CGFNS PROBLEMS

iamnieva · Jun 26, 2014

I used their service twice first for the CES and the second one is for the CVS. I remember I had a problem before regarding my transcript I just called them and the representative that I talked to was so nice and helped me with what I needed to get it fixed.

suzy12 · Jun 26, 2014

In correspondence you should have a copy of what they send to the school, what i do to expedite this is , email that letter to my school and glad i have done this as they have not been getting letters

kawaiibows · Jun 27, 2014

Hi iamnieva I'm glad you had good experience with them, as for me I still don't know what should be done.

kawaiibows · Jun 27, 2014

Hi suzy! Right when I saw your comment I phoned CGFNS and asked if I could have a copy of of the letter to be sent in my e-mail and they had told me that they do not send copies of the letters to the applicants. What they promised me though is they would send it through express mail today and advice me to wait on that again. I'm frustrated and becoming very impatient...

suzy12 · Jun 27, 2014

Thats right they don't send the TVF, i thought you meant the initial forms. Keep in close contact with your school to make sure they do things right! A lot of my things were rejected due to my school not stamping and sealing correctly or invalid signature, but all thats sorted now :)

Owethu123 · Jun 28, 2014

Hi! My name is Jing, A graduate of BSN batch 2013 in the Philippines. Living in California but pursuing to take my NCLEX-RN in Texas.

So here is the whole story of my scenario.

March 2014 - IELTS taken - result: 8.5 band score
April 1, 2014 - CGFNS (CES) filed
April 16, 2014 - Transcript received by CGFNS but was not accepted due to "A Valid Signature was not provided."

*Called them right away to see what should be done regarding this, they informed me to get in touch with the school and let them know what had happened. They also informed me that they would be sending a "TRANSCRIPT VALIDATION FORM" to my school and would just have to wait it out.

May 01, 2014 - I called them regarding the "TRANSCRIPT VALIDATION FORM" supposedly sent to my school. They had informed me that no action was done because I had not "called" before regarding this matter.

May 03, 2014 - It finally showed on the "CORRESPONDENCE" tab that they had sent out the "TVF"

SPARINGLY between May - Present (June 25, 2014)

-Around 2nd week of May I called my school hoping they had received the "TVF"
-Called CGFNS, they told me to wait it out.
-3rd, 4th week of May I've been calling for the same reason and had gotten the same response "to wait it out". So I did as they told me to and patiently "waited it out".

I've been calling CGFNS all the time giving me different responses.

*First they told me that they will put a "note" that they will send out another "TVF" form.
*Second they told me that they had not seen any "note" on my ORDER.
*Third CONVERSATION with their representative (annoyed with a "I'm not speaking to an educated person" tone of voice)

BLAHBLAHBLAH after all confirmations:
>Me: Is there a way you could give me the address of the school that you sent the letter to, to confirm the address please.
>Me: Okay I will do that then. May I have the address so I can send a letter?

(HOW HARD IS IT TO GIVE THE ADDRESS?!)

So as told by the representative I wrote a letter on June 04, 2014. Sent it via Priority Mail Express. Tracked in and they received it on June 06, 2014.

FOURTH time I called, (THE NICEST REPRESENTATIVE I EVER SPOKEN TO AFTER TENS AND TWENTIES OF CALLS)

He informed me that NO letter was SENT to my school for the second time even though I had written them a letter. He also gave the address of the school in which they had sent it to for the first time and guided me all throughout. He sent out the "TVF" form himself and also confirmed to have received my letter to them.

Question: Have anybody experienced problems with CGFNS? How do you handle rude representatives? Have they given you false hopes or lies? Why is it so hard to deal with them? I've waited so looooooong already and my time is running out. My family is pressuring me so much to take my NCLEX-RN. I'm beyond frustrated. Till now my school still has not received the TVF. What should my next steps be?

Thank you for reading such a loooooooooooong POST. :) TIA

Why don't you download the form and send it yourself. I used them when I got here from South Africa. I got the forms from their website and I sent them to the school myself. My daughter was in South Africa, so I mailed the forms to her with all the instructions. She took the forms to the school. As soon as the transcripts were ready , she went to school with the guy from FEDEX and my daughter made sure that the envelopes were sealed with the school's official stamp and signature before they were placed in the FEDEX priority envelope.

kawaiibows · Jun 30, 2014

Thats right they don't send the TVF, i thought you meant the initial forms. Keep in close contact with your school to make sure they do things right! A lot of my things were rejected due to my school not stamping and sealing correctly or invalid signature, but all thats sorted now :)

I know right? How hard can it be to do things the proper way? It's sad because its time that's being wasted.

kawaiibows · Jun 30, 2014

Why don't you download the form and send it yourself. I used them when I got here from South Africa. I got the forms from their website and I sent them to the school myself. My daughter was in South Africa, so I mailed the forms to her with all the instructions. She took the forms to the school. As soon as the transcripts were ready , she went to school with the guy from FEDEX and my daughter made sure that the envelopes were sealed with the school's official stamp and signature before they were placed in the FEDEX priority envelope.

Hi owethu123, thank you for replying. That's actually the initial step I did for the initial forms. I'm talking about the " TRANSCRIPT VERIICATION FORM" now. My school actually sent my transcripts and the forms but they got rejected by CGFNS because it was stated there that there was a missing/invalid signature. Till now I don't know how to go about this.

suzy12 · Jun 30, 2014

Hi owethu123, thank you for replying. That's actually the initial step I did for the initial forms. I'm talking about the " TRANSCRIPT VERIICATION FORM" now. My school actually sent my transcripts and the forms but they got rejected by CGFNS because it was stated there that there was a missing/invalid signature. Till now I don't know how to go about this.

Hi i got my school do re do the form again , they made mistakes on the initial form anyway and send it back properly sealed and signed ! before sending i phoned up cgfns to ask who in my school was allowed to sign, which was only one person they would accept ,

kawaiibows · Jun 30, 2014

Hi i got my school do re do the form again , they made mistakes on the initial form anyway and send it back properly sealed and signed ! before sending i phoned up cgfns to ask who in my school was allowed to sign, which was only one person they would accept ,

Hi! After so much effort like phoning cgfns and the school everyday and such. I finally got to talk to the manager and he told me that they will process my order despite of the "invalid signature" issue. It lifted so much weight on my shoulders. I'm hoping this isn't one of their "excuses" again though because on friday I had called them they said they'll send it via express. I called today and no action was done, so in order to make it right they said they'll just process it anyway. I'll call again tomorrow to see the status.

If nothing really happens I will ask them if I could also redo the forms. I had not thought of that... Clever! and thank you!

suzy12 · Jun 30, 2014

Wishing you the best of luck :) they processed mine but they wanted further info, not much and its been sent but the cgfns take 2 weeks to process mail sent to them!! So am waiting again myself , i have been under the process for 6 months , i cannot say it was their fault tho, my school made a lot of mistakes ,