I applied to a prestigious hospital as a CNA/PCT/Student nurse, and I made it to the 2nd round, which was a computerized personality test with the choices Strongly Agree, Moderately Agree, Slightly Agree, Slightly Disagree, Moderately Disagree, Strongly Disagree. It didn't occur to me until after I had completed it that I should have answered what they wanted. I just received an email stating that I would not be suited for their workplace.
I think that the place that I messed up was the questions along the vein of, "When following safety precautions, all accidents can be avoided?" "I attribute lack of injury to luck," and "Healthcare workers are stressed and overworked because of administrators." I worked LTC and can absolutely state that even with the best safety precautions, injuries are still unavoidable sometimes.
I'm not too fazed about this rejection, as I saw that they're all about customer service. In fact, during the personality test, they never once said patient, it was always about the customer. Hmmm...
Yes, I strongly agree that rude people are always right and should be treated with respect.
Yes, I strongly agree that even when extremely busy, I can still take the time to explain something to somebody of get something for them.
Yes, I strongly agree that any accidents are at the fault of the careless person because s/he did not follow safety procedures.
(Yes, these were actual questions. I answered correctly on these b/c they were thinly disguised).
For pete's sake, there was a gift shop in the lobby that sold Rolex watches! I'm currently waiting tables, and the customer service I do now is less obsequious than the job expectations at this hospital!
The moral of this story: When they say that there is no right or wrong answer with these personality tests, it's bullcrap. Answer the way they want you to in order to get your foot in the door.