MA training problems

[orangepink, NP]

Hi! My MA who has years of experience resigned due to the fact that the practice manager after 3 years wouldn't give her a raise and promoted someone else who has lesser experience. I can't blame her. It's due to office politics im sure. She was such a good worker, very reliable and a fast learner.

This is the first time my workplace has provided me my own MA. In my previous workplaces, I had none or I shared one with my supervising MD which meant I had to do a lot of MA stuff back then since his stuff were prioritized.

I was initially upset at the manager when she resigned then I found out that the manager never informed the doctor who owned the private Practice. He found out when he came from vacation on her last day. He offered to match the salary raise given by another practice but anyway that's another long story.

The manager assigned me another MA last week and I'm just frustrated because quite frankly, it's like babysitting a 10 year old. She said she had lots of experience and she always seemed eager to learn. She always says she wants feedback but I feel like I'm training her to be an MA all over again. As a provider, my focus should be on patient care only and it seemed like I'm doing two jobs now, being a clinician and training an MA. Plus she's LOUD. Granted she's loud when we're not in the patient room but when we're at our desks, you can hear her voice laughing at the end of the other hallway.

Yesterday after work, I finally emailed the manager that I want another MA assigned to me. I often feel guilty with situations like this because I too needed a lot of coaching at the start of my career but I like to think that I did adapt and there were improvements seen immediately. My supervising MD and owner once implied that I should be grateful for being provided an MA which I am but I feel like she's hindering my work more than ever.

Im just airing out my frustrations. I wished my previous MA didn't leave but that's life.

[MikeFNPC, MSN]

I'm sure everyone on this post hears ya. Having a good MA can make the day go so smooth. What I've done in the past is give 2-3 clear expectations, such as accurate VS, med rec, and preventative screens (we do a lot of them). And I have to make notes on what I use for procedures. And of course, keeping up with me is a must. Everything else can be learned with time. Good times, just keep on living the dream.

[djmatte, ADN, MSN, RN, NP]

Sadly one of our locations, the ma is a free for all and they act as a pool. Everyone shares. They room after the patient is marked here. anything we need is marked on a board and we pray someone gets to it in a timely manner. Friday, I literally waited 25 minutes after a patient arrived for them to be roomed for a physical, with another 20 min for the ma to finish rooming. This was now cutting 10 min into the next patients spot. MAs literally run the show at that office while my primary site MAs have a much stronger work ethic.

Apologize for the rant. This thread just had the perfect timing of coming after one of the hardest days I've had with piss poor MAs.

[caliotter3]

Piss poor MA's, the office equivalent of piss poor CNA's in the LTC facility.

[Jules A, MSN]

Piss poor MA's, the office equivalent of piss poor CNA's in the LTC facility.

Nothing seems to work better , especially if there are competing staff members in need of their services, to get the lead out than regular treats and the occasional thank you note with gift card to show appreciation for their assistance.

OP let us know how it works out but I wouldn't count on getting anywhere with a request for a new one.

[orangepink, NP]

The temp MA that I talked about in my first post....well, I caught her talking cr@p about me during lunch time and what for? Because I ask her to be more organized and efficient? Pardon me for having a work ethic.

There's a LOT of office politics and it does get frustrating because quite frankly, the work that I do, the patients that I see helps pay their salaries. You would think they'd put that in perspective.