Quote from michelle126
yep! and you know what? the other staff with thank you for it. i've had multiple cnas call off when i work....hmmm, maybe its because we all work together when i work?
it took me years, tears, a couple of "how to deal with difficult people" seminars and reading several books on how to deal with difficult employees to become proficient at dealing with these kinds of people. i'm great to work with! those that don't want to work--bye, bye. you're not going to be "working" with me or my patients for very long. guarantee it.
thsnursluvsgeriatric. . .one of the enlightenments that i got very early into my career in supervision and management was the huge gap in the attitude and behavior of those who were subordinate. i was shocked that so many other people didn't feel the same toward the duty they owed the organization that employed them. most will never make it to any kind of leadership position even though they may long for it because they lack the thinking and behavior for it. i saw this even among the rn staff. the really good employees are few and far between. people will subscribe to the idea of teamwork, but only so far as their immediate work group. they conveniently ignore that there are other units and other groups of employees in the facility with whom they also need to team up with and be cooperative. as a manager you'll see this because you see larger groups of subordinates.
a good leader will always find work. it takes time to develop skills to deal with nincompoops who don't want to follow rules and do their jobs like they're supposed to. it's complicated further by other leaders with whom you work who let these degenerates get away with that behavior because they don't know how to deal with them either. so, the nincompoops begin to think they are really something and they have some kind of power. wrong. you, at present in your learning mode, have to learn how to explain it to them. it gets easier with each one. it's a bit emotional, stressful and draining at first, but after dealing with a handful of these types, you harden up and it becomes like any other procedure and skill--1, 2, 3, out the door! the sad news is (and i know you don't want to hear this) that this kind of low performance worker tends to be found in geriatric facilities more so than acute hospitals. i think part of the reason is because of the smaller numbers of administrative staff and the level of their education. in general, you find that as a worker's level of education increases, behavioral problems of an immature nature and slacking off on the job tend to decrease.
sorry if i sound harsh. some of my worst moments in ltc was dealing with difficult cnas. but i overcame. remember, first you attempt to teach and correct with kindness. when that doesn't work, get tough, follow your facility's disciplinary policies and get 'em out.