What is wrong with this public?????

I guess you've never worked retail, in a restaurant or customer service on the phone.

Rude people are everywhere; some worse than others.

Let go in one ear and out the other and remember that you are a much better person than they are. :)

Lovely isn't it? I see you are in Canada but no different here in the states regarding the bad attitude of the public. It's been my experience that the for the most part, the ones on medicaid are the worst ones. I see moms on their 8th kid and complaining on how back in the day when they gave birth to their first child, WIC used to provide much more and better etc; and how miserable the programs are (people who have no shame in living off the system).

Anyhow, you do have to learn how to let things like these roll down your back. It isn't going to get any better I'm afraid. Not anytime soon at least.

Hope you have a better week!

Some people are rude and then there are others that can't thank you enough. Used to get it many times in the UK re ' I pay your wage' my reply was I pay my wage as well cos I pay the same tax and national insurance you do

I really need to let it roll off my back ....I get to emotional about what people say to me and not in the sad way...and I need a holiday...so frustrating... I find that people want a "drive thru" health care system...and unfortunately it will never be that way in Canada....they come in for their coughs and colds and then are mad because the MI is going ahead of them. ???? ..and don't even get me started about the MD's that only see 7 people in 8 hours...makes me want to rip my hair out....and those patients are the ones yelling at us nurses. Now.. I tell those patients to talk with the doctor regarding the wait times as that is who we are waiting on....that usually keeps them quiet for a while because they would never say anything to the doctor.....:angthts: ......

In my neck of the woods, the walk in clinics are not open at night anymore. It must really keep the local ED busy with all kinds of minor things that really could be taken care of elsewhere.

I don't blame the op for being frustrated, nobody deserves to be treated in an abusive manner.

Ugh I've worked in customer service since I was fifteen and it's helped to desensitize me to taking crap from the public. What helps the most is realizing it isn't personal, and the person is just frustrated and needs an outlet... Unfortunately that usually falls on the nurses because let's face it; it isn't a respected profession like being a doctor or engineer.

It's made me second-guess my choice to become a nurse (my other choice is to be an Economist- much more respect in the field in my experiences)... However, I wouldn't be able to help out my community the way I'd like which is through healthcare.

Every job comes with crap is what I'm trying to say. And as for those ******** you were facing, tell them to fork over half their lifesavings and get their procedure done in the States if they're so inclined (no offense Americans). Every system has its problems and their ******** at the people helpless to do anything about it sure doesn't help.

Although it is very difficult, when I need to deal with people like this....."I kill em' with kindness"...saying things like......." I realize how long you have waited, that is terrible" " I understand how frustrated you are"" I understand how angry your are, and you have a right to be"...drown them in sympathy......sometimes it works.......sometimes they are miserable all the way around......nothing you say will help.

Oh, I hear you.

In the last week, I've worked with a patient who had been hospitalized in the US. He was so appreciative of being home. Yes, you read that correctly. He had a copy of the bill that his insurance company paid. He couldn't believe that he would have had to pay for the dressings and kleenex.

Next room we had a patient who has refugee status. He and his family were some of the rudest people we have had in a long time. We were treated as his personal handmaidens and verbally abused by one daughter (who was fluent in English and being educated locally) constantly. Then along came a doctor who spoke the same language as the family and was from a nearby country. He basically told us that he had told them to behave. The surgery he was having was in no means life threatening, was considered a "luxury" back home and to stop giving his people a bad reputation.

Well behaved family after that and the daughter stopped coming by the nurses station.

We want to clone that doctor.