Published
In one hospital I worked at we had 2 'safe rooms'. Nothing but 4 walls and 2 secured metal doors. 1 door to the ER hallway and the other to the ambulance bay (for police transport). They worked ok, but it seemed to always make them more angry.
In the current place I work we have at least 1 armed security officer stand at the doorway the patient's entire ER visit. They are always there if the patient is drunk/psych and combative. However if things get ugly often time we have to jump in and assist because it can be 4-7 minutes for other officers to come help em.
Why can't ER supply rooms have a supply of these things?
One facility I was at as an agency CNA... call an agency "sitter". Then, totally forget about patient. If patient gets agitated and CNA is unable to "redirect", call agency and ask for another CNA. Do Not Return (DNR) that other lame, incompetent one. Later, when you have been through all CNAs on the call roster , update your standards to only CNAs who have been trained in CPI, of course only out of thier own pocket or have previously worked psych and had someone else pay for it :)
wildlaurel
51 Posts
I would like to hear about how various ED's handle violent patients (psychotic - not a patient you can reason with) in the ED? A patient who became so out of control that one of their family members was injured (by the patient) and a nurse was injured trying to get the family member away from the patient. A patient who was so out of control that after being tazed by the police 3 times they took the police's tazer away and finally went down after being wrestled to the ground by 8 or 9 people. It is such an unsafe situation for the patient, other patients, staff and the police!! I have never been so afraid at work until I saw this because I was afraid the patient was going to get a gun away from one of the officers.
So, how do other ED's handle this kind of situation? The patient will be with us for a while because the aggressive behavior makes it difficult to find placement.