LEAVE NURSES ALONE!!!

Sounds awful.

This happens in all facilities. It takes everyone's eyes to see things that might not be noticed otherwise. Be thankful it is someone within your own facility pointing it out instead of a surveyor who will cite for it.

would like to be a fly on the wall for that. keep us posted...the last non-RN inspection I lived thru, gave me perspective on elements of environment and medicine that helped me help my patients.

peace

They are actually doing something similar to this in my place of work. These "surveyors" (none are RNs) follow us around during the shift change and are telling us: "well, you should do this for the patient BLAH BLAH so that they feel more BLAH BLAH." The point was to make the patient feel comfortable and so on and so forth.

What's IRONIC about this is that they follow us around and walk in the patient room with us without introducing themselves to the patient. Yeah, I'm sure that'll keep the patients feeling secure.

Geeze do I understand, well most of us do. I wish someone would follow me around for the day trying to decrease my time emptying trash, counting pyxis meds as I pull them for pharmacy, scanning supplies to keep inventory for central, entering orders for the busy sec., checking fridge temps for nutrition and passing trays again for nutrition, doing range of motion for my vent pt for physical therapy., and running to pharmacy because they are too busy to give me my stat amiodarone drip in a code. And we have ancillary staff? Sure!

Then they (suits) wonder why no one can RECOGNIZE the RN and feel that my wearing all white will fix the problem.

Hmn, after I've done trying to fix your leaky sink, find the right cable station and fight with dietary to get you a free banana and the supervisor says no and I pay for it out of pocket, lets talk about your med compliance....

No wonder no one takes us seriously and we're falling out of compliance everywhere. Just bring in the suit geeks so they can tell us what will fix our issues:nuke: self implosion on you issue.

Feeling your pain, my nursing friend.

Sooo......Then the nurses get to have their turn, follow around the non-MDs and non-RNs and tell them what they are doing wrong and how they make more use of their time.....right?

While this is a frustrating practice, I have to admit it's a good one. When you work for very long in a single setting, you start to normalize a lot of things that are pretty poor practice. Administrators are laypeople for all intents and purposes - if they're noticing something, you can bet patients are too.

Meh. Not only is customer service is a pretty important aspect of good healthcare, it's the way the wind is blowing. Better get used to it.

:nurse:I have no issues with lay people's feedback

on environmental issues, customer service and doumentation requirements from healthcare insurance companies.

NO layperson should be giving instruction or feedback to Registered Nurses via observing the nurse administering the meds in the med room!

Based on what credential or clinical expertise?

Here it goes...

Many NOT ALL healthcare administrators are merely wanna-be RNs/MDs who couldn't "cut-it" in Nursing or Medical school and need to assume authority over Rns and MDs.

That's how I feel.

Like the person who flunked-out the Police Academy and Military and therefore seeks employment as a Security Guard.

How depressing.

Just my

What's IRONIC about this is that they follow us around and walk in the patient room with us without introducing themselves to the patient. Yeah, I'm sure that'll keep the patients feeling secure.

That's completely unprofessional and inappropriate. As the patient advocate I would introduce them and ask them to leave for privacy as needed. I would also let them know that customer service applies to ALL dealing with patients. Introduce them a few times and they will get the hint.

NO layperson should be giving instruction or feedback to Registered Nurses via observing the nurse administering the meds in the med room!

Based on what credential or clinical expertise?

Just my

I agree with you on that. They don't have the eduction or expertise to critique in certain areas.

Did I miss something? I didn't see anywhere in the posting that it was commented on about observing a nurse in the med room. I fully aggree that most floor staff do not know the regs and facilities need to do whatever they can to ensure they are met. If the staff are completing their jobs as required, then there shouldn't be an issue when followed.

Our staff have become used to being watched just for the sole purpose of being comfortable when a surveyor is doing the same thing.