I was the recipient of a complaint yesterday from another employee. An NA told me she had been called off before her shift and told on the phone that instead of having her work, the floor would run with "3 professionals." She took offence at the notion that she was being referred to as not being "professional." While I understand the callers true meaning was RN's and had nothing to do with "professionalism" it non-the-less offended the NA.
I then wrote an e-mail to all the people who may be calling staff off and informed them that this might be offensive and we should monitor ourselves with what we say and to whom. I got a response back from a manager stating that this is an industry term and the NA needs to be "talked to." She also asked me to provide the name of the NA.
Personally I know it that the meaning of "professionals" was not meant to be offensive and only referred to RN's. But, perhaps it's more offensive then I think? I would like to hear from some NA's if they would find it offenses that RN's are referred to as "professionals" and NA's are not.
Tonight I have to decide how to respond to the mangers e-mail with out turning it into a huge issue, but still respecting the NA.
