How does your company handle on-call for case managers? I haven't been with my company very long, but I learned today that if the after hours, on-call nurse calls in sick or takes a day off and there is nobody else willing to do the shift (or 24 hours on Sat/Sun) the CM is required to make visits if one of their patients has an emergency/decline/death. Is this pretty much accepted policy for hospice companies? I was kind of taken back by this as I was never told about this policy (nor is it written) when I was hired, and I was only made aware of it through a "such and such is off this day and if nobody volunteers, you're responsible for your patients".
I love being a hospice nurse, but I didn't expect to ever be made responsible for my patients 24 hours day. I feel like a dork for assuming the administration had a back up plan for when on-call calls in. Am I wrong for expecting them to have told me this expectation up front? Or is this part of being a CM and I should have known?
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How does your company handle on-call for case managers? I haven't been with my company very long, but I learned today that if the after hours, on-call nurse calls in sick or takes a day off and there is nobody else willing to do the shift (or 24 hours on Sat/Sun) the CM is required to make visits if one of their patients has an emergency/decline/death. Is this pretty much accepted policy for hospice companies? I was kind of taken back by this as I was never told about this policy (nor is it written) when I was hired, and I was only made aware of it through a "such and such is off this day and if nobody volunteers, you're responsible for your patients".
I love being a hospice nurse, but I didn't expect to ever be made responsible for my patients 24 hours day. I feel like a dork for assuming the administration had a back up plan for when on-call calls in. Am I wrong for expecting them to have told me this expectation up front? Or is this part of being a CM and I should have known?