Why do people think the hospital is like the Holiday Inn Express?!!! LONG...

Nurses General Nursing

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UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

Specializes in NICU.
holiday inn express?!?! i wish... people in these parts think i'm the concierge at the ritz-carlton!!

my favorite question to some of these types of patients is: "how do you do this at home?"

and if you can reach your privates to scratch 'em, you can wipe 'em off too!!

i've taken to documenting conversations verbatim, as they occur, so that when the negative press gainey's come in, my manager has written documentation explaining my actions.

"patient hit rn with open hand on rn's left forearm while discussing patient's need for iv insertion and npo status. patient replied that she was "only joking". rn replied that hitting was unacceptable. patient replied that she was only joking and hit rn in arm again. rn informed patient that assault on a healthcare worker was a crime in this state and security would be called and charges would be pressed. patient stuck out tongue. rn asked if there was anything else the patient needed, because she "had the time'."

blee

"i have the time" is a motto around my work place.

i had a patient who tried to give me her change purse. she wanted me to go down to the gift shop, return and tell her what was "cute" in the store and then purchase the items for her.

i told her i would try to get a volunteer to help her out, but i couldn't leave my other patients to be a personal shopper. she refused and stated, "but you're suppose to have the time to do this!"she remained upset with me for the remainder of my shift.

heh, if they spent as much money on staffing as they do on advertising, maybe there would be enough time :rolleyes:.

Specializes in Med/Surg; Psych; Tele.
When I was still on the surg floor I had a very bad noc very critical pt, IV restarts and so on and so forth. So I got to my last pt about 2230 (I didn't think it was that bad esp under the cirucmstances,some nocs it was mdn)and she made me feel soooooooo bad. She said I've been here since 1830 and nobody has been in to see me. I found that hard to believe because my CNA had been in their. I asked her if she turned her light on when she needed something and she said yes and that nobody came in. Highly doubtfull. Anyways she just kept taking jabs at me saying "Oh I could be sitting at home right now if I knew this was the type of service I would be getting." Type of service EXCUSE ME. I did apologize to her but she would not hear of it. Anyways she just kept jabbing and jabbing at me and I finally couldn't take it anymore I left the room in tears and had another nurse take over for me because I absolutly was not going back in that room. That was probably my worst pt encounter.

PS She was also a volunteer at the hospital, I didn't find that out until after the fact. I don't think someone that rude should be allowed to volunteer. I have not seen her since so I hope she quit or got fired!

Aww, you poor thing! Like you would deliberately choose to avoid her until then or something. Patients really are clueless when it comes to the inner-workings of hospitals. Well, actually, I'm starting to think that they really do know on some level, but that their whineyness is some sort of defense mechanism to cope with their fears of not being properly cared for in today's hospital environment. Fear is afterall a very primal instinct.

Ya know, Freud said that our conscious mind is like the tip of a large iceberg, and the rest of the massive iceberg beneath the water represents our unconscious mind....unseen so unaware. It is postulated by many that this large entity, the unconcious mind, is mostly what drives all of us to do what we do. All of that psycho mumbo-jumbo just to say that most people are largely unaware as to why they do what they do, act how they act, feel how they feel.

I sure wish some of these hospital patients would develop more self awareness! :lol2:

Specializes in Med/Surg; Psych; Tele.
The Question: Why do people think the hospital is like the Holiday Inn Express?

My Answer: Probably, in part, because of an billboard ad I have seen recently in my area that reads, "Private Rooms. Personalized Care." It wasn't referring to a new hotel, but to a new emergency center at a local hospital. And I thought that hospital ERs were about treating people, I mean "customers," with serious health issues, and were not concerned about whether they have private rooms. I guess that next some hospitals will be bragging about their conceirge services and/or their haute cuisine for patients.

Funny, I was thinking about the billboard and TV commercial thing earlier as I was reading this post. And you're right, it is always conveyed in some sort of pseudo-pampering fashion.

How about: X Hospital. Go to your local masseus (sp) for a backrub. Come here if you want to get well.

Specializes in Med/Surg; Psych; Tele.
The problem is...the average grade level understanding of the patients and their families that come to the ER is roughly 5th gade. Seriously, our discharge instructions are for a 5th grader.....

So I guess the show "Are you smarter than a 5th grader?" is pretty right on, eh?

Specializes in Neuro ICU and Med Surg.

I was charge last night and if the phone at the desk isn't answered it rings to me. I was on the phone with the unit manager (bad night) and I had a call beep in and it was a pt family member. I told her that I would have to put her on hold because I was taking a call on another line and would be back to her in a minute. She was getting mad. I put her on hold anyway. I went back to her call as promised. I asked her how I could help her. Her response: "I was wondering if Mr.Smith's father is there." I told her I had no idea if he was there or not but I would walk around and look into the room and see if he was there. I told her that no one was in the pt room except the pt ( vented and sedated). She then asked me to go to the waiting room. I told her that "I am a nurse and I do not have time to hunt down her other family members. I am their personal answering service." I explained to her that I cannot look for people for her that she could have called at home or on cell. If the nurses are doing those things then the patients aren't getting the care and attention they deserve while in the ICU. She then told me she wanted to know how the pt was doing. I told her the pt was stable at this time and that is all I could tell her and to contact THE PT SPOKESPERSON for additional information.

Can you tell I had a horrible night? I usually am a little more tactful in the way I tell things, but last night there was no being tactful with some people.

I can sympathize with all of you on this one. What gets me is when I go in to ask the patient if he/she would like a snack, drink, ect and the whole family (all fourteen of them) tell me that they would like a snack and a drink! And they are dead serious!! And then there are the ones who as soon as the patient is admitted, while the pt is trying to finally go to sleep, all the family members are telling me that he/she needs a bath, something to eat, check her BP again, check her temp again, anything to get us to move so we don't get to check our other pts. UHGGGG!!!!! It drives me crazy!! I am a former Paramedic and now full-time CNA and full-time nursing student and I see the other side of it. I used to wonder why nurses were always running around like chickens with their heads cut off and never had time to laugh and talk with us when we were bring in patients and now I know why. We had a patient that was terminal in our unit two weeks ago and the daughter is there, trying to make us see that she has been busting her tail to take care of mom and that she quit her job and gave up everything to take care of mom, goes in our pantry to get whatever she wanted for her, not her mother, while she clearly walked past the sign on the door that says "no one except employees allowed past this door" and she goes in there to get the dinner plate so she can warm up the food and come to find out she's the one eating it, she's the one slurping the Ensure and I walk in and catch her dirty, filthy hands in the ice machine digging around like I don't know what. I cleaned out the fridge and threw all of it out and told the nurses that if it did not have a date on it, I didn't know how long it had been in there and it got dumped. Then I told her to ask someone to get what she needed and showed her the sign on the door that clearly stated "no one" allowed. Then I found out that she had been filling out the paper on what foods she wanted for breakfast, lunch and dinner and her mother is in there dying! Then get this, her brother is laying in the room next door in a clean patient's room using the bed so he can sleep!!!! I couldn't believe the charge nurse allowed this!!! And then I find out that the person that has been taking care of mom and has POA IS NOT EVEN THERE!!!!

Specializes in PCCN.

it is for all of the above situations that society will be losing another nurse- i WILL not be doing this baloney anymore!!!!it just stinks that i will have to go back to school again for another vocation of some sort- i dont know what, but it sure as h*ll wont be in health care!!!!!!

I had a patient as a student nurse on an OB rotation (still a student by the way!), anyhow, she had just had her first baby and you would have thought that no one in the history of the universe had given birth before. She wanted a 2 person stand by assist to walk her to the restroom where she proceeded to scream that she wasn't moving from the toilet until she received a stool softener. (Doc was out at the nurses station in the process of writing orders). She needed her pillow fluffed a specific way and needed her pen and paper set at a particular spot on her table. All things that she could have done on her own, but was constantly on the call light calling for me to do it. She would complain about how she couldn't rest in the hospital and everything was so loud and bright and uncomfortable (this was a brand new L&D with wood floors and state of the art everything, but whatever). I finally got firm with her and told her that I knew she wanted to go home and that my job was to advance her recovery along to get her to that goal, and that meant resuming everday activities on her own to the best of her abilities. I let her know that the doc wasn't about to discharge a brand new mom home with a newborn when she was requiring a 2 person assist to stand up, and needed someone to move pens and paper 3 inches over on a table. Of course I said this politely and with an air of "concern" for her, but she got the message.

I went to the ER once with a badly broken foot and the nurse came around the desk to assess it. She said she could feel the heat coming off it, put me in a wheelchair, and put an big ice pack on it while I was waiting. Wouldn't you know it, but others with ortho injuries complained they didn't get ice too. Dear God. The x-ray tech told me out of all the orthos they saw that night I was the only one with a break. She said she knew it was broken right away because often those in bad pain complain the least. Interesting.

Specializes in ED, ICU, PACU.
I went to the ER once with a badly broken foot and the nurse came around the desk to assess it. She said she could feel the heat coming off it, put me in a wheelchair, and put an big ice pack on it while I was waiting. Wouldn't you know it, but others with ortho injuries complained they didn't get ice too. Dear God. The x-ray tech told me out of all the orthos they saw that night I was the only one with a break. She said she knew it was broken right away because often those in bad pain complain the least. Interesting.

So true! There is a inverse relationship between the decibel level put out by the pt. and their acuity level. I love telling some of the screamers that if they were truly deathly ill as they are trying to make me believe, I wouldn't be able to hear them at the other end of the ED; and, therefore, the more I can see or hear them, the longer they will wait because I will attend to the quietest ones first.

With what your triage nurse saw, she knew you had to be suffering. With severe pain like you must have had, you just don't have the energy to moan, groan, complain, scream...that's why you were a real emergency and belonged in the emergency room. We certainly need to have some public education campaign that describes what constitutes an emergency, so that the real emergency patients do not have to wait while we weed out the ED abusers.

Specializes in med surg.

That is sooo true if Administration would quit letting these people think it's Burger King. This is a hospital and I am trying to make sure you stay alive and get better, not "do you want fries with that!!" Let us do our job and quit worrying so much if we make the patients families happy!! Administration needs to get a grip!!!

Specializes in private duty/home health, med/surg.

I once had a patient's girlfriend ask me if we had a gym for visitors to work out in. :icon_roll I felt like saying, "Why yes, it's on the third floor, near the indoor swimming pool and video game arcade. Don't forget that we start serving a complimentary continental breakfast in the lobby at 7:00 a.m. Check out time is 3:00p.m."

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