Need Feedback on CPSI and MedVerify

celo7203 · Feb 20, 2006

We need some quick feedback from other nurses who have experience using the CPSI Point of Care system and their system for scanning meds with the CPSI Med-Verify component.

I am a charge RN on a busy 33 bed Med-Surg unit in a small rural hospital in North Carolina. We've been using CPSI for documentation and med administration since April of this year. Our staff is unanimous that this has been the single most stressful experience of our careers. It has destroyed our morale. CPSI Point of Care was dumped on us all at once instead of having a gradual phase in with time to learn and assimilate it. Additionally, there have been nearly unending software and hardware problems that add to the sense of futility and feed anger and resentment.

We initially scanned patient armbands and med bar codes with hand held PDAs but had to abandon them due to software and hardware problems. We are now about to resume scanning using some new rolling carts /c better scanners for "bedside documentation."

Our experience so far is that the CPSI software is so slow, requires so many stylus or mouse "clicks", and is so cumbersome to use that it increases our workload to intolerable levels.

Any feedback from other CPSI users will be greatly appreciated. We want to know what your experience with CPSI has been: how much of the total system are you using, what kinds of problems did you have, and how have you dealt with them? What is your overall satisfaction with CPSI. (Might as well rate it on the 0 to 10 scale, with zero = zero satisfaction). And in particular, what is your experience with Med-Verify with your scanners.

We have a meeting /c administration this Wednesday the 22nd; so any feedback before then will help a lot. But don't take that as a deadline-- this is an ongoing process so any input will be really appreciated.

You can reply through this forum or send me a private message.

Thanks very much

Unhappy CPSI RN.

Town & Country · Feb 20, 2006

I'd never heard of this before, I googled it, why am I not surprised that the "testimonials" come from people not doing direct patient care?

http://www.cpsinet.com/Testimonials.php

rodggang · Sep 13, 2007

Hi,

I know this is an old posting, but I just posted a thread asking about CPSI. Are you still using the POC and med verify? We are a Critical Access hosipital (25 beds) in Iowa. It has really slowed our nurses down, but we are still staffing the same as we did for paper charting. Doesn't seem quite right. We are doing med verify and using the COW's at bedside. This is safer, but very time consuming. We are using Eforms in ED and they are awful. The overtime that they spend to the nursing staff that have to stay over and catch up on charting is awful.

If you are still using this system, please let me know how it is going.

Cris

grammyr · Sep 13, 2007

Run Forrest Run from anything CPSI. We have it, though not Point of Care, and absolutely hate it. It is cumbersome and difficult to maneuver. We had to go for the least expensive at the time and found out the hard way that cheaper ain't always better or even half as good

bethin · Sep 13, 2007

Interesting to see that others feel the same way I do about CPSI. I'm an aide, so I don't have to worry about med verify but I hear enough from nurses - the cussing and the threatening to quit. We've had it for 3 years and it still sucks. Half the time the scanner doesn't work and the other half the keyboard doesn't work. Oh, and it locks up all the time...while you're signed in so you can't go sign onto another computer until you get the one that crashed fixed. I hate it, hate it, hate it. Just happy I'm not a nurse. And the charting seems redundant. We're required to chart bm's in 4 different places. Very time consuming.

Clinical IT nurse 09 · Sep 21, 2009

Oh my. I know this is a really old post. Just wondering if there are any new opinions on the CPSI usage? I work at a hospital in Missouri that uses CPSI.

Any new opinions or new information to offer? Any other hospitals using CPOE from CPSI?

studenttill09 · Oct 14, 2009

CPSI is the most ridiculous computer system ever. I was a network engineer before becoming an RN and I want to quit.:angryfire I spend 8 of my 12 :yawn:hours charting on 6 patients. :eek: If the job market was better I would move on to a hospital that has a better computer system or on that still charts with paper and pen.:imbar

If my patient doesn't complain of pain why do I have to chart pain scale in about 6 different places? This is an antiquated system that should be scraped. I wish I knew who wrote the program and put his system together so I can tell the they are stupid:jester: stupid:jester: people who have no idea what they were doing. If you go to their website you will see that the only thing they are concerned with is the bottom line since the only thing they have on their website is their quarterly results and how much money:twocents: they made.

djbaker73 · Dec 28, 2009

I am an RN who will be assisting with the Clinical Documentation as we get up and running with CPSI. We will be going live with financials and Order entry in May so we are just getting into learning about implementation. I am curious to know if things have improved in the use of CPSI at your hospital and if you were a part of the implementation would love to hear any suggestions you would have to assist us. Thanks.

rodggang · Dec 28, 2009

Hello,

Well, I hate to burst your bubble, but Point of Care and Med Verify is very time consuming. Your hospital has to build your own flowsheets and eforms, then once you implement them you find out all the things that are wrong with them. Charting is redundent and is hard for the ones auditing charts to find the information that they need. Med verify is a nightmare.....We have an elderly population at our hospital and it took me 40 minutes to scan and give one patient his meds:down: Makes it very difficult to pass your meds in the timeframe that you have to pass meds. If your hospital uses agency staff, this is also a nightmare to get them assigned login numbers, trained on the system and how to scan meds. Don't use the Problem Lists if you can help it, for your Care Plans....they are not very user friendly either............I could go on and on, but good luck with your venture and remember that on a day shift it is hard for a nurse to handle more than 4 patients. (at our hospital)

Thanks, Cris

djbaker73 · Jan 1, 2010

This is a response to Cathylew as I was unable to respond to your private message as the system requires using this forum a certain number of times before allowing you to respond privately. Your response was that you were wondering if implementing an "out of the box" system such as CPSI would jeopardize the job of a nurse informaticist. An institution that would consider letting a nurse informaticist go in this situation would definitely be lacking in the understanding of what nurse informaticist role is in regards to an EMR and would also have little vision for the future. The experience and knowledge that you bring to the table will be crucial to assure that your EMR that is developed with your help will guide your staff to care for the patient utilizing the most current standards of care driven by evidence based practice. As a nurse you know that standards are constantly changing, so to think that a product that is thought to be able to "do it all out of a box" without input from nursing is absurd. (unless it is some sort of Pandora's box!). I have included a link to a very interesting article that can help you and your organization understand how important medical/nursing knowledge is to a successful EMR implementation. The article is from the Cleveland Clinic who has recognized the importance that Nursing has in this arena. They have a "Department of Nursing Informatics." Here's the link and good luck in your search for an HIS. I will share that our hospital visited several sites prior to finding one that used CPSI to it's potential. That site had a "nurse" clinical analyst. Her knowledge and experience are the key reason for their success. http://my.clevelandclinic.org/nursing/informatics.aspx