Published Jun 11, 2009
Just need a place to vent out all of this.
The day shift nurse forgot to do an order and as a night shift nurse I picked up the mess. I called the doctor to verified the order and was written up for it. The next day my nurse manager wants me to either come and apologized to the doctor or write an apology letter to him. Did they ever apology to me when they were being rude or yell at me in front of my patients????
I am so mad that I cannot control my emotion. It is such a humiliation. If you were me would you do it?
Why would you need to apologize for verifying an order? Isn't that what we do? Were you supposed to just do what the order said and risk the patient?
Purple_Scrubs, BSN, RN
I would think you would be written up for NOT verifying the order! There is no way in hades I would apoligize for doing what any prudent nurse would do (is that not the standard for most BONs?)
morte, LPN, LVN
I agree with everyone here. If anyone has any explaining, (not apologizing), to do, it is the day shift nurse who missed the order. No need to apologize for doing your job. Mixed up thinking going on here.
I would refuse. I would show the nurse manager that the order was received during the day shift, should have been completed then, and that you were following safe practice. Try not to feel humiliated, you did nothing wrong. Your unit needs a policy on which orders will be done by which shift (ex- all orders received up until 6:30 will be performed by that shift. Stat orders are to be performed on the shift in which they are received...) or something similar to clarify, and the nurse who didn't communicate the orders or verify them is at fault. I would file an incident report or communicate with risk management. Make a paper trail.
PS- if physicians are yelling and being rude to you, they are violating safe practice; JCAHO is looking less kindly on abusive behavior in the workplace.
Thanks everyone. I refused to write the letter and told her that the day shift is responsible for it not me. I don't know what she thinks about it. She said she will check with the day shift nurse and get back with me.
Um no way on earth. If the day shift nurse missed it and YOU were cleaning up HER mess, then she could apologize for it, IMO. Why on earth is that your place? Anyway, best of luck with that!
FireStarterRN, BSN, RN
I'm not understanding, if the order was already written, why you had to call the doctor again. Was the day nurse supposed to notify the doctor about something?
It'sMe, RN, BBA, MBA
Something wrong with the nurse manager here. How did she/he get the job? Why would you attack the nurse that did her job? And the correct approach is to defend your staff to everyone and counsel in private. If something was done wrong you want to control the damage. This "physician as customer" mantra is taken to extreme.
Do not apoligize, in fact, ask the manager to apoligize to you. You need to do it for your own self esteem. Stand up for yourself or it will get worse.
And what kind of doctor would want a letter of apology from someone ensuring the welfare of his/her patient? Not saying the doctor even knows about said situation with the nurse manager, but if he/she demanded such a thing, what a ****...
This is nonsense,if the doctor made a mistake, would the MD send you a letter of apology. Yeah right when hell freezes over.
By using the site, you agree with our Policies. X