I work at Disney World now!!

RNAnnjeh, MSN, CNS · Nov 23, 2007

One of my friends used to work at the Disney Store in Ontario. One day he was taken into the back room and questioned by his manager as to why he was not smiling all of the time. (no, really, that's what happened)

She told him that if he could not smile all of the time, he would be sent home.

I asked him if she offered to pump sunshine up his......to ensure a day-long smile! :rolleyes:

Any way, I also experienced a CEO who moved from the US to Canada with the Disney philosophy.....didn't fly. I'm sure it's great for companies whose only objective is to ensure that their customer is happy.....healthcare...we tend to go for alive over happy, wouldn't you say? Alive and happy...that's a bonus.

That being said....I'm seriously considering the jazz hands at our next staff meeting.....

ponderosa · Dec 5, 2007

I think the " Marketing People" have thier own pressures, so this one probably sounded good at the table.

Maybe we could picture oursevles as part of the ER cast or better yet " Scrubs ".

CR in Md

perfectbluebuildings, BSN, RN · Dec 5, 2007

I think the " Marketing People" have thier own pressures, so this one probably sounded good at the table.
Maybe we could picture oursevles as part of the ER cast or better yet " Scrubs ".
CR in Md

Recently I actually had a teenage patient and his friends (jokingly) ask me if our hospital was like Scrubs... I offered to sing and dance down the hall for them, they declined :)

I do think I would like to work in that hospital though!!

RNgonewild · Dec 6, 2007

But if you work for Disney, does that mean you can't wear all those cool Disney scrubs? ohhh Mickey.....

carlarn, BSN, RN · Dec 7, 2007

HA HA HA HA!!! I think this thread is priceless. I have told people to keep their hands inside the cart at all times. I also offered to sing and dance for one old lady when I worked in the ED and she smartly declined the entertainment. She died later. I think she might have lived if I could have danced and sung for her. Not really, LOL.

Journey_On, BSN, RN · Dec 8, 2007

I too, got really excited when I saw this thread! I am currently a cast member at WDW and am enjoying it.

I was hoping to meet someone who is a nurse and, like letina's co-worker, works for Disney per diem - just want to see what their experience is. That is what I am possibly thinking of doing while I am going to nursing school.

phil1968, ADN, BSN, LPN · Dec 13, 2007

I remember on a visit speaking with the nurse at the clinic in the Magic Kingdom when my daughter needed a band-aid. She did not speak ill of WDW, but she said the pay was less than average-about on par for a Dr's office, which is about what she did-clinic work. I didn't sound interesting enough to make me want to work there, although.

The hospital where I work seems to have the same philosophy about worker enlightenment. We have quarterly seminars that are mandatory. It seems the focus is not just service recovery, but employee retention as well. So if you don't attend, you are fired. So much for loyalty.:trout:

banditrn · Dec 13, 2007

One of my friends used to work at the Disney Store in Ontario. One day he was taken into the back room and questioned by his manager as to why he was not smiling all of the time. (no, really, that's what happened)
She told him that if he could not smile all of the time, he would be sent home.
I asked him if she offered to pump sunshine up his......to ensure a day-long smile!
Any way, I also experienced a CEO who moved from the US to Canada with the Disney philosophy.....didn't fly. I'm sure it's great for companies whose only objective is to ensure that their customer is happy.....healthcare...we tend to go for alive over happy, wouldn't you say? Alive and happy...that's a bonus.
That being said....I'm seriously considering the jazz hands at our next staff meeting.....

This happened to my partner and I both when we worked the afternoon shift in Ambulatory Surgery - our supervisor called us both in, concerned because we weren't SMILING when we came to work. :uhoh3: :uhoh3:

I was never unhappy when I came to work, but didn't feel the need to paste a stupid grin on my face when I walked in the door.

So, for awhile, whenever we saw her, we would look at her with insane stupid grins on our faces - and anytime we saw her with a grimace on her face - we'd remind her to SMILE.:trout:

SasZRN · Feb 1, 2008

I would really love to know how to get a job at Disney World. I am a

Diploma RN with over 30 yrs of nursing experience. Anyone have info? I will accept e-mails. Thanks!! :redpinkhe

Journey_On, BSN, RN · Feb 1, 2008

I would really love to know how to get a job at Disney World. I am a
Diploma RN with over 30 yrs of nursing experience. Anyone have info? I will accept e-mails. Thanks!! :redpinkhe

Welcome to Allnurses!! I sent you a PM!

FireStarterRN, BSN, RN · Feb 1, 2008

I would really love to know how to get a job at Disney World. I am a
Diploma RN with over 30 yrs of nursing experience. Anyone have info? I will accept e-mails. Thanks!! :redpinkhe

You probably need to contact their human resources dept.

twotrees2 · Feb 12, 2008

In high school my marching band got to march at Disney World. We got the whole speech about being in character in the park. And now I've officially gotten it at work (I didn't even hear that Disney bought us out!!)
I don't mind being friendly, but don't call it being "on stage." There comes a point where the customer service just crosses a line. This has crossed the line and gone so far that it can't even see the line anymore.
May not get respect as a professional nurse, but hey, maybe now I can get respected as a professional actor!

in one job we had to take a "customer service class" - required- the theme - "the patient is ALWAYS right - if pt is wrong refer to rule number one hahaha.