Published
I've ordered virtually all of my scrubs from allheart, never had a problem. I have had to wait for items on back order, but they didn't hold up my entire order. They would send me an email saying "x" items are being shipped out on this date, and "y" items are on back order and will be shipped when they come in. Sorry you had such a bad experience, I happy to be happy with their products and prices.
I placed an order at allheart.com for a pair of clogs. A week later I still have not received any correspondence from them. I went to their website and of course there is no phone number listed. I tried to track my order online and it "could not be located". Finally found this posting for the phone number. (847) 821-7755 is no longer the current phone number they have changed it to 1 866-947-5684. They are still having problems locating my order even with the order number from the conformation email they send directly after I placed my order. I will never order from allheart.com again!
I recently placed a large order with AllHeart and was pleased with the price and selection. HOWEVER, I have had more problems with this order than I have ever had with a retail company. I tried searching for a phone number because my e-mails were never answered. 866-947-5684 works and I reached someone right away. I was overcharged by about $30 and have yet to receive any items 16 business days after my order. I would be very hesitent to use them again. Buyer Beware!
I too have used allheart before with no problem... until a few months ago... I ordered just plain white and blue scrubs and it took almost 2 months for all of my order to arrive. Very frustrating dealing with their customer service. I received part of my order fairly promptly, another part was clearly backordered, but the third item, I could not see that it was backordered or when/if was shipped. The phone # I found just directed me back to the website, no way to contact a customer service rep by phone. I had to write several emails to get an answer (not just a canned email response). I will never do business with them again. When I placed the order, I did not know it would take 2 months to get all of my scrub orders processed. I feel your pain! They are not reliable.
joyflnoyz, LPN
356 Posts
wasn't til after I placed an order that the thought entered my head to check allnurses regarding allheart.com .
Placed my order, paid for 2nd day shipping. got an email after the order should have shipped telling me that ONE item was backordered and they were holding the whole order. Searched for quite a while last night looking for a phone# where I could speak to a real person. Unsuccessful . Came home to a message from them today with a phone #
i have cancelled my order and will not order again.
they have extremely limited hours ..the msg left on my machine said 0700 to 1430 central; when I called the outgoing msg said 0800 to 1530 central
if anyone else needs to contact allheart the number is (847) 821-7755