I am currently seeking surgery and have come upon a troublesome situation. For the surgery I am seeking it requires approval from 5 different healthcare providers. I got approval from 4 providers and was not surprised the 5th provider, who is a dietitian, wanted more follow up care. I did not mind doing more follow up care but I chose not to go with that dietitian, for this post we can call her "Sam". Sam told me several times during the evaluation that she did not read my chart or any of the questionnaires she had required I mail in and most of the appointment was spent with her advertising milk products, even though I told her I was lactose sensitive.
When it came time to schedule a new appointment, my nurse coordinator called me and lightly tried to coerce me to see Sam again. I refused and made an appointment with another dietitian. The day before I was set to make the 2 hour drive to this hospital, the nurse supervisor calls me because Sam has told her to audit my chart because I was seeing another dietitian. She tells me that she is cancelling my appointment with my new dietitian and that I can't just switch providers like that and goes on and on about how she prefers I stay with Sam. I stood up for myself and told her that I would like to see a new provider and it was my right to choose. She then told me that in that case the appointment could not be made with my new provider until 2 more weeks.
I went through the conversation and got really annoyed that the first time I had any contact with this nurse supervisor was her trying to bully me into waiving the right to choose my providers and punish me for not wanting to keep being seen by Sam. I called her back and she did not answer and I left a message saying that I did not appreciate her bullying. The next few times I spoke to her she asked me to come back to the hospital and meet her the new doctor she had hired.
When I went to this appointment with this new doctor, it was just the doctor telling me that because I was mistrustful of the staff I was no longer eligible for surgery. The doctor went on further to tell that I had no right telling the nurse supervisor that I would not see Sam again and that she had heard the voicemail and that I should seek care elsewhere. They had me drive 2 hours so that they could tell me that I could not have surgery because they did not like me because I would not see Sam.
Before speaking with this nurse supervisor and Sam, I had great relationships with all of my healthcare providers and was set up to have surgery next month. The only thing that has changed between that time frame was the nurse supervisor disliking me.
Was it against hipaa for her to share my voicemail and phone calls with the new doctor? Also, I feel very mistreated and want to do something about it, what can I do?
I find it amusing that you and ohiosicuurn are saying this of all people, judging from your posts both of you sound like absolute horrors to have to work around or work with in any capacity and seem to demonstrate a shocking lack of common sense, understanding, and intelligence. Here you are adding absolutely nothing to the discussion AND trying to attack my character while you attempt to insult me character over the Internet. Yes dears you appear to be great people
If you think that I am having problems with my whole healthcare team then I am beginning to understand the problems you are having with reading comprehension. I'm going to try to put this into terms you can understand. I do not care how you feel about my interactions with JBN. The fact that is all you are referring to in the 3 different you made on this thread tells me that you you are privy with organized or well thought communications which makes what you have to say or think about me even less significant.
For the type of surgery you seem to be pursuing, an above average level of long-term cooperation with your healthcare team is required to avoid both short and long term complications. I think it's possible you've raised concerns about whether or not they can expect that level of cooperation and they are wisely evaluating that concern more closely.
It all comes down to how badly you want this surgery and if you can get everyone on the team to give you the green light. If Sam really did suck, and she is someone you would have to deal with on an ongoing basis, then good riddance.
It's obvious from your tone here with the others that you are upset and disappointed this surgery is being put off and/or cancelled. Should you find another surgery team or find a way to repair the situation with the current team, you now are probably acutely aware that you should proceed with caution and try to put your best foot forward so you get green lights from everyone involved. Good luck to you.
You have been assuming and using "information" that was not in the post from your initial reply, you have effectively created a situation of your own imagination and are replying to my thread hoping it will have some relevance and balking when it does not. One example of this is that you keep stating that they had the right to dismiss me as a patient. I never stated that I had been dismissed as a patient, I said that they told me I was ineligible for surgery. Please use your reading comprehension skills. The only thing that you have had to add to this thread so far that has been useful is that it was not a HIPAA violation. I thank you for that information, but your erroneous assumptions and inapplicable comments besides that are not welcome. If you are not going to post based on the information provided please find another thread to post on.
I would consider being ineligible for surgery being dismissed since it is truly surgery that you want. We all know medical treatment for obesity rarely works and it is surgery that gives the best results.
It does seem like you are being retaliated against. I do think you should have the right to see another dietitian. I think this is foolish on their part, given that they receive more financial benefit from your having surgery.
I think you did the right thing in filing a complaint and hopefully the investigation will end in your favor. I don't know what else you can do to fix this situation. I understand why you don't just want to find another hospital because you would have to jump thru all those hoops all over again and pay more out of pocket. Hopefully they will rule in your favor and things work out.
Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
This thread has been closed per the OP's request.
I'd like to thank all respondents for their input. In addition, have an enjoyable remainder of the summer and stay cool if you are in an extremely hot region.
AmberAmazes
21 Posts
I find it amusing that you and ohiosicuurn are saying this of all people, judging from your posts both of you sound like absolute horrors to have to work around or work with in any capacity and seem to demonstrate a shocking lack of common sense, understanding, and intelligence. Here you are adding absolutely nothing to the discussion AND trying to attack my character while you attempt to insult me character over the Internet. Yes dears you appear to be great people