Nurses being fired after 20 plus years

[jtmarcy12, BSN, RN]

An insurance company just fired all of their nurses that worked in the claims department, most of these nurses had worked at least 20 years.

Their jobs are being outsourced to the Phillippines.

This company still sells their productsl, heath insurance in the USA.

Please, who can I/we nurses write to to complain about this, thank you😞

[NOADLS]

As frustrating as it is to see such easy jobs disappear from the market, this is a long awaited business move. Cuts that costs significantly.

Now for the angry customers that will claim that their adjustor did not write down exactly as they have said or misspelled a word resulting in a completely different case due to the language barrier.

[roser13, ASN, RN]

An insurance company just fired all of their nurses that worked in the claims department, most of these nurses had worked at least 20 years.

Their jobs are being outsourced to the Phillippines.

This company still sells their productsl, heath insurance in the USA.

Please, who can I/we nurses write to to complain about this, thank you������

Without knowing who the company is, we have no way of knowing to whom we should write.

[AJJKRN]

As frustrating as it is to see such easy jobs disappear from the market, this is a long awaited business move. Cuts that costs significantly.

Now for the angry customers that will claim that their adjustor did not write down exactly as they have said or misspelled a word resulting in a completely different case due to the language barrier.

I take it you haven't worked with many Filipino nurses. Generally they are educated in English and use approved American nursing school books and resources. I don't want American nursing jobs outsourced by anyone overseas but I don't think a language barrier will be an issue, the non-language barrier might be more of an issue actually, because the customer would be none the wiser to help complain about the outsourcing! It will probably just fly under the radar unless a news company cares to broadcast this. My vote would be to drum up as much publicity about this as possible because the potential for poor "optics" may reverse this company's decision!

[dishes, BSN, RN]

I think anyone who has a nursing job that can be done offshore should have a plan B for their career.

[NOADLS]

I take it you haven't worked with many Filipino nurses. Generally they are educated in English and use approved American nursing school books and resources. I don't want American nursing jobs outsourced by anyone overseas but I don't think a language barrier will be an issue, the non-language barrier might be more of an issue actually, because the customer would be none the wiser to help complain about the outsourcing! It will probably just fly under the radar unless a news company cares to broadcast this. My vote would be to drum up as much publicity about this as possible because the potential for poor "optics" may reverse this company's decision!

Over my vast years of experience, I've seen some that speak perfect English and are able to comprehend what you're telling them, but I've also seen my share of Filipino's that need to be told something for the 10th, 11th and 12th time.

Overseas I don't see as much emphasis or accountability placed on overcoming a language barrier or as intensive education in English being a pre-req to being an adjustor.

[eroc]

I take it you haven't worked with many Filipino nurses. Generally they are educated in English and use approved American nursing school books and resources. I don't want American nursing jobs outsourced by anyone overseas but I don't think a language barrier will be an issue, the non-language barrier might be more of an issue actually, because the customer would be none the wiser to help complain about the outsourcing! It will probably just fly under the radar unless a news company cares to broadcast this. My vote would be to drum up as much publicity about this as possible because the potential for poor "optics" may reverse this company's decision!

I have/do. My wife is half filipino and after 20+ years still have to ask my mother-in-law to repeat her words constantly.

And roughly about 3/4 of the filipinos I have worked with are understandable. The other % I just try my best to comprehend.

I have no problems with filipinos obviously….facts are facts though.

[vintagemother, BSN, CNA, LVN, RN]

I agree that although Filipinos are taught in English in the Philipines, sometimes, their accent is difficult to understand.

I hope my post isn't offensive. I think my Filipino colleagues are awesome, they've been both kind to me as a coworker and friend as well as shown themselves to be super competent.

I'm just saying that the accent makes or sometimes difficult to understand--especially over the phone.

And please believe me I'm not singling out Filipinos. Some other agents, lisps and speech impairments impede my understanding. 9 times out of 10, I just focus and figure it out, though!! 😀

[dishes, BSN, RN]

Other service industries have been using offshore customer service reps for quite a few years and some offshore call centers only hire reps who have learned to speak without an accent.

[AJJKRN]

Over my vast years of experience, I've seen some that speak perfect English and are able to comprehend what you're telling them, but I've also seen my share of Filipino's that need to be told something for the 10th, 11th and 12th time.

Overseas I don't see as much emphasis or accountability placed on overcoming a language barrier or as intensive education in English being a pre-req to being an adjustor.

Are you sure NOADLS that the persons you were talking to weren't just trying to get you to do it yourself? It's been my experience that they tend to be very passive-aggressive (Tee hee hee) But seriously, the Filipinos that I have worked with over the years, in nursing, did place a lot of awareness on their English speaking skills and their education had to almost mirror ours to be able to come to the US to work.