I am sorry to hear about your first day. Sorry for you and the residents. Yes, there is a problem, in MY opinion, with the healthcare system as it stands today. I have some very opinionated reasons as to why it is and how to "solve" it. I've posted these on several other post.
One problem is, yes, cna's are normally very busy (IF they are doing their job, some "hang out" in the day room.). The other problem, as I see it, is the requirements to become a cna are WAY to low. Couple that with low pay plus a demand for cna's and what you get is some uncaring cna's who are there just to have a job.
This does not have to be your destiny though. Always, provide care with your heart. Your hands may do the "task", but let your heart lead you. I always talk to my patients, even the ones that are said to be "out of it." We are taught in nursing school
that "hearing is the last sense to go!" I just feel that if I were in a bed, I'd want the person that came in there to clean me to treat me as a person and NOT a task. Talk to me, tell me what you are doing. Some pts don't even know what is going on. The cna just walks into the room and starts taking off the pt's clothes for a bath. Could you imagine someone just walking into your room and start taking off your clothes without first saying "ok..Mr/Ms. so-and-so, I am going to give you a bath now"?
Remember these experiences when you become a cna and then a nurse. As a cna, you can make sure that your pts receive outstanding care, and as a nurse, you can ensure that your pt receives outstanding care while at the same time making sure that the cna's don't neglect the pts. It is a battle, and of course, there are lazy nurses, too, but we can not change the world. We can make it a little better though.
Good luck to you with your future.