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They are actually doing something similar to this in my place of work. These "surveyors" (none are RNs) follow us around during the shift change and are telling us: "well, you should do this for the patient BLAH BLAH so that they feel more BLAH BLAH." The point was to make the patient feel comfortable and so on and so forth.
What's IRONIC about this is that they follow us around and walk in the patient room with us without introducing themselves to the patient. Yeah, I'm sure that'll keep the patients feeling secure.
Geeze do I understand, well most of us do. I wish someone would follow me around for the day trying to decrease my time emptying trash, counting pyxis meds as I pull them for pharmacy, scanning supplies to keep inventory for central, entering orders for the busy sec., checking fridge temps for nutrition and passing trays again for nutrition, doing range of motion for my vent pt for physical therapy., and running to pharmacy because they are too busy to give me my stat amiodarone drip in a code. And we have ancillary staff? Sure!
Then they (suits) wonder why no one can RECOGNIZE the RN and feel that my wearing all white will fix the problem.
Hmn, after I've done trying to fix your leaky sink, find the right cable station and fight with dietary to get you a free banana and the supervisor says no and I pay for it out of pocket, lets talk about your med compliance....
No wonder no one takes us seriously and we're falling out of compliance everywhere. Just bring in the suit geeks so they can tell us what will fix our issues:nuke: self implosion on you issue.
Feeling your pain, my nursing friend.
While this is a frustrating practice, I have to admit it's a good one. When you work for very long in a single setting, you start to normalize a lot of things that are pretty poor practice. Administrators are laypeople for all intents and purposes - if they're noticing something, you can bet patients are too.
Meh. Not only is customer service is a pretty important aspect of good healthcare, it's the way the wind is blowing. Better get used to it.
:nurse:I have no issues with lay people's feedback
on environmental issues, customer service and doumentation requirements from healthcare insurance companies.
NO layperson should be giving instruction or feedback to Registered Nurses via observing the nurse administering the meds in the med room!
Based on what credential or clinical expertise?
Here it goes...
Many NOT ALL healthcare administrators are merely wanna-be RNs/MDs who couldn't "cut-it" in Nursing or Medical school and need to assume authority over Rns and MDs.
That's how I feel.
Like the person who flunked-out the Police Academy and Military and therefore seeks employment as a Security Guard.
How depressing.
Just my
What's IRONIC about this is that they follow us around and walk in the patient room with us without introducing themselves to the patient. Yeah, I'm sure that'll keep the patients feeling secure.
That's completely unprofessional and inappropriate. As the patient advocate I would introduce them and ask them to leave for privacy as needed. I would also let them know that customer service applies to ALL dealing with patients. Introduce them a few times and they will get the hint.
NO layperson should be giving instruction or feedback to Registered Nurses via observing the nurse administering the meds in the med room!
Based on what credential or clinical expertise?
Just my
I agree with you on that. They don't have the eduction or expertise to critique in certain areas.
showbizrn
432 Posts
Our facility is scheduled for an unannounced inspection.
Sooo...
The non-MD, non-RN administrators put on the
white gloves and start hen-pecking at what Nurses aren't doing, critiquing in areas of clinical nursing practice whereby
they lack the appropriate credentials to do so....
Hate to inform some folks,
if you aren't an RN,
you LACK the credentials
to evaluate an RN,
in other words---
LEAVE NURSES ALONE!!!