Hi! My name is Jing, A graduate of BSN batch 2013 in the Philippines. Living in California but pursuing to take my NCLEX-RN in Texas.
So here is the whole story of my scenario.
March 2014 - IELTS taken - result: 8.5 band score
April 1, 2014 - CGFNS (CES) filed
April 16, 2014 - Transcript received by CGFNS but was not accepted due to "A Valid Signature was not provided."
*Called them right away to see what should be done regarding this, they informed me to get in touch with the school and let them know what had happened. They also informed me that they would be sending a "TRANSCRIPT VALIDATION FORM" to my school and would just have to wait it out.
May 01, 2014 - I called them regarding the "TRANSCRIPT VALIDATION FORM" supposedly sent to my school. They had informed me that no action was done because I had not "called" before regarding this matter.
May 03, 2014 - It finally showed on the "CORRESPONDENCE" tab that they had sent out the "TVF"
SPARINGLY between May - Present (June 25, 2014)
-Around 2nd week of May I called my school hoping they had received the "TVF"
-Called CGFNS, they told me to wait it out.
-3rd, 4th week of May I've been calling for the same reason and had gotten the same response "to wait it out". So I did as they told me to and patiently "waited it out".
I've been calling CGFNS all the time giving me different responses.
*First they told me that they will put a "note" that they will send out another "TVF" form.
*Second they told me that they had not seen any "note" on my ORDER.
*Third CONVERSATION with their representative (annoyed with a "I'm not speaking to an educated person" tone of voice)
BLAHBLAHBLAH after all confirmations:
>Me: Is there a way you could give me the address of the school that you sent the letter to, to confirm the address please.
>Me: Okay I will do that then. May I have the address so I can send a letter?
(HOW HARD IS IT TO GIVE THE ADDRESS?!)
So as told by the representative I wrote a letter on June 04, 2014. Sent it via Priority Mail Express. Tracked in and they received it on June 06, 2014.
FOURTH time I called, (THE NICEST REPRESENTATIVE I EVER SPOKEN TO AFTER TENS AND TWENTIES OF CALLS)
He informed me that NO letter was SENT to my school for the second time even though I had written them a letter. He also gave the address of the school in which they had sent it to for the first time and guided me all throughout. He sent out the "TVF" form himself and also confirmed to have received my letter to them.
Question: Have anybody experienced problems with CGFNS? How do you handle rude representatives? Have they given you false hopes or lies? Why is it so hard to deal with them? I've waited so looooooong already and my time is running out. My family is pressuring me so much to take my NCLEX-RN. I'm beyond frustrated. Till now my school still has not received the TVF. What should my next steps be?
Thank you for reading such a loooooooooooong POST. :) TIA
I'm beyond frustrated. Till now my school still has not received the TVF. What should my next steps be?