New job is going fairly well, love the building and most of the people in it. Seems that one person though hangs back and is not willing to step in and help the residents in the dining room. I'm busy doing meds at this time, what do you say to this person if it keeps happening? I've approached her and dread her doing this again, as then I'll be frustrated and well I want to have a plan so that I don't say something that I'll regret. Any suggestions?