Rude nurse? - page 3
by obloom14 6,986 Views | 33 Comments
The other day I took my father to the ER because he was having severe symptoms that made me believe it was the flu. Mistakenly I thought my dad said he had chest pain as well so I wrote that down during his admission. After... Read More
- 2Feb 7, '13 by ktwlpnWe SHOULD maintain a professional demeanor at all times throughout the unit,in the entire facility and in the parking lots,too.It can be difficult to remember we are always "on", but sometimes we talk loudly across the halls,we laugh loudly in the middle of the night when people are sleeping.We need a reminder now and then-when you fill out that satisfaction survey mention how sound carried and you heard details about other patients care.
- 0Feb 7, '13 by prnqdayOP, unfortunately this is common in the ED and other areas in nursing. Many nurses will laugh, and talk loudly at the nurses station. I can understand how fustrating it is when your dad is sick and to hear his nurses laugh about what he came in for( true CP or not).
My only advice is to be nurse you want taking care of your family. Also remember, that laughing and talking with co-workers is the only way to decompress, especially in the ED. Yes, it should not be done in front of patients however it does happen.
Hope dad feels better.
- 7Feb 7, '13 by CapeCodMermaidI was in the hospital needed IV antibiotics. I have horrible veins and needed a new IV. I was in my bed when I heard 5 different voices in the hall talking about who should be the one to start my IV. One said she was afraid of me because she knew I was a (gasp!) director of nursing. One said she never had a successful stick and probably wouldn't be able to start one on me. The others made various comments. I finally got out of my bed, walked out to the hall and told them I had heard every word. They were all embarassed by their less than professional behavior. I then asked which of them had said they were scared of me. One of them raised a shaking hand....I told her she was the only one I'd let try. Everything can be a teaching moment so I explained that most patients would freak out to hear every nurse on the floor admit they were not really competent/comfortable with IVs. In the end, they learned a lesson and I learned to find a supervisor. The poor girl never could stop shaking to insert the IV!
- 0Feb 7, '13 by Tina, RNI'm sorry that happened to you, OP.
I went to an Urgent Care a couple weeks ago. I had a horrible sore throat and low grade temp. I am a school nurse, and strep throat was making the rounds in my school. So, I figured I should get checked. I heard the PA talking to the nurse right outside my room. The nurse told him why I was there. The PA said, "That's such a big emergency?" I forget what else was said, but basically, the main idea was that I was silly for coming in for a measley sore throat. I made sure to let the PA know why I was concerned that it could be strep. I really should have given him a piece of my mind, but I felt so crummy. I did leave a negative on my comment card, though. And, I will never go there again. No wonder there was nobody in the waiting room...
- 2Feb 8, '13 by JDougRNI read the OP, and I'm not sure if I'm missing something? I'm not sure exactly what (Laughing?) the Nurses did that upset you. You are in a difficult place, being a graduate nurse, so you know how things SHOULD be, in your opinion....unfortunatly, I think your views on what constitutes rude might change a bit once you have worked in nursing. I hope your Dad is feeling better.FYI- In the ED, a lot of people do come in with a multitude of complaints, but always throw in the "And I have chest pain" because they know it will get them bumped. Also, I have had my fair share of triaging patients....asking questions about history and sx....only to have them turn right around and tell the provider something TOTALLY different. It makes us look really stupid, and can really affect the course of treatment. I'm sort of fuzzy on how chest pain can get accidentally put down as a complaint? I guess you can always take it as a lesson learned....make sure you know exactly what complaints your own patients have. Good luck!
- 2Feb 8, '13 by NB19938I am so sorry this happened to you!
I had a similar experience 10 years ago. My 1 month old daughter had a fever of 102, so I called the ped. It was after hours so I was forwarded to the on-call nurse, who told me to take my baby to the ER to be checked. Anything over 101 should be seen, she told us. So we bundled her up and drove the hour drive to the children's hospital, where we waited 3 hours in the ER to be seen. I had to take her in to the bathroom to nurse her, my husband and I had both worked all day, we were exhausted and worried.
When we finally went back to be seen, the nurse told us it was ridiculous for us to bring her in for a 102 fever. She said the doctor would be right in. We were sitting right outside the nurse's station. A half hour later all this laughter erupted. She was telling the other nurses how we panicked and brought a baby in for 102 fever, and that we were new parents who didn't have a clue. Apparently this was hilarious to all of them. I was dumbfounded that they would make fun of us right in front of us! And seriously, did they think we WANTED to be there? I made eye contact with her and it was clear she knew I had heard everything, but of course there was never an apology and she avoided us the rest of her shift.
We complained to the doctor, who brushed it off. The doctor wanted to do a spinal, labs, etc. It was a long night, and in the end we were thankful that she was ok. We were new parents, and we didn't know, and we followed the medical professionals' advice. We didn't do anything wrong. The nurses' behavior that night was so insulting and hurtful.
I wrote a letter to the hospital and I did get a phone call from the DON, who assured me I was mistaken and nothing like that would have ever happened. :/
Anyway, long story short: people like her taught me who I don't want to become!
- 3Feb 8, '13 by traumaRUs Admin@NB19938 - A temp in a neonate (baby under 30 days of age) needs a full sepsis w/u for a fever >100.6.
Thats the standard of care! You were totally correct in your assessment.
Once again, Pres Gainey speaks - say something on your customer service survey - folks (suit folks) read this....things can change.