Published
okay,
so... "only time can tell," right??
well... "time" has brought me to a frustrating point in my new job. the things that i am frustrated about are things that i could not have really been warned about because no one has ever been in this position with my doc. also, as a new np you don't know to think about some of these things... so hopefully, these considerations will help you newbies in your quest for jobs.
for fun, we will refer to my supervising md as "gd"...
some background info:
a) after graduating in december, i started work for a cardiology clinic of 9 mds (and i was the first mlp)
b) we use an emr system for documentation and billing
c) we just merged with a large corporation
d) i was hired primarily for a rural office with gd as the only md that comes to that office, but it was understood (and in my contract) that i was hired for the whole clinic/group of mds
e) gd works at both the rural and not-as-rural offices, more so at the rural one... and then has patients/procedures at 3 area hospitals
f) there is another np working for one cardiologist, strictly in the office setting (her preference)
g) gd has no spouse, sleeps on our office couch, and is a self-martyr
h) the medical director of the group was a clinical preceptor during school and loves me. i know that he will support any change i need and any problem i have.
i) gd is excellent at what she does, is a huge patient advocate, and puts her patients above all. and i mean... "all..." to the point that i think she uses her "patient involvement" as a crutch.
my frustration:
1. gd would rather see patients than do her documentation/billing
a. gd gripes about not making much money last year or having a life but she is a self-martyr and i made too many sacrifices in school to be making work-related sacrifices now
b. she pressed for our offices to get the emr system and she does not utilize it. instead, she just prints out a med list... jots down a few notes... and throws it in a folder for me to stress out over when i see the patient in a follow-up visit, when a pcp calls for consultation report, surgical clearance, etc. because she didn't document in the emr - she's a computer nerd! it's not a "speed" issue. all of the other doctors in the group are older than her, much less computer savvy and still manage to document and bill each patient as they are seen. she has office visits and electronic notes incomplete since 2005!!!! most are within the last 8-16 months, but still!! this is where her lost revenue is... stocked up in her office! she knows she needs to do the notes, but has been saying she needs to do them for months and hasn't done it. i am not about to do her documentation from god-knows when. no other self-respecting mlp would. right??
2. gd was not ready for a mid-level provider
a. she swears that she knows better than anyone else the role of a midlevel... but she doesnt. during the mornings, while she's doing procedures (and i have been waiting on hospital privileges), i answer phone calls and handle "nursing duties." bullcrap. i should be seeing follow-ups, at least!
b. she will not "let go" of her patients... she says they are possessive of her... wrongo! she is possessive of them!!
c. the documentation thing... someone cannot... in their right mind follow behind her and see patients. it pisses me off daily when i try to pull up a note to see what was done at the last visit and show nothing documented for >1 yr.
d. her schedule... she does procedures in the morning 30 min away from our rural office and schedules patients 15 min apart starting at 1:00 thru 5:30-5:45. she's generally late, slow about seeing patients, doesnt document well, talks too much (inappropriately so), allows herself to get distracted (pulled out of the room, answering her cell for hospital calls), and doesn't see this as a problem. if she does, she may make a comment about "oh, i'm tired of staying late" or whatever... but doesn't ever do anything about it. and we're stuck there until 7-8:00 pm... routinely! the office opens at 9.
e. instead of being supportive and not worrying about me being a "competitor" she thinks that if i document better billing than her, it makes her look bad (duh!!)
f. i am trying to build good habits and it is very difficult with her negative, poor-me, self-martyrdom, and "i don't give a crap about the rules" attitude
g. plus, she has upset a lot of the community pcps (that govern the local hospital) because she isolates herself
3. i feel like the "rural" office and gd are holding me back from full potential
a. the rural office does not have nuclear testing, our own lab, or other ancillary services that i can readily get reimbursed for. the other np functioning in other office billed for $32k in feb alone and will get $10k of that as salary/incentives. i should have the same opportunities.
b. gd can make up for this loss with her procedures and duties in the other office, where as i cannot. but, she gets a larger percentage of the bonuses i am eligible for... so you'd expect her to be more supportive. right?
(bonus structure example: np billed for $32k in feb. take out minimal overhead and np monthly salary... what's left over is divvied up 70/30 at the end of the quarter. md takes 70, np take 30. longer np with larger corporation, bigger np percentage becomes and smaller md percentage.) i was told by the ceo himself that within the second 6 months of being there, my salary would become "meaningless." woohoo! :)
c. gd is concerned about me making her look bad if my documentation and billing practices are better than hers
d. over the next couple of weeks, i will be spending time with the other np and other partners in the group (which by the way, gd is not a partner), and gd did not think that i should do that. she wants to control me all by herself.
e. when i met with the ceo about my contract, she was upset because i did not ask her permission to go talk with him (she didn't tell me... she told the office mgr who told me). i think she was worried about what i was going to tell him!! in this meeting, by the way... i told him that i was getting to a point of utter frustration where i wanted to leave if it didn't improve. and i love what i am doing... but she's gotta improve for me to stay!
okay... so, there are probably more bits and pieces of the story... but i'm tired of thinking about it. i just don't think it was fair for a new np to be put in such a pile of crap... however, i can't really blame anyone because nobody knew it was so bad. i don't know how to help her. i don't have the experience and i don't think it should be my responsibility to "change" her... because i don't know that she will ever change. i just want to go to work... and be done... and come home. i know that healthcare is a 24/7 business, but my family has to come first. then work.
i feel stuck. there are not many np positions, let alone acnp positions around this area... but there is enough need in the entire group for me to keep a job. i just don't think my current position is right for me. at least not right now.
Daisy,
Do you have hospital privileges yet? I couldn't remember from your current saga. I think that the behavior that you are describing not only puts patients at risk, but also has the potential to put your license at risk. If they do not pull you out post haste then I would talk to the CEO and strongly advocate to get out of there now. This whole thing sounds like its turning into a she said/she said type of problem. There is unclear communication and unacceptable communication regarding inpatients. Thats what puts your license at risk. As far as the rural hospital, don't be a martyr (they already have one of those:uhoh3:). One other thing on labs. I couldn't tell if you were talking about inpatient or outpatient labs. In the hospitals I worked in nursing will not call you on abnormal labs, only critical values. Someone has to look at the labs every day. Obviously if you do not have computer access it should not be you. Do not accept any responsibility for patient management until you have all the tools to do your job. Anything else is just asking for disaster.
Good Luck
David Carpenter, PA-C
hey david,
yes... i am credentialed at the rural hospital now and the larger hospital (that i really do enjoy workin in) next week. they had their board meeting today, but i was told i should not have a problem getting credentialed there.
as for my "saga" as you called it, you are right. it is becoming a he said/she said type of juvenile situation! i cannot stand it... and i have made it very clear to the medical director and supervisor i want out! plus, i emailed the ceo last night... i will be with the medical director again on wed, if i haven't heard anything by then. at that time, i'll find out what's going on. today, with gd... it was tolerable, but she's nice to me to my face. it's the "behind the back" issue that is so retarded and damaging. i'm just really sick of it all. i know they wanted me to stick it out as long as possible so they could get more "insider info", but it's not worth it.
as for labs, i was referring to outpatient clinic labs (which were all normal, btw). and yea, the lab calls for critical values, but our nurse routinely calls me/emails me with any concerns she has and lab is one of them. and i do have access to the emr at work, from home. but the labs are not scanned into the emr until they have been reviewed... but that's how the nursing staff get in touch with me via email.
if i don't see a drastic change and know a definite plan next week, i will seriously be considering a way out of the job altogether.
:omy: i need to clarify: the 30 days is what the ceo asked me to give him to see if things improved. if they haven't improved by mid-may, i'm going to try and work exclusively with the medical director. if that can't be done, at that time, i will quit. sorry about that... oh, and i had already posted a clarification post before i realized this was probably a better idea. :)
heya rrt,
well... still status quo at this point. i am giving them 30 days, as requested. my contract went into effect april 1, so i'm going 30 days after that... and i'm going to mexico all next week, so i'm looking at mid-may as the end! it's gotten to the point that i don't care if things may be better, in some small regards, the bigger issues are still there... such as communication, juvenile behavior, "hostile work environment" - sort of, and other crap. so, i just want out all together. i do not want to deal with her any more. she's okay as a friend, i suppose, but i cannot work with her. period. i have sent a few emails out about job opps, even though none of them are close. i just gotta have a back up plan.
i'll update everybody when something changes.
update:
talked with the medical director the other day and said i needed to know what the long-term intention was for me within the group. he said i needed to "hang tight" because in july-aug, they are bringing in another new grad (that has worked with the group in the cath lab for several years) and a cardiology-experienced pa from the east coast. the group is thinking of "rotating" us between the facilities, but i don't know how that'd work because it'd be hard to maintain continuity of care with my patients if i was back and forth all the time. i guess it could be done if i knew well in advanced what my schedule was, so follow-ups with me could be secured.
the new grad from the cath lab actually wants to work with gd in the more rural office/hospital, and as far as im concerned... he can have it. but the guys in the group, want him to work with them too. they want to share all of us until they can hire more mlps.
so, unfortunately, i may just have to stick it out another couple months.
also... the rural hospital has recently disciplined gd for irrate behavior to a hospitalist and requested a mandatory drug screen (which was negative). this ticked her off so bad that she threatened to make april 30 her last day at the hospital, but it's been a bogus threat because i've still been rounding, as directed by her, and she's still coming around behind me later as if there's no change. she said she's waiting on the hospital committee to finish her discipline based on her threat and drug screen. just fyi: the ceo of our merged company is aware of this... and between him and the medical director, they are still trying to decide whether or not they should just shut her down all together.
so........ still waiting.
well, i reached my limit...
today, i was orienting the newly-hired, not new grad pa to the emr system and yea, it did take a little while to work my way through explaining the chart to him, but seeing as how my supervising doc gd did not even show up for clinic last thurs and friday due to "procedures" and i ran the clinic solo... you'd think she'd be okay with being a little slow. as if this has ever been an issue with her before... (think: clinic closes at 6, but we actually do not discharge the last patient til 7 or 730 frequently... on account of her). well, i went in there to talk to her about a patient (as she expects) and she said, "well we're running behind so..." (didnt finish her sentence) and shoved a chart in my face and said, "this patient's appointment time was at 2:15!" it was 3:30. she was showing her butt in front of him... why??? i have no idea. he's a very nice guy! i was so embarrassed...
then! there's an np student who she knows from the cath lab that started his clinical practicum with us today and my office mgr did not know about him being there until i made a comical statement that our office was going to be crowded today with the np student, myself, gd, and the new pa. she freaked... and since the merger, the big corporation is suppose to be involved (and approve) any preceptorship done... for hipaa purposes, etc. so, she called her supervisor... got input, and then tried to call our office and speak to the np student directly. well>>> gd wasnt having that. i walked in on the end of their conversation and she slammed the phone down, said, "i am sick and tired of [insert name of corporation here] sticking their nose in my business! and i feel like i am being spyed on every day and this is the last straw!!" (as she cut her eyes my direction... )
i finished the patient(s) out like expected and then immediately called my office mgr and said that i simply cannot take anymore. it has become a hostile work environment... and i felt her daggers today with that comment. i feel like i have given them ample time and patience to do something with her... and i know things are not getting any better in their eyes... but i cannot stick it out anymore. i did say, "office manager, if i have to lose my job over this, i guess that's fine... it's just not worth it to have to work with her any longer."
so, she's got an urgent message into her supervisor to find out what they can do for me... so... anybody need an acnp???? :)
DaisyRN, ACNP
383 Posts
you are right and that is my plan... to lay low and hope to god they pull me out from her immediate supervision ("please lord, let it be today"). i will still encounter her some, but i suppose as long as we aren't having to actually work together and i am not having to rely on her, it can be tolerable.
my concern is the rural hospital. she's the only cardiologist that goes there, so i will probably not be able to continue rounding there (doesn't hurt my feelings).