I feel demoralize and I feel i cannot go on.

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One of our doctor came to me and told that he went down to the radiology department and spoke to the technician regarding his patient for CT SCAN.. I told him we already informed the radiology department about your patient and just waiting for the schedule. He answered I'm telling you i went down and the CT SCAN is empty. I replied saying we have a process and I just cannot shift your patient without their go signal. He started to get irritated and now talking in a loud voice. I dialed the radiology reception and put it in a speaker so that he may heard that we already informed them. But sadly the receptionist change their shifts and did not endorsed our patients. He make a smug face and began to shout at me telling to shift my patient now. Which I told him im waiting for the receptionist answer. He gets angry and says who is your supervisor i will not go back unless you apologize for your attitude or i will make an OVR (like I.R) to you. I called my supervisor and head nurse. He was telling them that he wants me to apologize or else he will see to it that the owner of the hospital will know what happened. I denied yelling at him. I even told him don't shout at me doctor I'm pregnant. And he said i don't care about you. My three colleagues who was there stand by my side and informed my superiors that I am not the one who was shouting. Even the other doctor who was there informed my superiors as well. But ti my surprise my superiors told me to apologize because i will not lose anything. I told them, i will apologize to him but just tell me that you believe in me. They told me that they cannot say that. I felt very disheartened and without a choice apologize to the doctor. I cried because i know i did not do anything. I feel lack of support. All the three colleagues and a doctor already help me but still they didn't believe me.

Specializes in Medical-surgical.
He looks like an ass for forcing you to apologize. Just try to remember that when you feel demoralized.
Thank you dear. Whenever I see him now I always look to his eyes. Smile and greet him. I showed to him that I am in good terms to all of our doctors, that they know me always following our hospital policies and procedures. And I will still continue what I started.
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Specializes in Medical-surgical.
Sorry, it sounds like he was just looking to scream at someone and you were the first person he saw. Your supervisors don't seem too supportive but at least you have witnesses who can refute your statements. But you mentioned telling him to stop because you are pregnant - does this mean he was making aggressive gestures or seeming like he was becoming physically threatening? Because then that is really serious and should be reported.

I hope you feel better.

To tell you honestly I really want to do an occurence variance report regarding him. But my colleagues told me that I will not get a support because he is a specialist doctor. Thank you. I feel much better now. I decided to move on with my life. He is just a small obstacle that I need to pass through my Goal.

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Specializes in Geriatrics, Dialysis.
They said that here in UAE it is a natural occurence to be scolded by anyone. And I am not getting used to it. The previous hospital I worked was full of good people. Instead of shouting you will hear laughs of the staffs and patients. They have this " No shouting policy". And every time I said this to my colleagues they always tell me not to expect too much. If i did not need a big salary, I woudn't dare to come here. So I open up to my Family and told the what happen. It lifts the burden. Now I decided to move on. To continue working for the sake of my children. Thanks for the support Im getting to all of you..

The UAE culture is so far from what I know that it may as well be a different planet. Is it truly a natural occurance to be scolded by anyone? If so I can understand why you are not getting used to it. Gosh, I would hate that!

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Specializes in Dialysis.
The UAE culture is so far from what I know that it may as well be a different planet. Is it truly a natural occurance to be scolded by anyone? If so I can understand why you are not getting used to it. Gosh, I would hate that!

I was wondering that as well. All of us are offering advice that will work in a Western society. In a Middle East society like UAE, there are bound to be some big differences.

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Specializes in HH, Peds, Rehab, Clinical.

Never engage an azzhat. Since you can't very well walk away, let him rant and look like a buffoon. I really don't know what you being pregnant and his shouting have to do with anything though.

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Specializes in Medical-surgical.
The UAE culture is so far from what I know that it may as well be a different planet. Is it truly a natural occurance to be scolded by anyone? If so I can understand why you are not getting used to it. Gosh, I would hate that!

Yes my everyday duty life is like a war zone literally. Everyone is high pitch. patient's and doctor's. sigh. now I'm thinking just to finish my contract then im off. I think i will die of heart attack here.

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Specializes in Medical-surgical.
Never engage an azzhat. Since you can't very well walk away, let him rant and look like a buffoon. I really don't know what you being pregnant and his shouting have to do with anything though.

I just told him to not shout at e because I'm pregnant. because he's already stressing me out. My colleagues told me that maybe he think's I'm lying.

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Specializes in Medical-surgical.
I was wondering that as well. All of us are offering advice that will work in a Western society. In a Middle East society like UAE, there are bound to be some big differences.

There are other people who are nice. But most of my experience they are not.

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Specializes in Psych, Addictions, SOL (Student of Life).
Thank you dear. I will follow your advise. But here in our institgution we don't have this trainings and seminar's for conflict management. I really want to attend one. As of the moment I cannot get the experience out of my mind. And everytime I remember it, I feel disheartened.

Two things are happening here and some elements to keep in mind. Hospital's and care facilities go to great lengths to make physician's feel special. They are after all the big money makers. If Dr's stop admitting patients the cash flow of the institution is interrupted. I don't feel it's right or correct to mollify or Mollycoddle Dr.s but it is the way of the healthcare world. In our facility were expected to greet all physicians by name and round with them if they ask. It does not matter how busy we are and in LTC I can have as many as 22 patients. I have learned the fine art of apologizing without apologizing. Also how to make it seem that I am being proactive when a problem occurs. "I am so sorry that a miscommunication occurred, let me call radiology right now and see what the hold-up is."

The most important lesson anyone working in a professional setting needs to learn is their place in the pecking order and how to show respect to someone even if they don't show respect to you. You still need to cut yourself a break - after all you are pregnant and likely flooded with all kinds of hormones. Still I would not have played that card because a likely answer would be that you should not be working if you cannot control your emotions. If your hospital doesn't offer training in conflict resolution you should seek it out on your own. There are lots of CEU classes available on this subject and that's a good place to start.

Bottom line - pull on your big girl panties, apologize and get on with life. In the future don't let your self escalate, because the only winner is the person who has successfully pushed your buttons.

Hppy

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