Aides and Nurses - Different Outlook, Lack of Understanding

Nurses General Nursing

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I find a lack of understanding on the part of some of our aides as to what the nurse's view is on certain things.

The aides think we do too many vitals, weights, I & O, rounds, etc. and decide, on their own, that they are unnecessary and do not do them. One of them was in the habit of removing IV's she thought were unnecessary. I reported her after she continued doing this after I'd told her not to. We had to stick the patient 5 times to restart his saline lock for antibiotics. Family was quite angry and I don't blame them. Another nurse told them the truth, though, which made them livid and they c/o to the DON, who fired the tech.

They want to sleep on duty while they are supposed to be watching to make sure nothing happens to mental patients and have a complete lack of understanding, apparently, that the patients will not wake them up to say, "OK, I'm going to kill myself now, or swallow scissors now, or cut myself now, stop me if you can." They do not seem to grasp that not only are they going to be fired and maybe prosecuted, blackballed, whatever if the patients suffer harm but that they are also jeopardizing my license and livelihood and ability to support my family if some investigator decides I was not properly supervising the aides - although how I am supposed to ride herd on them and still accomplish my own work is not totally clear to me.

I spend a lot of time and emotion on trying to make clear what I expect of aides, one thing being that they need to tell me if they need to leave the floor, other than for a quick potty stop. And if I say that they need to wait until their peer returns from his break, they need to wait. Some are wonderful, some get huffy, I hate all the upset and anger they toss my way at times. They do what I say, though, like it or not, as I have made it clear that I will do the write-up's that are sometimes necessary if they don't. They might not like me but I have earned their respect and they know not to cross me. Actually, I think they like me well enough and I even like them.

How about you? Do you have such troubles? Do you have the respect and cooperation of your techs? Do you like being in charge? Do you enjoy working with unlicensed staff?

Specializes in Surgical, Medical, Diabetes.

We have a similar problem here in Australia. We have Division one nurses and Division two nurses both are registered by Nurses Board however different education.

Division One nurse attends University and has a degree, Division Two nurse attends a course through a college (usually twelve months)

The Division Two nurse where I work is not able to give medications as we are not a medication endorsed hospital.

I'm a Charge Nurse and quite often have to do the meds for the Div two nurse, not a problem I like to do it and if i'm really busy the other Div one nurses chip in and help, however we have a few (and growing) Div 2 nurses who you can never find extend breaks instead of 10 mins for afternoon tea it is half an hour, when you are really busy and would like their help they have disappeared or we have the ones who think they can do what a Div one does and taks out I.V cannual's without checking, administering some meds and with attitude when you question them they become defensive however it is my job and my registration on the line as I'm the charge nurse.

I do have a couple of Div 2 nurse's I work with and look forward to it as they are great with patient care and help with other things when I'm trying to do their meds and to those girls thanks to the others get off your butt and help.

Specializes in med surg.

ok I think I should of spoken sooner in this thread but I didnt. I was a CNA for awhile and now am a nurse. One question I had as a CNA was...... If a nurse just called you into a patients room to change a diaper, which your doing then why in the midst of doing so would they call you into a room they just left for vitals. How hard would it have been to gran a machine and do them yourself it doesn't take now more than 3 minutes if that. I help the CNA's out because i was there before and i worked with some real slave drivers. And to be honest i get up ti 8 patients at night and still am able to assist them. When I worked as a CNA I did it for the care of the patients not the check list as someone previously said. I enjoyed helping people so much that is the only reason why I stayed.

I really appreciate those of you who have a positive atitude towards your CNAs, Techs, and NAs. I can't thank you enough for your input. I wish there were more like you.

As I've stated before I am very lucky to work with a team like mine. Of course it isn't always great because no one is perfect, but for the most part my nurses are really good with getting along with us.

We deal with a lot of stroke victims at my unit (Neurovascular) and I couldn't imagine trying to help a patient to the comode whose left or right side is pretty much dead weight, alone. We also admit a lot of med/surg patients when the hospital is full, and our nurses are very aware that we need help from time to time to get the job done. I do my best to help my nurses too in whatever they need. Sometimes it is the little things that count. For example, when we draw all the blood for lab we are supposed to turn the master labels in for the nurses. After awhile I noticed that the nurses had to hunt for these labels, scattered all over the station, in order to stick them on the patient's care notes. I then asked one of them if she would like for me to place the label on the notes myself. Her response was "You bet! you'd be saving me precious time".

The point is, we help each other so the job can be done and everyone can go home on time. When we work as a team things flow a whole lot better. Many times my coworkers (regardless of rank) call me mother hen, because I often ask them "Have you eaten anything tonight?" Like I said, I will do everything in my power to work well with my nurses. We all work in a very stressful environment and we have to look out for each other. When I train newbies I tell them right away "Get along with your nurses well and try to learn how each and everyone of them likes to have things done".

Again, much love to those of you who appreciate us for what we do :-)

Yeah, I've seen this sort of misunderstanding and friction. However, I've been in both sets of shoes and I handled it quite differently.

I always assumed the aides I worked with were there because they wanted to help people. They certainly could have made better wages working in banks or answering phones in corporate offices. If there was any confusion about duplicated vitals, I'd explain that I needed to do a set myself before some drugs were given, not that I didn't trust theirs. It was part of my job to confirm them.

As for leaving the floor, this was rarely an issue at night because there was noplace to go to, except out to the smoking area. Yes, I asked them to tell me when they'd be off the floor and yes, they did.

Aides can make or break a floor. Good aides deserved and got my full support and respect for their abilities and opinions. There were times during emergencies that I had to brush them off, but I always tried to answer their questions once the emergency was over.

A lot of those aides over the years went through school and reappeared as LVNs or RNs. I was always glad to see the good ones return in whatever capacity.

However, the idiot who D/Cd the INTs would have found herself off the unit propelled by the front third of my right shoe the first time she did it without an order to. I'd rather run a floor with no aide than with a bad aide.

Specializes in Med/Surg, Progressive Tele.

Its been interesting reading everybodies responses, and it seems we all have had some of the same problems. So lets hear of some ideas to get the CNAs to work closer with the nurses...

Specializes in PICU/Peds.

There are bad apples in every bunch. There are techs that dont do their work and/or have attitudes when asked to do something. There are also nurses that sit back and instead of taking care of something themself, call a tech to do it when they are perfectly capable and have free time. I have seen both ends of the spectrum. From what I have seen from techs that dont do their work on the job, there is a lack of punitive action. People dont report them, dont call them on their actions and they continue to get away with what they are allowed to. Whats sad to me is that when the nurse is the one slacking, she really rarely ever has a tech stand up and ask why she isnt helping out. I have seen nurses try to intimidate techs with mentioning writing them up, to get them to do things that are unfair.What I hate the most is when I see a nurse go in to a pt room, see them soiled and walk out to page a tech to clean the pt up, while she sits down and checks email, meanwhile the tech is busy doing vitals on the floor or bathing someone else. Luckily most techs I work with are great and the ones that arent are allowed to be sub par by no one taking any action.

Specializes in med surg.

I have a great idea that will solve miscommunication between nurses and CNA's. TREAT EACH OTHER AS EQUALS. Because that was the biggest issue I saw. Also help them when you can. By the way not all CNA's don't have an education. I have a masters in computer science. I was a CNA because I had a calling to help people and wanted to know if this was a field I wanted to go into. I learned quickly that it was so I applied at nursing schools and was put on a list. So LPN school became the next option and that is why I went to it. I am currently still on the list in my state for RN school. I have found it tough to get into a nursing school when the school changes the entrance exams and then the way they will be choosing their students. Who ever heard of a nursing school lottery? But anyway I want everyone to know that you should never under estimate the CNA that is working with you. YOU MAY BE SHOCKED

Specializes in Med/Surg, Progressive Tele.

Interesting comment but that doesn't mean much when you have CNAs who basically are racist, yes, you read that right. At my hospital on a certain floor, if you are white, do even think some of the CNAs well help you, its been well documented this happens. I really dislike being floated to that floor for that one reason... Yes, the director of the unit knows all too well the problem...

I have a great idea that will solve miscommunication between nurses and CNA's. TREAT EACH OTHER AS EQUALS. Because that was the biggest issue I saw. Also help them when you can. By the way not all CNA's don't have an education. I have a masters in computer science. I was a CNA because I had a calling to help people and wanted to know if this was a field I wanted to go into. I learned quickly that it was so I applied at nursing schools and was put on a list. So LPN school became the next option and that is why I went to it. I am currently still on the list in my state for RN school. I have found it tough to get into a nursing school when the school changes the entrance exams and then the way they will be choosing their students. Who ever heard of a nursing school lottery? But anyway I want everyone to know that you should never under estimate the CNA that is working with you. YOU MAY BE SHOCKED
Specializes in med surg.

I have worked with some people who are like that. And my approach is WE both have a job to do. WE both have obligations to our patients. WE both have things that are expected of us. I help when I can and if I am tied up with something I do let the CNA know that is working with me that I need for the patients safety an extra pair of eyes on what and how my patients are doing. If I get a nasty look or an attitude as if there not going to do anything, I say to them that I do appreciate all the help in advance and that the patient and family does to. But I do understand where you are coming from when you just don't want to work on a certain floor because of the attitudes of some people. Just remember not to let them steal your joy........

Specializes in urology, pediatrics, med-surg.
Interesting comment but that doesn't mean much when you have CNAs who basically are racist, yes, you read that right. At my hospital on a certain floor, if you are white, do even think some of the CNAs well help you, its been well documented this happens. I really dislike being floated to that floor for that one reason... Yes, the director of the unit knows all too well the problem...

I know that's got to be an awful situation to work in. It's too bad that people have to be like that sometimes. However, as you of course know, that's not a CNA/nurse issue. That shows up everywhere, unfortunately, and it could just as easily be the nurse or patient that is racist. I had an extremely racist patient on my floor the other night and the other tech was black and I'm not. She had a rough night thanks to him and I helped her out there as much as possible, but still it was nasty. I hate seeing people act like that, regardless of who they are.

Specializes in Community Health, Med-Surg, Home Health.
Interesting comment but that doesn't mean much when you have CNAs who basically are racist, yes, you read that right. At my hospital on a certain floor, if you are white, do even think some of the CNAs well help you, its been well documented this happens. I really dislike being floated to that floor for that one reason... Yes, the director of the unit knows all too well the problem...

In the Nursing Assistant Forum, I read a post once where a white CNA said she was really harassed by her Black co-workers. I don't remember all of the specifics, but I do recall her mentioning that even the nursing supervisors and DON were also bothering her simply because she is white. I think she quit but I'm not sure. I felt really bad for this woman. I am a Black woman, and would not condone or participate in mistreating someone else because they do not share my ethnicity.

I can believe it, though. And, I have seen and even experienced the flip side of it as an aide; some of the nurses used to speak to us as though we were idiots because we had two strikes; one we were CNAs and the other was that we were minorities-therefore they assumed that we were stupid. In most cases, once they were around me enough, they saw that I was articulate, but it was still insulting.:o

Specializes in Medical.
Lately, I have been wondering about the use of nursing assistants in the hospital setting. Do you think it would benefit patients to have total care from a RN who has a lighter patient load?

In Victoria it's now illegal for patient assistants/attendants (however labelled) to do any nursing care in acute hospitals. We have orderlies who help to turn patients, under a nurses' supervision, but otherwise al the direct patient care is performed by nurses.

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