Agenda for change (again)

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I don't know if anyone has any experience of this problem, but I would welcome any advice please.

My post was re-graded in May this year and the pay increase backdated to november 2006.

When I hadn't received it by June I called our salaries dept. The lady who does my pay said that she had just received notification (6 weeks after I was told it had been sent to salaries) and that she could not do it for July as she was going on holiday. I there fore expected it in August.

I didn't get it this week so I phoned again to be told that she has now taken on extra work so the re-grading is taking longer. She has several lists and I am on list 3. They will be done in order.

When I asked how many lists are done each month I was told sometimes not even 1. I explained that I will be leaving my job next spring as I am emigrating and she could not even guarantee that it would be done by then.

Is there not some timescale or performance indicator that should be used in these cases?

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Specializes in Advanced Practice, surgery.

In my trust A4C has taken up much more resources than initailly antcipated and the 18 month secondments into A4C are begining to end even though there is still work to be done. This means that there are delays in back pay, assimilations and JAQ's (I haven't even been banded yet). I understand part of the problem is that there were far more appeals than anticipated.

There are targets in Wales but I think that the trusts are struggling to meet them. If you have been assimilated then your back pay shouldnt be too far away, keep onto the wages department but I would imagine that they have a huge workload because of working out the assimilations and back pays and are struggling to cope.

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Specializes in Medical and general practice now LTC.

I would have thought even if you have left the Trust you should still recieve the back pay

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Specializes in RN, BSN, CHDN.

My friend got her back pay after she left the trust-she did have to phone a few times but she got it eventually.

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Specializes in midwifery, gen surgical, community.

Payrolls are struggling everywhere. My 2 sisters works as payroll officers in the NHS. When they go on holiday (as is very common at this time of year), no one is employed to cover for them. It means when they finish their holidays and come back to work, they are faced with a in tray the size of Snowdonia.

And yes, as we all do who work for the NHS, they work massives of unpaid overtime. They call if flexi time, but you can only carry over a certain number of hours a month, you loose the rest you have accumulated, so they work hours and are not paid for them.

My advice, be patient. You will eventually get your money. Unfortunately, as is the case for most of Agenda for Change, it has not been thought out properly, and due to lack of staffing, has not been implimented properly either.

Just my two pennies worth.

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Yep, they said I would get it eventually, and I do appreciate the workload issues.

However, as I was awarded this in May 2007 and am planning to leave May/June 2008 for move to Canada July/August and they cannot even guarantee that it will be paid before I leave the country, this is a little excessive.

Once I have left the UK, they cannot pay it into my bank abroad and most UK banks do not allow you online access from abroad.

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Specializes in Medical, Diabetes, ICU.

Hi,

I haven't encountered this particular problem, but have dealt with payroll before with a back pay issue.

My advice would be to ask to speak to the manager and explain your unusual situation and ask if you could be considered a priority case as you are leaving the country. I know it's not very fair, but sometimes it's a case of 'he who shouts the loudest', if you are ringing them daily they'll want to get your case done to get you off their backs!!!!

Just my thoughts...

Janelola

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Specializes in midwifery, gen surgical, community.

I had to smile at the ring them up daily quote. Everytime you ring up a payroll officer, it takes time off them from doing their work.

Imagine you had a patient who kept ringing the bell for, say, to put her flowers in water. It would keep you away from doing your job ie, looking after someone who has chest pain etc.

Payroll officers are just about keeping their heads above water in the NHS. I think ringing them up weekly would be quite sufficient.

I am sorry, one of my sisters fitted because of stress caused solely by her job. She was going in at 8am, leaving at 8pm and taking work home with her. She does not do this anymore (she knows I would get on to her if she did).

All I am saying is give payroll the consideration they deserve. You will get your money (believe me it is nothing to write home about). You have plenty of time before you leave the UK.

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Specializes in Advanced Practice, surgery.
I had to smile at the ring them up daily quote. Everytime you ring up a payroll officer, it takes time off them from doing their work.

Imagine you had a patient who kept ringing the bell for, say, to put her flowers in water. It would keep you away from doing your job ie, looking after someone who has chest pain etc.

Payroll officers are just about keeping their heads above water in the NHS. I think ringing them up weekly would be quite sufficient.

I am sorry, one of my sisters fitted because of stress caused solely by her job. She was going in at 8am, leaving at 8pm and taking work home with her. She does not do this anymore (she knows I would get on to her if she did).

All I am saying is give payroll the consideration they deserve. You will get your money (believe me it is nothing to write home about). You have plenty of time before you leave the UK.

completely agree CC the more time they spend doing thier job the quicker they can get through the backlog

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Specializes in Medical, Diabetes, ICU.
Hi,

I haven't encountered this particular problem, but have dealt with payroll before with a back pay issue.

My advice would be to ask to speak to the manager and explain your unusual situation and ask if you could be considered a priority case as you are leaving the country. I know it's not very fair, but sometimes it's a case of 'he who shouts the loudest', if you are ringing them daily they'll want to get your case done to get you off their backs!!!!

Just my thoughts...

Janelola

Okay okay!! :sofahider Was meant with tongue in cheek, but not entirely I suppose, so fair point!!!!

Janelola

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Specializes in Advanced Practice, surgery.

On the subject of A4C I finally had my JAQ accepted today after lots of back and fore with clarification and changing wording.

I may get a banding before christmas :uhoh3:

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I had to smile at the ring them up daily quote. Everytime you ring up a payroll officer, it takes time off them from doing their work.

Imagine you had a patient who kept ringing the bell for, say, to put her flowers in water. It would keep you away from doing your job ie, looking after someone who has chest pain etc.

Payroll officers are just about keeping their heads above water in the NHS. I think ringing them up weekly would be quite sufficient.

I am sorry, one of my sisters fitted because of stress caused solely by her job. She was going in at 8am, leaving at 8pm and taking work home with her. She does not do this anymore (she knows I would get on to her if she did).

All I am saying is give payroll the consideration they deserve. You will get your money (believe me it is nothing to write home about). You have plenty of time before you leave the UK.

I am not ringing them every day, in fact, I have only phones 3 times since May. I still think that when pay is owing from November 2006, and payrole have been aware of since May 2007, to be unable to guarantee payment before July 2008 is a little excessive in anyone's book. This does not even take into account the time we have waiting for the banding in the first place!

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