ER dropping the ball?

Nurses General Nursing

Published

Well, once again I've been sent a patient that is just a complete mess and I have no idea what is going on with him. This seems to happen more than a lot lately.

This patient came in because his wife found him on the floor and when he came to he was confused and weak. He had chest pain in the ambulance that was relieved by nitro.

When he got to the ER they did a lumbar puncture, EKG, CT of chest, abd, and head that were all negative except the LP. They were unable to get that because of bone spurs apparently. His vitals were stable, but white count was 23.9 and he had some respiratory acidosis. The man wears oxygen at home due to copd and smoking 3 ppd. He has sleep apnea but will not wear a cpap, so they sent him up on 2L. I ended up having to get him a mask due to him breathing through his mouth and being knocked out cold from morphine he got in the ER.

So anyways, I talk to the wife and she says he has been throwing up every morning and sometimes through out the day for 9 months, also having malaise, fevers, urinary retention, and just not feeling well. Apparently he had been confused more over the last three days. Turns out he had a pretty significant cardiac history with stents and was a recovered alcoholic. There was no mention of this by the ER nurse.

I soike to the MD and she said he was over sedated from meds he takes at home and possibly had gastroenteritis. She said she was going to order a repeat LP for the am.

First of all, I was only told that he came in confused for 3 days and had an elevated white count and unsuccessful LP. The nurse said he had no other tests done, did not mention any of his history other than HTN and COPD, and didn't say anything about fevers or vomiting. Second, he had been in the ED for 12 hours and didn't even have his EMS stick replaced, had no temperatures recorded except right before coming to the floor, and hadn't been given any fluids, just 1 dose of vanc and ceftin.

Im very confused as to how they can get away with not recording vitals. I figured she had only given me his last set because he just got there. She could've given me a range if he'd been there an entire shift already!

I had to call that nurse back when I got the patient to ask why there were orders for fluid boluses and to get the results of tests that she said he had never had. She denied he ever had a fever or that there were orders for a bolus when she had him. She was very rude and acted as if I was overreacting, but the Dr told me the patient needed to be in ICU. There were just no beds. Then the nurse finally said she thought he had meningitis and to just wear a mask. Ugh!

Also, in the doctors h/p it said nothing about any of his symptoms except for chest pain and elevated white count. I'm so confused and probably too exhausted to be thinking about this right now. All I know is this patient is sick and would be better off going somewhere else if the ER doesn't even have a clue what's wrong with him after he's been there for that long.

And ER nurses don't have that issue?

WHERE did I say they didn't? I was AGREEING with you! I even "liked" your post!

Geez, some of you people need to calm down and take a breath.

I agree that if nurses had to "walk a mile" in the shoes of a nurse on other units, 99% of the unit wars nonsense would cease.

Specializes in Med-Surg, Emergency, CEN.
Hey ER nurses:

Please quit suggesting people come down and see what we actually do. Last thing I need is somebody looking over my shoulder while I surf the web as my patients deteriorate. I am mostly sitting around eating bon bons until the floor takes report. Once word gets out, there is going to be one heck of a lot more competition for ER jobs.

As far as nurses from other departments being critical of lazy incompetent ER nurses:

Where else are we supposed to work? We aren't smart enough for the ICU, not hard working enough for the floor, and not compassionate enough for long term care.

Be happy we are down in the ER and not mucking things up in your unit.

I will be quoting this for years!!! í ½í¸„í ½í¸Ží ½í¸„

The OP was blaming the entire ED department, no individual person or profession. Yet people are acting like these are personal attacks.

What is even more troubling is that EXCUSES, EXCUSES, EXCUSES, (ad nauseum) are made for unacceptable and dangerous care.

Do you want to know why the government institutes EMR? Just look at what happened here...

Do you want to know why we have Obamacare with all its meaningful use,” ACOs, etc? Just look what happened here...

libbyliberal has it right; let's call it what it is and stop making excuses. ACA, EMR, etc. is NOT going to fix the system, but something had to be done. Someone had to try something. As long as excuses continue to be made, just imagine what ELSE big government and big business can come up with.

…and who do you think that they are going to blame?

The more strife and the more dysfunction, the more money the consultants will make and the more hoops they will dream up for the floor staff to jump through.

Pretty sure meaningful use was around before the ACA

ETA: I see that it wasn't, but similar charting requirements certainly were.

I have been chewed out way too much by floor nurses who think that we ED RNs sit around on our duffs and do only the bare minimum as far as patient care goes. I even got a call from a Clinical Decision Unit RN who was irate that one of my pts came to her with a wet brief. A wet brief?!?!? I'm sorry I missed that while I was assisting in a code and caring for another pt on a vent and pressors.

Unless you've been an ED RN, you do not understand our job. We are meant to do FOCUSED assessment and treatment, and stabilization--not fluffing and repositioning and gleaning entire life stories. Whereas a floor nurse (which I used to be, so I speak from experience) typically has 2-6 patients a day, I have had upwards of 15 in one shift in the ED. All different demographics, complaints, illnesses. So please cut us some slack when we send you someone with a wet brief or a field stick in place (btw, my hospital's protocol is that field sticks are good for 24 hours).

Specializes in Emergency Medicine.

People do know meningitis is droplet precautions and not airborne, right?

I had a pt sit in the waiting room for six hours, then I took care of him for another four. He did not meet criteria for TB precautions but then the admitting MD, ten hours after the pt had been there- decided that he need TB precautions. The only reason I knew that is bc I looked at the hospital tracking board and it had airborne precautions next to the dx- the MD hadn't communicated with me or the ED MD his diagnoses- guess what I did- put a mask on the pt, and sent him upstairs- which is the infection control standard when transporting a pt with suspected TB.

Again- instead if placing the blame solely on the ED nurses, try placing the blame on the correct entity. I know the entire downfall of the hospital is the ED, and everything that goes wrong is our fault, but maybe everyone needs to relax and realize that not every little thing is catastrophic, because a lot of the issues brought up by OP are not even close to being issues that make a difference in the care of the pt. This is where you notice a huge difference here between who is a novice nurse and who is more experienced- not every little detail is the end of the world.

Specializes in ICU.

It will matter a lot to the other patient in that semi private room, & his family, if you roll in with a person with suspected TB or meningitis and we have to wear paper masks or N95s to move him out.

It will matter a lot if the staff have to move multiple patients and have multiple rooms cleaned to provide a private room or an AAIR room after he is admitted to a semi private room. All because someone in the ED couldn't be bothered with knowing the admitting diagnosis.

This kind of dropping the ball happens A LOT at my hospital too in ED. I am an SICU nurse and I know there are plenty of competent ED nurses working at my hospital but there are also a number of new grads that are brand new out of school with no other experience so they don't have that foundation you get being up on the floor and they overlook serious things sometimes. It's annoying. It dangerous and it's aggravating as an ICU nurse to constantly get a ****** report from them 95% of the time. I've even talked to my manager about it and she basically said its been this way since the beginning of time and there's nothing we can do.

Don't get me wrong there are good ED nurses out there but the majority of the ones I work with just suck. I usually just look up everything I can before they call report and I ask the things I need to know. I gave up when I was getting a trauma patient with a bleed and when I asked about neuro status I asked if the patient was following commands or withdrawing to pain and the nurse told me "Well he's intubated" Like thats the reason he's not doing anything neurologically 🙄 It sucks for us bc we have no baseline to go off of with traumas and it makes my job harder. And I'll never forget when I asked if at patient was PERRLA and I got "um the right is a 3 and its sluggish and and L is a 3 and its reactive...the patient came up and the left eye that was supposedly reactive was a glass eye lol. So you are not the only one that is frustrated with the way ED does things!

You have time to look up everything before the patient comes up?

That's the difference between the floor and the ED right there.

Specializes in ICU.

I had someone call her version of report. She didn't know what brought the patient in. She didnt know anything about meds given or diagnostics. She didn't even know his name.

It was pointless so I got her name and said please bring him up. This was not a new grad.

I had a patient come from the ED once with "postive pedal pulses". Got to the floor and they must have had a BL BKA in the elevator, because they were leg less.

I get it. Having worked both, the ED is a different animal, it really is.

The float program my hospital did was the best thing for all of us. It boosted morale and respect across the board.

Specializes in Emergency Medicine.
This kind of dropping the ball happens A LOT at my hospital too in ED. I am an SICU nurse and I know there are plenty of competent ED nurses working at my hospital but there are also a number of new grads that are brand new out of school with no other experience so they don't have that foundation you get being up on the floor and they overlook serious things sometimes. It's annoying. It dangerous and it's aggravating as an ICU nurse to constantly get a ****** report from them 95% of the time. I've even talked to my manager about it and she basically said its been this way since the beginning of time and there's nothing we can do.

Don't get me wrong there are good ED nurses out there but the majority of the ones I work with just suck. I usually just look up everything I can before they call report and I ask the things I need to know. I gave up when I was getting a trauma patient with a bleed and when I asked about neuro status I asked if the patient was following commands or withdrawing to pain and the nurse told me "Well he's intubated" Like thats the reason he's not doing anything neurologically ������ It sucks for us bc we have no baseline to go off of with traumas and it makes my job harder. And I'll never forget when I asked if at patient was PERRLA and I got "um the right is a 3 and its sluggish and and L is a 3 and its reactive...the patient came up and the left eye that was supposedly reactive was a glass eye lol. So you are not the only one that is frustrated with the way ED does things!

You obviously have not worked a fresh trauma- the algorithm is the SAME for EVERY trauma- you SECURE the airway regardless of mechanism. If a pt needs to be intubated it is done immediately- we do not do a full neurological assessment while the pt is a fresh trauma- that is done later in the ICU during a sedation vacation. I have been the nurse in THOUSANDS of trauma resuscitations and they all RUN the same. Being angry at the ED trauma nurse for not having a neuro assessment on an intubated fresh trauma is ridiculous. If you have TNCC or ATLS you would know that.

People need to stop speaking to situations they have no experience in- this is where the problems begin- you speak without having first hand knowledge of a situation.

Must be nice to be able to look things up before a pt arrives to you- I wish the ED had the ability to look up a pts history prior to arrival- then maybe I could know it all like every other department seems to think they do.

I find it comical that not a single ED nurse has called another nurse a name here or flat out said another department "sucks," yet people who are not ED have openly attacked those of us who are ED- says a lot.

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