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There was a discussion I was reading about customer service and what normal, reasonable people perceive to be good patient care. I like to talk with my patients, inform and educate about what I am doing so that they may feel a bit more empowered in their care. Or at least, have a better understanding of why Im doing what I'm doing!
I feel like (and was taught that) part of what the whole process should be involving people in their own care, being kind and considerate, and preserving dignity.
The problem is that I can't possibly to this and get my med passes done on time! My employer (like a lot of others) piles the work load on so thick that there is just no time!!!
I take the time anyways, but I end up being late and staying over a few hours each shift
With the way things are run, I found that i hate LTC/SNF, I am ineligible for hire at a hospital right now (too new).
If they run you this ragged at the hospitals then, I don't wanna do that anyways!!
CAn someone tell me an area where I could spend some decent time with patients, and not simply shove pills in their mouths all day long ?!
Hospice!
My experience with Home health was slightly different. Yes, pts needed lots of education, but we were paid on the QUANTITY of visits, not the quality. I was expected to see a minimum of 6 pts a day, most nurses saw 8-10. Kinda hard to spend but so much time.....
I've been in hospice for several years, and this is why I love it so much. I'm able to spend as much time as I want with the pts/families. Generally, I see 3-5 pts a day.
Good for you for wanting to have that personal relationship with your pts.
Diabetes. It's all about communication.To answer your other question, what do patients perceive to be good care? Listening, first and foremost. Being listened to, and not having assumptions made about them...makes the education more focused and appreciated.
This was my initial thought. What about out patient?
I know someone who does outpatient hepatitis C/ID and it's scheduled visits with the same patients, a lot of education. Pays well where she does it. Maybe something outpatient that's affiliated with a hospital? (this office is part of the hospital)
Or maybe an inpatient educator of some sort?
I work in an ambulatory surgery center, pre-op: get them ready for surgery, start an IV, talk to them a bit if they are nervous about what to expect, joke a bit in the process to calm them. Then I do post-op care: monitor after surgery, do post-operative education. I enjoy it and get to communicate with/educate patients all day. I love it.
KRVRN, BSN, RN
1,334 Posts
NICU. Parents are generally very involved with learning to care for their feeder grower ex-preemies. Babies can be there for a few mos, so you get to see the same babies and parents every day.