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Press Gainey AARRGGHH

Emergency   (23,506 Views | 102 Replies)

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vampireslayer has 10 years experience.

74 Posts; 2,775 Profile Views

Yes! We are supposed to say the same stupid line: Is there anything I can get for you? I HAVE TIME. I think we're all using the same consultant!

What I hate more than anything else (and so I just don't do it...) is that we have these little business cards with our name on it, we're supposed to hand them to the patient as we put then in their room, so they know who their nurse is. Somehow that makes me feel like a waitress! I tell them my name, of course, but these cards...something way too hokey about it!

VS

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1,237 Posts; 14,669 Profile Views

Business cards with your name on them??? :selfbonk: In the ED??? You have got to be kidding me??? Glad we don't have consultants mucking around in our ED. Our hospital does use a survey group...questionaires and such...but thanks for the FYI! Glad I left the midwest if that is the kind of lunacy that is going on now. Good luck to all of you.....it certainly is interesting!

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475 Posts; 5,513 Profile Views

My favorite "scripting" that we are required to say is: "Is there anything else I can do for you, I have the time."

Now, when this is said as I run (literally) from room to room, folks know this isn't sincere.

Too funny, we were also told to say the exact same thing!

These idiots aren't even original.

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labcat01 is a BSN, RN and specializes in ICU, CVICU.

629 Posts; 6,450 Profile Views

"what is the one thing that I can do for you that will assure that I am giving you very good care?"

Maybe one day management will say "Nursing staff, what is the one thing I can do for all of you to make this a more supportive and conducive work environment"

I just know it will happen soon ;)

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Cheyenne RN,BSHS has 35 years experience and specializes in Med Surg, ICU, Infection, Home Health, and LTC.

285 Posts; 7,970 Profile Views

our most esteemed powers that be have said that for each patient we bring to a bed...we need to ask them "what is the one thing that i can do for you that will assure that i am giving you very good care?"

that makes me want to :barf01:talk about sappy sweet!

my favorite "scripting" that we are required to say is: "is there anything else i can do for you, i have the time."

ouch. sounds like an hca facility to me, or at the very least, several of the hospitals are using the same pr teams. lol. :smackingf

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168 Posts; 1,752 Profile Views

Someone sitting in an office, totally removed from the front lines of Nursing, gets paid to come up with stuff like this. Said person has to justify his salary.

See?

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168 Posts; 1,752 Profile Views

That might not be such a bad idea. Some people might forget what you told them, might not see your badge (not everyone wears one, some are too small, pinned on too low or backwards, covered with their kids' pictures, etc.). But I think everyone who treats the pt - lab, x ray, doctors, and so on - should also do this.

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loridoo specializes in Med-Surg, Oncology.

35 Posts; 1,357 Profile Views

management just wants to say they addressed the issue by initiating a new policy that way they wipe their hands of the problem and place it onto the nursing staff.

this sounds ridiculous imo...sounds like those restaurants that are required to ask if you want desert and they wear little buttons saying "if i don't offer you desert then desert is on the house".

so they are supplying you with buttons right?

plain ridiculous

this is too funny. the last hospital i worked at utilizied press gainey, and we indeed had to wear pins with "5" on them. we were to explain to the patient that we "strive for five" on the survey card that they receive after they are discharged.

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Dorito has 35 years experience as a ASN, RN and specializes in Med-Surg, , Home health, Education.

311 Posts; 5,104 Profile Views

Too funny, we were also told to say the exact same thing!

These idiots aren't even original.

We have the same script as well. It's almost identical to the wording on the survey. Maybe the nurses should develop their own Survey. After all....we are the most "trusted" profession.....

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122 Posts; 3,735 Profile Views

Guess what we get to do now .... we have a sheet on every door with every 30 minutes marked out ... we must go into the room ... ask 4 questions ... and initial. At this point it's "practice" .. they say it will be cause for dismissal if not done in the future. (4 questions: do you know who your nurse is? is your pain under control? do you understand why you are waiting? is there anything else i can do for you ... I have the time?)

I really do like my hospital ... we have great autonomy as nurses, have good rapport with the docs ... but our managers have lost a few marbles!

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401 Posts; 4,361 Profile Views

It is all about justifying their position/pay. Saw this all the time in corporate America.

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tridil2000 has 33 years experience as a MSN, RN.

642 Posts; 6,561 Profile Views

:angryfire Need to rant a minute ... then would appreciate your suggestions...

Our most esteemed powers that be have said that for each patient we bring to a bed...we need to ask them "what is the one thing that I can do for you that will assure that I am giving you very good care?"

WHAT??? I understand in the in-patient setting that the "little things" matter, as they do in the ER, and I'm all about warm blankets and coffee for visitors (or whatever) ... when I have time. But by asking the question, aren't we setting the expectations higher, and then when I can't "get me out of here in 1 hour or less" or "get rid of my pain" or "keep me fed (belly pain)" ... I totally have no chance of meeting their expectaion! Besides ... I really thought ER was to take care of the presenting problem ... and say GoodBye!

Truly, I treat my patients extremely kindly, I keep them informed, work my tail off ... but am I crazy to feel like this is setting up a disaster?

it's actually a confilct of interest.

have a non licensed guest realtions rep address those things.

as you mentioned, what is the hospital going to do, start an addiction drive thru next???? admit them for nonadmitting type problems???

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