Why do people think the hospital is like the Holiday Inn Express?!!! LONG...

Nurses General Nursing

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UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

Specializes in ICU.
UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

Couldn't the family help her with her food?

Specializes in ICU.
So true! There is a inverse relationship between the decibel level put out by the pt. and their acuity level. I love telling some of the screamers that if they were truly deathly ill as they are trying to make me believe, I wouldn't be able to hear them at the other end of the ED; and, therefore, the more I can see or hear them, the longer they will wait because I will attend to the quietest ones first.

.

When I was a student a senior nurse told me always to go to the quietest patient first. It's true, the sick ones don't make a fuss.

Specializes in ICU.
A pt once referred to me as "the help".

Another pt said to her husband who was visiting, (I was just standing outside the door about to go in when I heard her), "go find the servant, she will help".

A patient told me he was a retired Mayor and made it very clear that he thought that entitled him to be waited on hand and foot like he was royalty . I could care less who he is or thinks he is, he was a pain in the *ss.

Indeed it is very annoying when pts and relatives look at the hospital staff as though they are their private servants:bowingpur, showing total disrespect to the needs of other pts as well- not to mention the staff!! I am an RN, working on an Orthopedic ward and amongst other problems, we are assigned 1 RN and 1LPN to 20pts:nurse:! As you can understand, there is not enough tolerance and understanding for such behaviour and luckily we do have the luxury of permitting one family member to stay with the pt 24/7 to help them out with small but time-consuming chores that need no education in their accomplishment e.g. giving them water to drink, fluffing their pillows, closing the curtain, changing the T.V. channel and all the "annoying" :devil:things you can think of.

I totally agree that it is a matter of setting the limits and that can be done without offending the pt,the family or your hospital.

P.s. my hospital is not in the States (for those of you that believe that working with 3-5 pts is tough):bugeyes:

When I was a student a senior nurse told me always to go to the quietest patient first. It's true, the sick ones don't make a fuss.

when i took the EMT course (many moons ago,lol) we were told the same thing...yelling=patent airway, check out the next person.....

Lol...I enjoyed your thread...I got a good laugh out of it...it is so true...the pts think that they are in a hotel and they are the only ones we have to take care of....

I think that if I was ever sick enough to be in a hospital, and I got one of those selfish entitled people as a roomate, I'd be their roomate from the lower infernal regions. They would hear a lot from me.

exactly.

he died doing what he set out to do.

bandit, if it makes you feel any better, i'm quite sure that even w/intervention, this pt wouldn't have lasted long in life...

likely r/t one too many cheeseburgers.

leslie

Leslie - sometimes I think that's for the best - I hope when I go, my last meal isn't poached fish!! :wink2:

Specializes in Adult med/surg, peds acute.

Wow I have had patients like this lady! The sad thing is I think these people are mentally ill. First of all to allow yourself to become so obese that you can no longer care for yourself you have to be severely depressed or mentally ill.

Can you imagine what this lady's life is like when she isn't in the hospital? What kind of squalor does she live in? :uhoh3: I think these people view the hospital as a place to escape their lives. No bill collectors calling, no food rotting in the sink among the dirty dishes. No moldy carpet and urine soaked mattress. And when they get admited to the hospital and they get that call light they think "OK I'm going to get all I can out of this...."

Ughh! They don't get any better, they just keep getting worse. And the same few people that are this way cycle through in an endless loop. And it is hard to find time for your "normal" patients because of the way this one patient is dominating your time!

This is one of the reasons I don't miss adult med/surg! I do pediatrics now & it is so much better! Kids make better patients! And they actually respond to treatment! They get better & go home! Now that I work peds I can almost always say I genuinely like all my patients! When I was on adults I almost always had at least one patient that was dysfuntional! OMG I'm so glad I don't work in the adult world anymore!!

OK, the bleeding issue was a big ol' fib, but you almost have to say something of that magnitude to make people understand why you couldn't just come right to them right when they asked. I really would never want an "average" patient to ever think that I was somehow neglecting their needs or just responding at my leisure.

But for the actual time bandits, using the above tactic, hopefully putting them on a guilt trip, may give them a wake up call that other sick human beings really need me!

There are some who don't care or have any guilt to have a guilt trip.

Frankly I do not know any Holliday Inn that cuts your food comes running to move a cup a 1/2 inch for a yelling patron that is too lazy to move it himself. Or that responds this way at all to a yelling patron. Especially one who continues to behave in this mannor.

Really can you see it she comes into the holliday in and yells. Repeatedly for non sense.

Holliday In and the Hilton and others do not put up with this type of patron.

At no time did I read that you set any limits with this person. Limit setting is a priority for dealing with this type of patron ooops patient.

If someone acted like this at any hotel, they would call the police, and someone just might get arrested.

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