I think part of the problem is, so many "jobs" are perceived to be the domain of nursing. When food is bad, complain about the food to the nurse. When the patient in the bed next to you is noisy and sundowning, that is the nurses' fault. When the toilet overflows, call the nurse. If she is not ready to unstop it, complain. Discharge taking too long? Get that nurse OFF The PHONE to get me DISCHARGED NOW! If the TV is broken, get the nurse on it. AND while nursing is attempting to wear so many hats, people wait longer for pain pills or to be taken off the commode, THE REAL domains of nursing.
PT/OT have very specific jobs, and if, for example, the patient soils him/herself while doing bedside PT, guess who is called to clean it up (as if there is nothing else to do?) You guessed it, the nurse. I am not sure too many PTs are yelled at for bad food or broken TVs or late pain pills, but even if they were, administation would not hold these professionals responsible. No....that all falls under "customer satisfaction" which seems synonymous with nursing in so many people's minds.
We wear too many hats, put out too many fires and are seen too often, "sitting down doing nothing" (read: calling doctors to get orders or discharges, charting, chasing down ancillary personnel to do their jobs)---- and the patients become dissatisfied and complain. And lots of times, their complaints are very legitmate. BUT are they the fault of nursing? Not necessarily but we are a broad target.
Not that there are not bad nurses, there are. But we are just more visible and easier to complain about cause everything is perceived to be in our domain from a patient/family member standpoint. Just my ramblings...anyhow.