Some Patients Think H Stands for Hotel

[Brian, ASN, RN]

We've all encountered those patients who expect to be treated like they are at a high-class resort. They expect to waited on hand and foot.....like we are all there to serve them exclusively. They forget that we have other patients. They forget the reason they are there. Share your experiences with the "Hiltonites" and how you have handled them.

[SoldierNurse22, BSN, RN]

Easy. I told them "no"!

[Carrie RN]

And that is why I no longer work in a hospital. I am not a concierge.

[martymoose, BSN, RN]

They expect to waited on hand and foot.....like we are all there to serve them exclusively. They forget that we have other patients.

They don't forget we have other patients- they don't CARE if we have other patients. me me me and me only.......

[Lola Lou, BSN]

My co-worker recently had a patient greet her with "Here comes my waitress". I have discharged one particular patient numerous times and she always leaves with "I'll be back soon". She says that she likes the food and service. Talk about frustrating...

[ceebeejay]

I get the annoyance, I really do. However, the patients are made to expect that by the advertisements that hospitals put out there. Yes, the RN has to say "no" and get on with RN things. I also believe that as RNs, hopefully, move up and into positions of voice in the system that they point out to hospitals that these "comfort" measures are good for patients but not in the scope of an RNs duties. The hospitals should be encouraged to utilize and cultivate their volunteer programs for these services. They should also increase their support personnel. The situation with customer service issue is not going to go away. However, RNs should be speak up for their profession and stop taking it and then passive-aggressively reacting to it.

[Dharmaraj K]

Even the doctors take the nurses for granted.

[doodlebuttRN]

I wish I had the opportunity to work with you doc.