My boss had a chat with me last week. Apparently, a few clients have been upset that I have called the doctor about changes in condition, and in some cases gotten orders, without running it by the family first. I always tell the family about changes in condition (if they're around) before notifying the MD. I had one incident where I notified the MD and they ended up scheduling an office visit without notifying Mom first. One of those families already hates me (they're trying to find alternate staff so they can pull me). I'm now supposed to talk to the family, and if they don't want to notify the MD, document that, and notify the clinical manager.
The way I see it, I have license to protect, and it's better to have a family upset than to appear before the BON for failure to report a change in condition. What do you all think?
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My boss had a chat with me last week. Apparently, a few clients have been upset that I have called the doctor about changes in condition, and in some cases gotten orders, without running it by the family first. I always tell the family about changes in condition (if they're around) before notifying the MD. I had one incident where I notified the MD and they ended up scheduling an office visit without notifying Mom first. One of those families already hates me (they're trying to find alternate staff so they can pull me). I'm now supposed to talk to the family, and if they don't want to notify the MD, document that, and notify the clinical manager.
The way I see it, I have license to protect, and it's better to have a family upset than to appear before the BON for failure to report a change in condition. What do you all think?