowning accident two years ago. I don't know what we would have done without our nurse case manager! She took care of EVERYTHING for us. And when I finally brought Jacob home, she would call just to see how he was doing. She would spend hours, and I'm NOT exaggerating...HOURS on the phone with me listening to me cry, rant, rave. She was wonderful. Trust me, this woman was ALL nurse. She listened, she insisted I take time for myself and my marriage, she talked to me about Jacob's problems, future things I may want to think of..not just THAT moment, which was all that was on my mind. She talked to me of how all this may affect my older son Zach. She wanted pictures of my sons. She said she felt close to us....she had spent a year talking me through all kinds of things, dealing with every little thing insurance wise, so she did know quite a bit about our life! We talked about some pretty personal stuff on the phone, I guess we did get pretty close. I hated the day when she called and said, "Well, we're done. You don't need us anymore." She did still call from time to time to check in with us to see how Jacob was doing. Unfortunately, she left this company and I haven't talked to her for about 3 months.
She was very special.
Vegas? Do you think you might have been our case manager??
You sound pretty special yourself!
Last edit by OHmom2boys on Aug 6, '02