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Nursing Students Student Assist

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1.why should complaints be handled at the front line whenever possible?

2. explain why active listening and paraphrasing will aid in negotiating a customer complaint resolution

3. when should an interpreter be used?

4. what are the implications of not having interpreter?

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Specializes in Case mgmt., rehab, (CRRN), LTC & psych.

Welcome to Allnurses.com!

Since the aforementioned questions seem like homework questions, your thread has been moved to our Nursing Student Assistance forum.

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Did you seriously just post your homework assignment on here for other people to do the work for you? Surely not. So, how about if you share your thoughts on how to answer these questions and then users here can offer you feedback on your​ answers.

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Specializes in NICU, ICU, PICU, Academia.

Not even a hello? Really?

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Specializes in Community Health/School Nursing.
1.why should complaints be handled at the front line whenever possible?

2. explain why active listening and paraphrasing will aid in negotiating a customer complaint resolution

3. when should an interpreter be used?

4. what are the implications of not having interpreter?

Is this a customer service application? lol

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Specializes in Complex pedi to LTC/SA & now a manager.

For interpreter Google joint commission recommendations for use of a qualified medical interpreter.

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Specializes in M/S, LTC, Corrections, PDN & drug rehab.

You didn't even finish the title, must've been in a hurry to get answers.

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why should complaints be handled at the front line whenever possible?

Because the back line is too far away?

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