Rules for the ER (long)

I know it is cynical, uncaring, and abrasive to say these things.... and I would never actually say them. I really do love my job, I just had a day where everything was wrong... I guess I'm just venting. Feel free to add to the list.

The Emergency Room

1. The world of ER does not revolve around you. There are sick people here, and you aren't one of them.

2. Our definition of sick is not your definition of sick. If a member of the ER staff says that someone is sick, it means that they are in the process of DYING. They have had a massive stroke, are bleeding out, having a heart attack, or shot. We don't consider a tooth injury sick. Painful, yes. Sick, no.

2. At any given time, one nurse has four patients. One doctor has up to 15. There is a law (similar to Murphy's) in the ER. If you have four patients:

  • One of them will be sick (see #2 for definition)
  • One of them will be whining constantly
  • One of them will be homeless
  • and one of them will be the delightful patient.
  • Don't be the whiner. Please.

3. Physicians and nurses are not waiters. We are not customer service representatives. This is not McDonalds, and you very well may NOT have it your way. Our job is to save your life, or at least make you feel better. If you want a pillow, two blankets, the lights dimmed, and the TV on channel 14, go to the Ramada.

4. If you have one of the three, go to your own doctor in the morning:

  • A cold
  • The flu
  • A stomach virus

5. If your child has a fever, you had better give him tylenol before coming in. Do NOT let the fever remain high just so I will believe the child has a fever. Do you want your child to have a seizure? Do you?

6. We have priorities. We understand that you have been waiting for two hours in the waiting room. If you don't want to wait, make an appointment with a doctor. The little old lady that just walked in looking OK to you is probably having a massive heart attack. That's why she goes first.

7. Do not ask us how long it will be. We don't know. I don't know what's coming through my door 30 seconds from now... so I surely don't know when you'll be getting a room upstairs.

8. We are not for primary care. Get a family doctor, and go see them.

9. If you have diabetes and do not control it, you are committing slow suicide.

10. We know how many times you've been to an ER. We can usually tell if you are faking it on the first 5 seconds of talking to you. Do not lie to us. If you lie about one thing, we will assume you are lying about everything. You don't want that.

11. If you are well enough to complain about the wait, you are well enough to go home.

12. If your mother is a patient and we ask her a question, let her answer it.

13. If you see someone pushing a big cart down the hall at full speed and you hear bells going off.... do not ask for a cup of coffee. Someone is dying, you inconsiderate %#@^. In the ER, bells don't ring for nothing. Sit down, shut up, and let us work.

14. If you have any sort of stomach pain and you ask for something to eat, you are not that sick.

15. If you can complain about the blood pressure cuff being too tight, or the IV needle hurting, you are not in that much pain.

16. If you want to get something, be nice. I will go out of my way to tick off rude people.

17. Do not talk badly about the other members of staff I work with. The doctor that you hate? I work with him every day, and I know that he knows what he is doing. I trust him a lot more than I trust you. I am not here to be your friend, and neither is he. I will tell him what you said, and we will laugh about it. If you want a buddy, go somewhere else.

18. Every time I ask you a question, I learn more about what is wrong with you. I don't care if I ask you what day it is four different times. Each time I ask, it is for a reason. Just answer the questions, regardless of if you have answered them before.

19. Do not utter the words "It's in my chart." I don't have your chart, and I don't have the time to call and get it. Just tell me.

20. Do not bring your entire posse with you. One person at the bedside is all you need. It is really difficult to get around seven people in the event that you are really sick.

Specializes in ER Nursing.

Some of my personal favorites:

1. Satan as a chief complaint. :angryfire

2. A housecoat and a pink foam roller on the front of your head are appropriate day and evening wear.:uhoh3:

3. Nursing students who arrive to support their family member/friend and give bad medical advice or question your qualifications (yes, this happens) :nono:

4. I keep a list in my locker of patients who have threatened to kill me. My husband has been instructed to have police refer to the list should I wind up assassinated in the ER parking lot.:chair:

5. Foleys and patients farting in your face are directly linked.:trout:

6. The faker swoon that slips discs on 110 lb nurses.:monkeydance:

7. The doctors wife who wants special treatment. I generally treat all my patients well, regardless of who they sleep with.:banghead:

8. Patients who want me to clean off their clothing or shoes. (Guess what...you are getting paper scrubs and slipper socks:madface:

9. I tell all my patients who complain about the wait "Consider yourself lucky. It is never a good sign to have nurses and doctors rushing about your room.":idea:

10. The patient who gets dilaudid because it was recommended at the "Mayo Clinic." So go there then. :monkeydance:

It has been great therapy and belly laughs to read the posts previous. Please, no more holier than thou posts asserting that we are heartless jaded individuals. Shut up and let us have our fun. Trust me complainers, the posters here are the ones you want treating your grandad's acute MI or your cousin's MVA. We laugh about the funny and cry about the sad. Anyone who says a GI Joe in the rectum isn't funny should see a therapist.

Kudos fellow ER nurses!!! Laugh on!!!!

Add to it:

You know that you can actually BUY A PREGNANCY TEST at a store, instead of coming to the ER for one. You can use the money that you saved by not buying condoms.

AMEN! AND I saw them at the flippin DOLLAR STORE one time...dang, I should have bought a bunch and sold them in triage!

Specializes in 6 years of ER fun, med/surg, blah, blah.
Some of my personal favorites:

1. Satan as a chief complaint. :angryfire

2. A housecoat and a pink foam roller on the front of your head are appropriate day and evening wear.:uhoh3:

3. Nursing students who arrive to support their family member/friend and give bad medical advice or question your qualifications (yes, this happens) :nono:

4. I keep a list in my locker of patients who have threatened to kill me. My husband has been instructed to have police refer to the list should I wind up assassinated in the ER parking lot.:chair:

5. Foleys and patients farting in your face are directly linked.:trout:

6. The faker swoon that slips discs on 110 lb nurses.:monkeydance:

7. The doctors wife who wants special treatment. I generally treat all my patients well, regardless of who they sleep with.:banghead:

8. Patients who want me to clean off their clothing or shoes. (Guess what...you are getting paper scrubs and slipper socks:madface:

9. I tell all my patients who complain about the wait "Consider yourself lucky. It is never a good sign to have nurses and doctors rushing about your room.":idea:

10. The patient who gets dilaudid because it was recommended at the "Mayo Clinic." So go there then. :monkeydance:

It has been great therapy and belly laughs to read the posts previous. Please, no more holier than thou posts asserting that we are heartless jaded individuals. Shut up and let us have our fun. Trust me complainers, the posters here are the ones you want treating your grandad's acute MI or your cousin's MVA. We laugh about the funny and cry about the sad. Anyone who says a GI Joe in the rectum isn't funny should see a therapist.

Kudos fellow ER nurses!!! Laugh on!!!!

:kiss :roll :yeahthat: :yeah:

Also, don't tell the ED Doc @ 3 am that "a very prominent neurologist said Demerol is the best medication for my migraine headaches" but fail to produce the card of said neurologist or can't remember the name.

And the louder the patient screams, the less sick they are. It's the quiet ones you have to worry about. Oops, I said the "Q" word but at least I'm not @ work today.

Specializes in ICU,ER.
AMEN! AND I saw them at the flippin DOLLAR STORE one time...dang, I should have bought a bunch and sold them in triage!

Oh man...I have SO had that same idea.

Specializes in ER!.
Okay, had to add my 2 cents worth. After 20 years of ER work, I finally had to call it quits and move off to another plane. But the ER is, was, and always will by my true love. I laughed so hard as some of these posts. I am sorry for those of you who can't understand where these ladies are coming from - the comradery of ER nurses is truly unique. We vent but we always do what needs to be done. We seethe at perceived wasted time and resources, but we won't deny you what you NEED, only maybe what you WANT.

The worst thing that ever happened to ER nursing in my opinon was the 0-10 pain scale. If you can sit calmly in your chair and tell me your pain is a 10, then start screaming like a banshee when the blood pressure cuff pumps up, you don't have a clue what pain at a level 10 is. If you think you can convince me that your menstral cramps are a 10, think again. When I say "on a 0-10 scale if 0 is no pain and at 10 you are passing out with pain" and you calmly inform me that your pain is a 10, please don't be astonished that I don't believe you.

Trust me, if you are honest with me about what you really want, I'll truly try my best to achieve it for you if it is possible. If you play games, I'm smart enough to figure it out, plus my ER nurse antenna is fully developed and I will see through you and I will lose all interest in helping you because I don't have time for mind games.

I'll be happy to do a pregnancy test for you. After I've dealt with all of the true emergencies first ... But by the time that happens, you'll wish you'd gone to Wal Mart and bought one yourself.

I know many ER nurses from many different hospitals. Some big hospitals, some small hospitals. I've worked in Level 1 Trauma Centers and in small ERs that didn't even staff doctors at night. It's the same the world over. No ER nurse ever begrudges space in her ER for someone in need of help. But we ALL get tired of the same people sucking up the resources for self inflicted illnesses and problems who refuse to follow instructions or make any effort to help themselves. We are all very aware of the cost of ER care and resent that some people float in and out of there at will, using it for a private clinic while we suffer our aches and pains until our next day off to go to our doctor.

And to those of you who demeaned the nurses on this forum for venting their frustrations, shame on you. The day is coming when these nurses won't be there. I shudder to think about what I will face when I need nursing care. I wish I could freeze some of these gals and thaw them out when I need them so I know I'll get good care. God Help Us when these ladies retire. Yes, one day you will be allowed to retire. I know, we all have that image in our brain of pushing our walkers around from stretcher to stretcher, standing up on the bars of it to do CPR, hanging little pockets from the rails for our stethoscopes, tylenol, lotion, and other supplies. But one day ....

So vent away. It relieves the stress and enables one to take a deep breath and jump back into the fray. I used to tell my husband that we stayed married because I vented to the girls I worked with. Now I believe that nurses venting to each other is what keeps them sane in an insane healthcare system. Keep up the good work!!!

Wow. I am humbled. So well said.

heres more..

1) if you CAN speak in ENGLISH (which i think is not so much to ask since were in U.S.A!!!), pls dont ask me if i speak SPANISH!!-honestly i can poquito but i wont..

2) pls dont give bogus addresses...we need to get paid!

3) pls dont get drunk, play posum so that someone will call 911 (esp the tourist!) and bring you in my ER so you can have a warm blanket and a sandwich..soft bed?? (foley french 100 pls...)

4)pls dont fake CP while youre playing PS or gameboy...its tooo obvious!

6) pls dont rush in ER when ur water have broke, ur due to give birth umm TODAY! and its baby number 5!

7) pls dont make ER your "lovers free motel" and start smooching and whatnot when you came in shouting in pain and saying your last will??

8) in triage, pls dont rush in the triage room while im with a patient just because you got a pinky cut that is not even worthy of a dermabond! be am MAN!!!

9) if you come in ER, pregnant and is having vag bleed pls dont be shy to the docs for a pelvic exam..it wont be the last..

10) also pls respect you nurses, you dont pay us, REALLY...you dont even pay the hospital for one--so we are not you SLAVES and if you threaten to sue (for what???) us for being human pls do so...i need more humor in my life..

so colleagues enjoy! heres to the heroes of the hospital! the ER nurses! cheers!

Specializes in acute care.

The following sign was hanging at the reception area in my gyno's office. It made me laugh and think of this thread

"Waiting to see the doctor is NOT deducted from your life"

Specializes in ER.
My idea.... Distribute those dog-barking shock collars to family members/visitors in the ER. Everytime they stand in to doorway staring at you or come up to the desk to ask "how much longer?"..... ZAP!

Also... things NOT to say to your nurse:

-"You can only start my IV here" (points to tiny spider vein)

-"You only get one poke" (for blood draws, IV starts, etc)

-"If this doesn't go quicker, I'm going to leave" (this is not a threat, it's a blessing- you will be handed an AMA form & shown the door...)

Here is a really really scary thing - I recently worked (past tense) in an ER whose director decided it would be a good idea to hand our bracelets equivalent to the function of a call bell to all waiting room patients. I did not stick around long enough to have to deal with this - apparently no one else did either - there are only two nurses left there and all the rest are travel staff - that was a cost effective idea.

Specializes in ER.
Yes, you would think that anyone would hate going to the ER.

But you would be surprised. I think it is a hobby for some.

Yes, I thought I was the only person that caught onto this trend. I think it is a hobby - they have had 20 trillion work ups for thier abdominal pain - which is probably cancer at this point due to the 40,000 CTs they've had. Maybe they are on to something.

Specializes in ER, ICU.

Ahem! To those folks out there who are offended: Please keep in mind the fact that what is important is how we care for our patients, not how we talk about them amongst ourselves. Get it? (And, don't be so darn judgemental about us being judgemental. I am quite sure that these patients that you think you are defending say much worse about us.) Come show me how it should be done if you believe we have it wrong.

Specializes in ER, ICU.

I have learned to love the patient that announces that they are a nurse, paramedic, doctor, whatever. Or, "I know" so and so (some hospital administrator or whatever). Or, "I came by ambulance". I look 'em right in the eye and say, "that's o.k., we'll still take good care of you".

Specializes in ob/gyn er.

all nurse have to be able to vent!! we take care of people in society that often no one else will. Unfortunatly, there is a population in our society that abuses the er system; they come in with every little c/o & expect to be seen & treated immediatly & they expect to be waited on by the nurses. From what Ive just read on this forum, that appears to be universal; even if you love your job & are dedicated, that gets frustrating; i think venting among fellow profesionals is healthy; it allows us to go on with our jobs & care for the pts.