Conflict with Charge - 6 Month Review

Nurses General Nursing

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Hello!

I'm six months in as a night RN in a small community hospital on a med-surg floor. The majority of my first three years nursing experience were at a large level one trauma center in another state. Transitioning to a 20-bed hospital with limited resources has presented a fairly steep learning curve for me. Most of my coworkers have been welcoming and supportive as I navigate through the process.

Even though we're small I've been surprised with the higher acuity of our patients. In my limited time we've had about five codes, all with poor outcomes, and multiple rapid responses. At night it's basically just us nurses, a respiratory therapist, and phlebotomist. Our doctors usually leave the premises to go home to sleep and are reachable by pager. Our ED doc is alone with one RN in the ER and usually does not come down to our codes during night shift.

The rule at night is all calls to the doctor must funnel through the charge nurse. With this I've perceived hesitance/reluctance to burden the doctor in the middle of the night, although 9/10 the doctors are polite and helpful. This has contributed to, in my opinion, a lot of cutting corners.

Since starting, there have been a countless incidents where I've been more or less told to do things clearly outside of protocol/policy (and sometimes my license). This includes ordering and administer a medication without communicating to the doctor; not call the doctor when a two-stage spine surgery patient fell; a patient left the building for three hours and came back intoxicated with her pit bull and the dog was permitted to stay in the room; to keep a full-code patient with new-onset chest pain, chest pain protocol ordered, off telemetry and without an IV. This has resulted in me being extra careful when told to do things I'm not comfortable with by taking extra time to consider and investigate the policy myself, or just go straight to the doctor for him/her to address what I perceive as outside my scope. I try to follow up politely and professionally while advocating for my patient.

These scenarios have contributed to some tension between myself and a charge nurse who has tried to convince me to proceed against policy in a few of the situations above. Beyond all that, she has undermined my patient care at the bedside on a few occasions, once while was with training a preceptee. On my last shift she busted into a patient room while I was in the middle of a dressing change and loudly demanded I, "get out here right now!" to tell me one of my other patients pulled out his NG tube. She was irate because as he pulled it out some of the contents got on her scrubs. In addition to above, I've seen her make a serious, careless, and potentially fatal medication error - and pushed me away when I attempted to intervene before she made the error - while she lead a code. In summary, I don't always have the best confidence in her judgement or care approach, but I consistently try to lighten our relationship by expressing a lot of gratitude when she is helpful and keeping things as positive as I can.

So fast forward to yesterday. I had my review. The charge performed a peer review on me along with a few others. Overall my review was positive, however her's stood out as quite poor. 2/5 on all categories, with the only explanation, "we've gotten into arguments and she doesn't take my advice." She said I'm anxious and talk about my old job too much (I approached her months ago with that self-realization, owned up to it, and apologized and have since made attempts to improve). Her review contributes to my merit raise.

I took the opportunity to express why I don't always take her advice to my boss - and in doing so brought up a lot of what I mentioned above when she asked for examples. My boss seemed alarmed and backed up my approach of following policy and my nursing judgment. She ended the discussion stating she believes we're both great nurses and asked that I talk with my charge directly.

So here I am now. I need to talk to the charge. Does anyone have any words of advice to offer in dealing with confrontation? Especially at a new job and with the charge nurse nonetheless?

**Added later*** I moved here a year ago, worked six months per diem at another hospital I also wasn't terribly impressed with before taking this job, and my partner and I plan to move next June. If I leave this job to work somewhere else I will have worked three jobs in two years, and I'm afraid that might reflect poorly to future employers. In some ways I feel forced to stick this through. I just don't want to create an even more miserable/hostile situation with the charge in the meantime.

Thanks for listening and for your input/feedback!

" The only times I have gone along with anything outside of policy is when the charge and house supervisor overrided me." This is not about internal policy and this is not about supervision over- rided you. This is about YOU intervening without a physician order.

Oh no, I never did anything without a physician order without getting an order from the actual physician, even when pressured to not contact the physician. The time I referred to regarding stepping outside of policy and being overrided by charge and house supervisor was allowing a dog to stay in the patient room.

When it came to things that involved pressure to practice outside my license I either straight up refused or I contacted the doctor and got the necessary order.

Either way yes, I know it's a mess. It's ridiculous and I generally don't feel comfortable working there.

It's good to have feedback to help me feel more validated, thank you!

I've been looking at other employment opportunities in the meantime and I'm thinking of how I will communicate in an effort to perform my duty to allow higher ups to be more fully aware of this mess and document what I did to make ensure they are aware.

Run, Ruuuuunnnnn.

3 jobs in 2 years is better than no licence. :(

Yes, this is true.

Specializes in ER.

The deal breaker for me would be not being able to call the doc when I see fit. Or having to obey the charge when good patient care calls for a different approach. I would make incident reports when she interferes with safe patient care, make a paper trail, but I'd be surprised if things change.

The deal breaker for me would be not being able to call the doc when I see fit. Or having to obey the charge when good patient care calls for a different approach. I would make incident reports when she interferes with safe patient care, make a paper trail, but I'd be surprised if things change.

I've been feeling a lot more empowered as a result of this thread!

It looks like, per our organizational chart, that the charge is not above me in any way. It appears she is exercising false authority. I'm relieved to know I should never have to, "obey," her.

In the meantime while investigating other work opportunities, and while I wait to talk to the boss and ultimately to the charge, I will be a lot more direct going forward in similar circumstances in letting her know that what she is asking me to do is a violation policy/protocol/NPA, etc., that what she is asking of me is also unsafe, and I absolutely will not compromise that in my patient care. I will document and follow up with my boss. In the past I have taken a more passive approach when not doing what she asks by pointing out policy and simply saying I'm not comfortable, or by discreetly going straight to the doctor myself. I've anticipated her wrath in these circumstances and have attempted to alleviate the tension by being too nice to her in the aftermath. I'm ready to stop cushioning my defiance in an effort to protect her ego.

I will also file an incident report each time she is aggressive toward me/yells at me/undermines me in front of staff and/or patients under workplace bullying/violence.

It's really interesting because day shift is a whole other world. The nurses on days have loads more resources available to them. They also place huge value on following policy/protocols/guidelines and providing safe and sound nursing care. They are tremendously thorough are an incredible wealth of knowledge and expertise. There have been times when I've shared brief synopses of some of these situations with them at report at shift change and they are appalled.

They've also been working there for decades and have no plans on going anywhere, so it would be a long time before I ever made it to work days with them based off my seniority. I feel like the majority of the crap I've dealt with at night would not even have the chance of occurring on days.

It seems like everything falls apart at night, and it's become a pervasive culture perhaps as a result of a few domineering bad apples along with a lack of resources.

Specializes in med-surg, IMC, school nursing, NICU.

This does sound like a very dangerous and license-risking place to work. I am having anxiety just reading your post!

While I do think it would be smart for you to leave, I know that it's easier said than done. If you are going to be there for less than a year, I can understand why you are concerned about potential future employers questioning your short tenures at these hospitals. Before you head for the hills, have you considered working day shift? There is usually a lot more support on days, with docs actually IN the hospital. I worked PRN nights at a tiny community hospital before I moved and it was terrible. Not quite as bad as your situation but certainly not ideal. Now I work PRN days at an even tinier community hospital and it's actually not bad at all. Still took some adjusting since my last hospital gig was a huge academic medical center but I certainly have more resources than I did when I worked nights. I know your current job is a wreck but maybe day shift would make it easier for you to safely trudge through until June.

Just a thought!

Well, Roggae, how did the talk with your boss go? I hope you told her all the things you said in your first post - like the pitbull (I know they can be very sweet, but you should not have had to be in the room with the dog. The dog could have spent the night with Security or in the Morgue or the Loading Dock area - somewhere where you would not have been afraid).

And the rudeness of the Charge Nurse and her practicing Medicine without a license are completely not acceptable. In her defense, doctors and supervisors and Admin might have implied that she go ahead and do whatever it takes to not wake the doctors up and I do understand that. But do not allow her to make you practice without a license. They probably figure the doctor will just give the order in the morning. At a huge university teaching hospital where I worked Open Heart post-op many moons ago, the nurses would just give Maalox or a laxative or aspirin or whatever relatively minor meds, order diets, order activity, order respiratory and labs because all the surgeons and house staff were scrubbed. The floor had, more or less, standing orders and the docs did sign them when they rounded after finishing in the OR. So it could be this Charge is working under this mentality.

I'm glad you understand that the Charge is supposed to do staffing, solve problems that staff can't solve, keep supplies and meds stocked, and deal with the dog type issues. Charge is not ever going to keep me from calling a doctor if I believe I need to do that. That is simply a tough but necessary part of the job, night shift or not.

Yeah, the old "I hate conflict" issue. No one likes it probably, but we all have to deal with it. Do not lick this woman's boots. Keeping the peace is good, but you must draw the line - respectfully but firmly.

Just tell her you do not feel comfortable doing "such and such" because a doctor must give an order - unless the place has written Standing Orders/Protocols for things like chest pain (VS, EKG, ABG's, nitro, monitor, IV access, 02, whatever), insomnia, constipation, etc. Even with written SO's, you must evaluate the pt and get a doctor involved if you believe it is right to do so, no matter what time the clock says.

They likely won't do it, but what if an NP could be on call at the hospital at night? She could see the patients as a hospitalist would, thus relieving doctors of a lot of calls they'd otherwise get and preventing the Charge from feeling she must know all the answers and practicing medicine without a license.

Good luck to you. Be brave and courageous. Check the Nurse Practice Acts as suggested. And stand your ground.

BTW, you were overridden. They overrode you. Affect your license, not effect. No rudeness intended, it's just that grammar is an OCD thing with me.

And it is, as stated earlier, common for there to be only an ER doc or no doc in a small community hospital. But the attendings are readily available (supposed to be).

Color me bewildered, but your boss was alarmed by the information you gave and suggested YOU talk to her? It sounds like they're not too big on leadership around there...

Specializes in Specializes in L/D, newborn, GYN, LTC, Dialysis.

Bah, your "higher ups" know the deal. They don't care. It's not THEIR license on the line. No justification, no reasoning it. Just get out and move on. At least you will have your integrity and license intact.

Oh no, I never did anything without a physician order without getting an order from the actual physician, even when pressured to not contact the physician. The time I referred to regarding stepping outside of policy and being overrided by charge and house supervisor was allowing a dog to stay in the patient room.

When it came to things that involved pressure to practice outside my license I either straight up refused or I contacted the doctor and got the necessary order.

Either way yes, I know it's a mess. It's ridiculous and I generally don't feel comfortable working there.

It's good to have feedback to help me feel more validated, thank you!

I've been looking at other employment opportunities in the meantime and I'm thinking of how I will communicate in an effort to perform my duty to allow higher ups to be more fully aware of this mess and document what I did to make ensure they are aware.

Specializes in OB-Gyn/Primary Care/Ambulatory Leadership.
Color me bewildered, but your boss was alarmed by the information you gave and suggested YOU talk to her? It sounds like they're not too big on leadership around there...

i agree with this. When it's mere personality conflicts, I am a believer in letting people try to work it out amongst themselves. But this is much bigger than that, and I think it's inappropriate for the manager NOT to get immediately involved.

Specializes in IMC, school nursing.

So there are two scenarios: Super charge RN who used to be queen feels threatened by a highly experienced new face who threatens her status quo forces you out or, scenario #2: you stay to make a positive change for patients here by continuing that same excellence that was demanded of you by that trauma center and change the culture. I can't decide which is right for you, but working trauma, your commitment to self practice excellence and your managers words, I think you can change how things are done. I would think physicians would be questioning how their patients end up coding without calls prior to the event. Small communities are often used to poor medical and nursing care, aware that hospitals are bad but they just don't do anything.

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