Can you refuse to give care to a resident in LTC? - page 5
Hi there! I've recently refused to give care to a resident. His Dr. has said his behavior is not caused by any mental illness or brain disease, as he has visited with him multiple times due to his... Read More
Jul 18, '17We have an abusive resident in our facility. My advice is to file an occupational health and safety report each and every time you are verbally abused. Encourage all staff to do the same. PTSD for health care workers is real and does not have to involve physical harm. Your employer probably cannot move him anywhere until there is formal reports of his degrading behaviour. I for one refuse to take this residents crap and file a report every day. We shall see how many reports it takes before something happens
Jul 18, '17I agree with this mind set. I'm probably one of few staff that actually charts every single time this resident raises his voice or swears or complains about the staff. I dont believe that taking his crap is going to improve anyrhing but make it worse. I've spent many months trying to "understand the resident" "use compassion" etc etc. that only takes you so far until you realize maybe this person is actually just an ******* not much anyone can do about it except chart and for every staff member to respond the same
thanks for response
Jul 18, '17Who should be making the care plan?
When it finally gets made, part of it has to be that the dtr is not allowed to visit while intoxicated. Also, if she starts fighting with her father and it's getting loud and maybe dangerous, she will be removed from the facility. This might involve police, as you likely have no security personnel at your facility.
The physician, social worker, DON, Administrator, and owner all need to be apprised of this fellow's behavior and of his daughter's behavior. The staff has to
all get together and approach the powers that be together because if only you or you and only 1 or 2 others do the speaking, you will likely be fired. I know this is a tough situation, so good luck.
I guess it does get old being compassionate, but try to keep doing the right thing.
What do they fight about?
Jul 18, '17in never personally seen it just heard about it. as far as I know, the daughter appears to have issues of her own and I've personally seen her drinking a beer and crying in the parking lot across the street from our facility. I guess the resident gets annoyed with her or something she has said and they end up screaming at each other. But then the resident begs for his daughter to be able to sleep at the facility in his room all the time but she has brought him rx meds before that the resident took in an attenpt to kill himself apparently so she is only allowed to stay the night a few times a month I guess. One aide said the resident begged her to make his daughter leave...saying something like "get this ******* ***** away from me don't let her touch me" or something so it appears this behavior is normal for the resident and his daughter.
Jul 18, '17I feel like a total nag and that the nurses on this floor get tired of my suggestions and "pushing" to change things but it has to be done. No one wants to deal with it just pretend it isn't happening. However some aides think it's absolutely ridiculous that nothing is being done. Aides still go in his room and listen to his talk badly about other staff and they just kind of play on that so it's all just a load of crap haha just waiting for "The Day" this resident is no longer an issue as terrible as it sounds
Jul 19, '17Quote from CapeCodMermaidThis is a large part of the problem that really has no easy solution. Where indeed do these difficult residents go? It's not an easy process evicting somebody from a care facility. It can be done, but it's a process. Before these difficult residents can be moved it's necessary to find alternate placement and it can take a long time to find another facility willing to take on a person like this.Easier said than done. Where would he go? The MA DPH would be all over us if we discharged someone for being difficult. There are very few times we can issue a discharge notice.
Jul 19, '17Keep a small tablet, jot down each occurrence, who you spoke to about the occurrence (your supervisor/charge nurse.) Don't use it as an 'I told you so' moment, but a source to protect you. Continue to be professional and seek to be placed in another unit, or with a different group. Be very aware of speaking of a patient in social media, (outside of your work area). If you give enough information where someone could recognize that patient, you could be in huge trouble. Remember HIPAA. I empathize with you, dealing with patients who were similar. I know your frustration and feel you may not be heard, but please be professional and possibly work on policies that protect medical personel. Hang in there! Good luck.
Jul 19, '17Wow, what a handful! My sincerest sympathy for your plight. He sounds like a miserable, cantankerous old coot hellbent on making everyone else's lives who come in proximity with him miserable too.
It sounds like your facility is just letting him call all the shots without any repercussions for his bad behavior. That's too bad, because if he really is able to ascertain right from wrong without an organic brain impairment, or behavioral health disorder, then not putting an end to it sends him the wrong message that his behavior will be tolerated.
It seems like discussing this with your immediate supervisor, and perhaps HR may be the right step if you haven't already done so. And I agree - keeping documentation of everything is essential. It sounds like all the staff are as miserable caring for this nasty piece of work as you are.
Maybe this resident's MD and the social worker can make a behavioral contract with him specifying what is allowed behavior while at this facility, what is not, and consequences for stepping outside of those parameters? If other facilities won't accept him then there has to be a limit to what yours will accept before he is discharged against his will (wherever that may be)? After all, there has to be some place less pleasant that he may not want to end up?
I wish you the best of luck with this. Going to work everyday shouldn't make you feel sick with dread, and I empathize with the situation you find yourself in right now. It sure sucks when a patient gets it in their head that you are their servant and whipping post. It's unfortunate that there are people out there that are so mean spirited.
Buck up - there may be hope yet.Last edit by 3ringnursing on Jul 19, '17
Jul 19, '17Having been a LTC/rehab nurse for 4+ years, I an sympathize with your situation, but I don't think you can refuse to care for a resident. You could possibly talk to mgt. about why you think they should be transferred to another unit, or why YOU should be transferred to another unit, but I think that's about it.
Jul 19, '17It would appear that none of this behavior is being put on the MDS or else the behavior would have triggered a care plan/action for it. What is the MDS coordinator doing about this? If the behavior is not being put in the MDS that is a big no no...big. There are codes for all this type of behavior and it sounds like the MDS coordinator doesn't know any of them (refer them to the RAI manual). That should be seen as a joke but these days I don't know.
It also depends on how your facility does the MDS as well. If the nurses are filling out the MDS they should be filling it in correctly (this is why I dont' like the system where staff fills out the MDS instead of the MDS coordinator). It isn't the job of staff to fill in the MDS document. Places do that so they only have to hire one MDS coordinator that does all the residents which is impossible as seen at your place for instance...why isn't this behavior on the MDS?
You have rights and he is not entitled to emotionally abuse anyone he want to at his convenience.
Write out a detailed incident report everytime this guy emotionally or psychologically abuses you. This is why I work for union places only. You'ld have a union rep and a union lawyer to assist in your dilemma.
Jul 19, '17Yes our union is not good at all. But I'm fairly certain this resident has been put in the MDS but the doc is very lazy and the only other management we have is the general manager and we have a brand new one as of now because our facility goes through GM's like crazy. Then it's just up to the 2 ft nurses on the floor and they are just as lazy in my opinion I really do feel that it's a bunch of different issues together....bad management...bad nurses....and this particular resident. This isn't the first time something has happened where management and nurses needed to step up and they didn't, and it won't be the last. I'm planning to do my nursing in a city a couple hours away next year so I think leaving this facility will be better all around. I know why people always leave haha thanks for response
Jul 19, '17And exactly just what would a union do? They can't go against the regulations of the federal government or the state DPH.
Jul 19, '17Quote from CNA2016:)Keep trying, friend. Rome wasn't built in a day and all that. LOL but I mean it, it just sounds cliche.Yes our union is not good at all. But I'm fairly certain this resident has been put in the MDS but the doc is very lazy and the only other management we have is the general manager and we have a brand new one as of now because our facility goes through GM's like crazy. Then it's just up to the 2 ft nurses on the floor and they are just as lazy in my opinion I really do feel that it's a bunch of different issues together....bad management...bad nurses....and this particular resident. This isn't the first time something has happened where management and nurses needed to step up and they didn't, and it won't be the last. I'm planning to do my nursing in a city a couple hours away next year so I think leaving this facility will be better all around. I know why people always leave haha thanks for response
Leaving isn't always possible, so try to blossom where you are planted for now.