The Failure of Modern Healthcare due to Administration

Updated:   Published

I recently quit my job working at a Nursing Home as a CNA.

Out of the 8 patients I had my first and only full day of work plus the 1 additional I took on because he was abandoned by his CNA who wouldn't change his diaper because she didn't like the way he talked to her.

Out of those 9, I was only able to fully properly take care of 3 of those patients, 3 were mostly independent, and the other 3 were taken care of by 5 other staff members.

My eyes were opened to realize how much this modern Health Care system is managed to not actually work to fully and properly take care of most people as most people are in buildings like this and treated more like numbers than actual people.

They give 9 patients to a CNA MINIMUM there but it can climb as high as 20 legally in California for 1 CNA. 12-15 is normal in Hospitals I am learning.

I have heard from the patients themselves that they are not properly taken care of. For example you may have patients who wear diapers but they pooped in them and haven't been changed all morning.

The system keeps most of them alive barely, but they suffer so much and can be traumatized by their treatment.

A person needs not just their physical needs cared for, but they need to be treated as a person to and the system doesn't allow you to have enough time to do that for every person. Even then not all of their physical needs are met either.

I can't work with this system and I realize neither can anyone else.

Alot of people who work in this system do their best, but it's not good enough and it's the patients that suffer the most.

But the staff suffer to because most people like me go into the Medical field because we actually care about people and we want to help them in any way we can so when we are given the work load it would take in reality 4 or 5 of us to do and you want 1 of us to do it it breaks our heart because we have 9 people who desperately want help but we simply can't meet all of their needs no matter how much time we are given and we know we have failed them and they deserve better than that.

That's why I am not going to work in The Medical Field in direct patient care as a CNA until I pay back my parents what I owe them and save up $5,000 then they will give me a car and I can go back into Home Health Care.

I worked in Home Health Care in Hawaii for 2 years as a Home Health Aide without required to have a CNA license, but in California you need at least a CNA license to do that (which I just got in mail after a month a half of school and passing the state tests).

It is the complete opposite of most of the modern Health Care System in other places in many ways.

You get hired by an agency, they pay you and depending on the agency they pay for your gasoline to fuel your car to.

You need your own car because you have to drive yourself to your patient's home.

You call your agency and they tell you who they have that needs help.

You can ask as many questions as you want and you the right to refuse to care for anyone before you ever meet them.

And if you work with the patient and they and you don't get along you can leave their home and tell your agency you can't work with them anymore.

I had one patient one time who said Mary the mother of Jesus was not a virgin and Jesus and The Apostles were like hippies sleeping around with many people and I politely asked him not to talk about that stuff when I was working with him. He got very angry his face turned red and he said he refused to have anyone tell him what he can and can not do. So I went back home and the next day my Employers call me and wanted to suspend me because he told them lies that I said he was "The Devil".

I prayed asking God to help me in my head as they talked to me. I told them to look at my record in my reputation with my clients I have had with them and believe me not this lying angry patient I had.

They believed me and did not suspend me, but told me to avoid him.

In Home Health Care you can choose who you will meet as your possible patient and if you get along then you work it out between you and the patient when the best days and times that work for the both of you to work together. So you set your own schedule then you sumbit it to your agency Supervisor aka Manager so they can know and keep track of you.

You document what you do every day, go over it with the patient, and have your's and the patient's signature on it then you email it in to your agency and they log it in as your pay times and you get paid every 2 weeks.

You do whatever you are able to, trained for, licensed for, and can legally do for that 1 single patient for as long as you both agree to according to the schedule you both set up and agree upon together with your agency manager being notified about it.

I wasn't a CNA back then, but I did all the things I still do now as a CNA and more than that.

I cooked, I cleaned, I bought groceries (they give you their card and info and list to buy for them), I changed diapers (for only 1 patient), I showered people (only men), 

I taught old men how to use modern technology like cellphones or tvs even set up their phones to work easier for them,

I made phone calls on their behalf because they didn't have the patience or sometimes the ability to actually hear people they didn't know that well fully on the phone (mostly for Problems with their tv or phone or some thing else, tech support),

I also made phone calls to set up their medical appointments and calls to their Health Insurance services to set up transportation for their medical appointments as they could not drive on their own,

I acted as a go-between them and their health care providers and facilities,

I went with them to their Medical appointments and made sure they understood everything and were properly taken care of,

I called 911 for the ambulance when they needed it,

I even brought them their mail while they were in The Hospital so they could pay their bills and not lose their homes and services while they were recovering in The Hospital (which by the way I was not payed for as the agency won't pay you as long as your patient is in the hospital but they had no one to help them so someone had to do that).

Sometimes the patient just wants to be there to talk to them or listen to them or to watch a movie with them.

They often don't have any family or friends who can stay with them and do all the things you do for them.

They often live in government discounted apartments for the the poor and elderly or in their children's house sometimes or their own house alone.

They often can not walk or drive their own cars or even own a car or vehicle.

They often have no job or income and are retired and live on SSI and their health care is paid for by their insurance which can be Veteran's Affairs, HMSA, etc. and their insurance with a Doctor's recommendation note hire your Home Health Care Agency whom then pays you.

I like this as they often don't have to pay my services out of pocket. Their insurance will even send transportation for their medical appointments to and from their house or apartment with you to ride along with them.

I did this work for 2 years.

I am a man of my Word that's why I don't make promises or commitments very easily or quickly.

Every patient I care for I commit myself fully to in any way I can.

When people have to be in a facility, it is great in many ways as they can be cared in ways that are not always possible by yourself with your level of skill and training and equipment, but they are often given top priority for emergency care then they are increasingly pushed to side as they get better in health.

This is because modern Health Care is no longer properly managed and too many patients are given to every 1 CNA, RN, and even Doctor's which honestly  have it the worst.

Doctors are expected to see every patient no longer than around 11 minutes each when in the past they could take as long as they needed even hours for every patient.

I just hope and pray that I can bring more awareness and be a part of a change of this mismanaged system which honestly is from the enemy not from God.

We need lower Staff to Patient ratios, while it is true that there are often more patients than there are medical professionals we can't use that as an excuse to dump 9+ patients on 1 CNA and that's a low number from what I've read online the experiences of other CNAs who've had 15-30 or more patients they were responsible for all by themselves.

Sure the other staff step in to help when they can, but in reality my Job Title and description is a joke. My job 90% of the time has NOTHING to do with "assisting" The Nurse as a "Certified Nurse Aide". In reality my job is to DO THE JOB of The Nurse for MOST of THEIR patients to as much as I can do within my training and legal limits leaving them (in my limited perspective) with THE EASY stuff like taking vitals, giving meds, doing wound care, etc.

Nurses complain that 5 patients is "too" much for them to handle, they are completely out of touch with the reality of how us CNAs are treated by management and how we are drowning in patients while they complain about a mere 5 patients that they usually don't bathe, feed, reposition, change diapers for, get out of bed, get into bed, dress, etc. which doesn't need to be done "once" or even 3 times a day, some of these things happen all day long at various times! CNAs are like adult baby sitters which includes changing diapers at day care centers that are severely understaffed.

Now multiply by that by 2 or 3 and you got a "normal" amount of patients for 1 CNA. Meanwhile not all of the patient's needs get taken care of.

This needs to change.

There will always be more sick people then there are people to take care of them.

But the way we take care of people has to be the right way and if we take as much time as we need for each patient by giving each staff member only the number of patients they can handle then there will be less sick people as you can not possibly give the needed care to all patients for them to make a full recovery to independent stable health when you have too many patients and care gets split up and decreased over all the patients you have.

In case you were wondering, this isn't a new concept.

Dr. Victoria Sweet in her book God's Hotel tells her semi-biography of her work at a San Francisco Laguna Honda Hospital nicknamed "God's Hotel" of how things were run there before "Modern Healthcare Administration" took over to bring it up to "modern efficiency standards" by cutting the time with patients and the number of staff per patient declining the quality of the care for profits sake.

In her TED Talk on Youtube in her own words, "In seeking to put patients first, they put patients last."

Another Doctor along these lines is The Slow Medicine Doctor®
Dr. Michael Finkelstein, MD.

The concept isn't complex or difficult to understand, it is very simple: slow down and take care of each patient for as long and as much as they need physically and in any other way they need. Assign staff accordingly.

Specializes in Pediatrics, Pediatric Float, PICU, NICU.
3 hours ago, summertx said:

No one has ever been hurt by talking about God by the bedside to patients who are near death. God was here first, before you were born, so please don't spread mistruths. If the  patient says they are not interested, I can see refraining, but you gave no indication that the patient was offended. You personally might be offended, but  don't speak for patients that you don't know about. Christ  can be spoken about anywhere, to anyone who needs it.

My mother had to muster the energy while actively dying in hospice to stop a religious zealot from pushing god on her while she was trying to die in peace. Ignorant of you to say that no one has ever been hurt by talking about god; please don't spread your mistruths. And as a healthcare worker you can have whatever beliefs you have but remember it is not okay to assume that every other person has those beliefs as well.

40 minutes ago, JadedCPN said:

My mother had to muster the energy while actively dying in hospice to stop a religious zealot from pushing god on her while she was trying to die in peace. Ignorant of you to say that no one has ever been hurt by talking about god; please don't spread your mistruths. And as a healthcare worker you can have whatever beliefs you have but remember it is not okay to assume that every other person has those beliefs as well.

I’m so very sorry that happened to your mother and to you who have had to live with the knowledge.

I’m always a bit saddened by the fact those individuals who think that it’s their right or even duty to try to convince someone that their God exists, do not realize exactly how intrusive and in fact abusive they are being. Again, I’m sorry this happened. 

Specializes in Home Health Care.
6 hours ago, summertx said:

No one has ever been hurt by talking about God by the bedside to patients who are near death. God was here first, before you were born, so please don't spread mistruths. If the  patient says they are not interested, I can see refraining, but you gave no indication that the patient was offended. You personally might be offended, but  don't speak for patients that you don't know about. Christ  can be spoken about anywhere, to anyone who needs it.

Thank you.

Some people get so offended when they hear "Jesus" or "God".

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

 The first patient I ever got paid for died as Agnostic as far as I know although we had many good talks about Jesus.

His death tortured me until after much prayer God told me "He made his choice." and God gave me peace after that.

We do what we can to spread the truth, but everyone has the choice to either accept it or refuse it and they are the ones who will pay the price their decisions.

I always bring up Jesus when a patient is going to die or sometimes the conversation just leads into that because of who I am, but I am always a friend to people and it devastates me when they die not knowing Jesus because I know ehere they're going but they died knowing me as a good friend who went above and beyond what I was paid to do for them because I not just their Caregiver, I am their friend.

Specializes in Home Health Care.
On 10/11/2021 at 1:16 PM, londonflo said:

Before you accept the CNA position in the ICU, I think it would be best if you shadow an ICU CNA. I am not sure you are entirely accurate on what the RN role is and how it works with the CNA role. Your description above seems to imply the RN is always completing the patient-centered CNA activities with the CNA.

In the hospital setting there are strict rules (as cited by Medicare and Joint Commission) on the use of restraints and they are not used for convenience as you implied here. Hospitals also receive Medicaid and Medicare Funding. The Further acute care experience will help clarify this. Sometimes patients experiencing psychiatric disorders are on a medical floor because they have health care needs that are provided there. Psychiatric hospitals have a different focus than meeting a patient's complex physical needs such as wound care and dressing changes, Intravenous fluids and medications, etc. 

I called and asked about shadowing and they're not doing that right now.

I did apply for Progressive Care Units and ICUs as a CNA, but also in the Neonatal ICU as a Instrument and Equipment Aide which requires no experience so I mostly might get that job before I do the other positions.

Working with babies I think would be easier as they are innocent and I don't need to tell them about Jesus, I know babies die sometimes in the ICU but I am comforted knowing they are all going straight back to God.

Specializes in Home Health Care.
5 hours ago, subee said:

It's bad judgement to put your picture on your post, especially with your name attached.  Any employer can see this.  I know if I saw it, I would never hire you.  Never, never, never.  If you came to me when I was dying and started talking about Jesus, I would spit in your face if I had the strength.  How selfish of you to think of your own needs first before the needs of the patient.  The rest of your posts confirm my opinion that this is all about you.  Sooooo, bad judgement, religious zealotry and selfism would be good reasons to never hire you.  I know you would be a problem employee.

Love you. I'll pray for you.

No need to be hateful, but that's your choice.

I've never raised my hand to a patient but you would physically assault me (spit counts as assault) for words?

And I'm the one with the problems?

I don't think so, if you are secure in your own self and beliefs you would not care what I say. They're just words.

If I ever took care of you and you made it clear to me that you didn't want to hear about Jesus, then I wouldn't speak to you about him and I would still take care of you the best I could the way a friend would.

Much love fellow Human.

Specializes in Home Health Care.
4 hours ago, JadedCPN said:

My mother had to muster the energy while actively dying in hospice to stop a religious zealot from pushing god on her while she was trying to die in peace. Ignorant of you to say that no one has ever been hurt by talking about god; please don't spread your mistruths. And as a healthcare worker you can have whatever beliefs you have but remember it is not okay to assume that every other person has those beliefs as well.

It is never right when a Christian tries to force someone to believe in Jesus.

If they said what they believe and the patient rejected it or asked them to stop then they shouldn't bring it up again.

Even Jesus had this attitude and approach, he didn't go chasing after people who came to him and after hearing what he had to say, they left, he let them go.

This is my way of doing things to.

I bring it up and if they tell me to stop, I respect their wishes and don't bring it up.

Everyone has a faith or philosophy of some kind that's important to them that they sometimes feel the need to tell others, but no matter what we do we can't force our beliefs or philosophies on each other but we can speak about them and if either of us don't wish to continue the conversation then we should respect each other's wishes as fellow Human beings.

Specializes in oncology.
28 minutes ago, FlameHeart said:

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

 Someone who is a captive audience should not have to forcefully Not Listen when they are sick or dying. 

I think many readers of this thread have tried to tell you that you are not there to promote your religion to patients or their families at a time of crisis.  Many who are patients in the hospital are afraid of refusing something in fears of being labeled or not wanting to offend. For those who request spiritual comfort it is best to call the hospital chaplain who has had much theory and practice in approaching in a non-threatening way. Until you have had a lot of experience in your CNA role, with many patients of various religious denominations, you are not a suitable spiritual counselor. 

I know I sound harsh but many nurses on this thread have tried to make this point and you deflect it every time. 

1 hour ago, FlameHeart said:

Thank you.

Some people get so offended when they hear "Jesus" or "God".

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

A dying person shouldn’t be put in a situation where they are forced to try to tune out talk about God that they haven’t asked to hear. People shouldn’t have to bring/pack ear plugs as they approach the time of their death. 

I can’t speak for anyone else, but if someone started to talk about God to my dying self or a dying loved one who hadn’t requested that talk, I wouldn’t be ”offended”. I would be furious.

1 hour ago, FlameHeart said:

We do what we can to spread the truth, but everyone has the choice to either accept it or refuse it and they are the ones who will pay the price their decisions.

I always bring up Jesus when a patient is going to die or sometimes the conversation just leads into that because of who I am, but I am always a friend to people and it devastates me when they die not knowing Jesus because I know ehere they're going

I would be extra furious if ”the talk” included any of the above, and I suspect it inevitably would.

You really need to realize that being a healthcare professional isn’t about you, it’s about the patient. As I said in my previous post, it’s up to you to find a way to deal with your feelings of devastation. You can’t use the patient to try to make yourself feel better. 
 

1 hour ago, FlameHeart said:

Working with babies I think would be easier as they are innocent and I don't need to tell them about Jesus

You don’t need to tell adults about Jesus either. You need to learn some professional boundaries. It is up to the patient to tell you if they wish to discuss God or Jesus. 
 

1 hour ago, FlameHeart said:

I know babies die sometimes in the ICU but I am comforted knowing they are all going straight back to God.

So you seem to be actively looking for work in environments where many people die, both the ICU and the NICU. If you get a job on one of those units, there are several posts in this thread that you need to take to heart. You need to understand that while a parent who believes in God might take comfort from the above quote if their baby should die, a parent who doesn’t might react with tremendous anger if you try to comfort them by saying that their baby went straight back to God. 

43 minutes ago, londonflo said:

 Someone who is a captive audience should not have to forcefully Not Listen when they are sick or dying. 

I think many readers of this thread have tried to tell you that you are not there to promote your religion to patients or their families at a time of crisis.  Many who are patients in the hospital are afraid of refusing something in fears of being labeled or not wanting to offend. For those who request spiritual comfort it is best to call the hospital chaplain who has had much theory and practice in approaching in a non-threatening way. Until you have had a lot of experience in your CNA role, with many patients of various religious denominations, you are not a suitable spiritual counselor. 

I know I sound harsh but many nurses on this thread have tried to make this point and you deflect it every time. 

Excellent post. Thank you.

Through the years I’ve contacted the hospital chaplains for a patient or a patient’s loved one on numerous occasions. I find that they are a great resource. They are trained counselors and seem very skilled at figuring out what the individual patient’s needs are and always seem to offer comfort. 

Their door is always open to staff as well, and have been very helpful after various traumatic workplace events. They seem to be able to handle both existential questions/crises, offer grief counseling and help with PTSD and stress type problems. 
 

 

Specializes in Pediatrics, Pediatric Float, PICU, NICU.
1 hour ago, FlameHeart said:

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

...

I always bring up Jesus when a patient is going to die or sometimes the conversation just leads into that because of who I am

We are also all professionals here, and we should NOT be bringing up these beliefs as professionals without the patient/other party initiating the conversation themselves. Completely inappropriate. I don't care what you believe in and I am not at all offended by the word jesus or god as you suggested earlier - it is completely inappropriate to initiate a conversation about religion when it hasn't been prompted by the patient and/or isn't part of the admission history questions.

1 hour ago, FlameHeart said:

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

One thing you're not acknowledging is your duty to the patient. You are not to put them in a situation where they have to either put up with you or ask you to cease your behavior. You are really there to be of service and to assist someone in their time of need, according to a defined set of skills and activities.

The healthcare team certainly should assess whether or not a patient/family has a spiritual need or a ritual they would like observed or a religious practice or whatever. Chaplain services should be available and offered. You need to do your assigned role the best that you can. You are there to do work that some other members of the healthcare team do not do; you have a particular role. Your best action (in accordance with your stated beliefs) would be to perform your role to the very best of your ability!! Actions, not words.

I don't understand why people who believe as you do don't see that by their inappropriate approach alone they are working against their own stated goal. It seems very prideful.

Specializes in CRNA, Finally retired.
3 hours ago, FlameHeart said:

Thank you.

Some people get so offended when they hear "Jesus" or "God".

Look we're all adults here, we can choose listen or not listen, sick or dying or not.

 The first patient I ever got paid for died as Agnostic as far as I know although we had many good talks about Jesus.

His death tortured me until after much prayer God told me "He made his choice." and God gave me peace after that.

We do what we can to spread the truth, but everyone has the choice to either accept it or refuse it and they are the ones who will pay the price their decisions.

I always bring up Jesus when a patient is going to die or sometimes the conversation just leads into that because of who I am, but I am always a friend to people and it devastates me when they die not knowing Jesus because I know ehere they're going but they died knowing me as a good friend who went above and beyond what I was paid to do for them because I not just their Caregiver, I am their friend.

No, you are not my friend.  You are my caregiver and knowing that someday I might be a dying Jew in a hospice, I would be soooooo annoyed if anyone sat down to talk about THEIR religion with ME, I would live long enough to report this person as a pest.  Proselytizing is offensive enough but to do it at the bedside of a helpless person, that is just off bounds..  If that happens because of "just who you are", then you need to be counseled and if you can't stop "just being who you are" then you should be fired.  Where I am going after I am dead is NOT your problem and please don't make it mine:)
 

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