Customer Satisfication Video - page 2

I don't know if I am even posting this on the correct forum, but here it goes anyway. I have found out that our administration is going to make us view a video on customer satisfication. I don't... Read More

  1. by   canoehead
    Actually the nursing staff usually doesn't get caught with non nursing stuff, the sup covers for all depts, plus is the second pair of hands for ER, ICU, OB, so one person saves a bucketload of money by being multitalented. Busy nights though, we can get very backed up and cranky. But then the regular staff takes on more... there is no calling in other depts overnight unless a disaster is declared, literally.

    We have had, about every 6 months, the auxillary depts decide unilaterally that nursing will take on another duty that they previously took care of. These duties only take a few minutes, so are hard to protest at the time, but I have said that when they are all added up it gives us a lot more to do. And nursing cannot pass duties back to other depts without a frigging act of congress, so why is it that they just send a memo and it is done?

    The buck stops with nurses, that's why. If the patient needs it, then we do it, can't let patients go without a meal tray, or a clean room, or appropriate weekend therapy because of internal hospital politics.
  2. by   RNforLongTime
    Where I work, the RN's are assigned minor cleaning duties, such as cleaning the med cart, the counter by the sink, that sort of thing. There is a housekeeper assigned to my floor on day shift but she is only able to do the basics. A few weeks ago, they applied fresh coats of wax on the floors(boy, did that stink!) YOu could see every bit of dust and the dust bunnies!!! How disgusting!

    I work night shift and there is a housekeeper that is available to clean beds--but only if it is absolutley necessary. They get kind of angry if we call them and there are other already clean beds on the floor. Well, duh, isn't it your job to clean the beds?
  3. by   Mijourney
    Hi. I believe one of the posters asked under another topic if nurses were customers too? Yes, we are even though we are employees. So, my question is what can we do to get administration to realize they're going to have to do a better balancing act when they try to inflict their major concerns on us. It can't be a one-way street.

close
Customer Satisfication Video