Press Gainey Surveys, help or additional hindrance

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I have yet to figure out, why with the Press Gainey Survey which get mailed to former patient's why on earth it is not based on 1-6 scores. My rationale no one is perfect there how many realize that our units/hospitals expect us to receive all 5 , I say if it were raised to 6 then we would perhaps get more 5. The fact that any raises can also be affected by the press gainey really burns my hide.The highest score is perceived as perfect. I don't know anyone who is perfect.

What are you thoughts?

Specializes in HomeHealth / geriatrics.

When I delivered at Sharp Grossmont in San Diego , they sent me at least 4-5 of these stupid surveys . I know if I did actuallydo it wouldn't help change anything so whats the point . I think the only reason they send them out is for the hospital to make the patient think they care when in reality they could care less about what you have to say.:banghead:

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Specializes in Medical Surgical.

I hate Press Gainey. When patients write that nurses seem too busy, administration consults Quint Studer and comes up with making us say, "I have the time" and PEP rounds to give the IMPRESSION that we have lots of time. In other words, it's nursing's fault, as everything is. Press Gainey exists because the board of directors are usually business CEOs and they understand business and customer satisfaction. They do not understand nursing. The thing is, if I buy a dress that makes me look foolish but I am happy, nobody is hurt. If I think a hospital is great because everyone grins and prances but yet the real nursing isn't attended to, I will reward the grinning because I DON'T KNOW ANY BETTER!! And give the hospital a good Press Gainey score. Ratings ought to be based on health care outcomes, and that's all. :banghead:

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I recently have gotten a Press Ganiey survey from my Drs office, It is not geared toward giving a anomyous opinion of the office and/visit when the day and date was stamped across the top of the survey. What is the point?

It really does not address any real issues just like the Press Ganieys that are used rate care at the hospitals admission or department care.

Bottom line the acuitys are higher and staffing ratios are worse. It is next to impossible to give good care working like this. It is one of the biggest reason why I have left bedside nursing

.

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Specializes in Ortho, Case Management, blabla.

I've gotten some really nice comments about me in the press-gainey surveys. I've had patients mention me by name. Helpful? Not really, but it is kind of nice to check my mailbox a few months later and find a copy of the press-gainey survey the pt filled out praising me !

In other respects I think a lot of the raw scores are pretty dumb. There are always things beyond our control, and you can't make everyone happy. Basically, what janhetherington said.

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Specializes in Med/Surg.

I agree, it's nice when your name comes up on a survey, but it doesn't help to actually change anything.

So many comment on rude doctors and cold/crappy food, and this is something we can control, as nurses?

Write ins can be HILARIOUS. And just so, UNBELIEVABLE that you read them and go, where were they hospitalized? It couldn't have been here! The one that says "my room wasn't cleaned during the entire four days I was there" (when you KNOW dang well the rooms are done every day, and perhaps the housekeeper did it while you were down in xray, so as not to bother you...but since you didn't SEE them in there, it means it *wasn't done*). "I had my call light on for over an hour and nobody came." Again, NOT EVEN POSSIBLE. Some things you think could be possible, but it's the outrageous claims that just make me angry, when we try our short-staffed best, and you see what they REALLY thought about the whole time!

We're currently looking in to changing the wording on ours, especially in regards to how ready a patient felt for discharge. If they mean that they think the doctor discharged them too soon, it's not a nursing issue...if they think the nurses didn't teach them well enough, that IS a nursing issue. The questions just aren't clear enough to know what the patient is saying when they say they are unsatisfied.

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Specializes in Community, OB, Nursery.

One of our more ridiculous comments was that there should have been decorations in the OR to make it not so intimidating. Um......

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