On August 5, 2008, My hospital is going to implement a new Customer Service master plan that will surely make every employee's life a living hell. Some of the new "Improvements" to this horrid design include: 24 Hour visitation, 24 hour room service, leatherbound menu's, DVD, WiFi internet, Massages (that we nurses are to do since we have soo much free time), flatscreen TV's, Starbucks coffee carts, Quiet time/Do Not Disturb time, Valet parking, and sleeper cots in the rooms. The last one I detest the most. Our room are VERY crowded (some with 3 beds) and the last thing we need is to break our backs trying to maneuver around a family member. Needless to say, I am very very anxious about all these changes. Now we will have administration barking at us for politely asking family members to step out of the room while we provide pericare. With all these new changes about to occur, somethings will remain the same - for example our old vital signs machines and telemetry equipment from 1980.