Quote from RNGummy40
You DON should be explaining why it is an error with more than one sentence. Learning from the mistake is the most important issue.
That's most of the problem in my opinion. For starters, the DON is looking to exaggerate this error. Yes, it was a serious omission for the reason you stated but what the DON said was another beast entirely:
Quote from mommaellis7
She said I gave without orders.
Also, I'm curious what the OP should "learn" from this. This issue really raises my hackles. What is the lesson? Don't run your ass off trying to keep people happy? Park yourself at the desk and not do any other RN duties so that you're ready to "appropriately" take care of a phone order?" There is no new information for her to gain here, she already knows
the process of transcribing orders, and presumably she knows it is important since she does it every other time orders change. So then, this is more
a case of something that dropped through the HUGE crack that is an RN spread thin. Very thin.
Her "error"/omission is completely circumstantial.
She has a record of excellent patient care and there is NO reason that this can't be handled by letting her know what happened, giving her a verbal warning, and then letting it go unless it is part of a pattern of negligent or absent-minded behavior.
I do not accept that individuals who are at THE bottom of the power structure should be scapegoated for decisions made much higher up in an organization. RNs get held to a zero-strike standard in a setting where staffing is notoriously BAD?? I don't think so.
I'll bet healthcare executives laugh all day long at how easily we RNs will "tsk, tsk" each other while THEY maximize profits by seeing just how far they can stretch a single nurse.